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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1478 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the refrigerator's overall performance, ample storage space, sleek design, and appropriate size. Many appreciate the quiet ice machine and precise temperature control. However, some customers have expressed concerns about the ice maker's ability to completely fill the ice bucket. A few have also noted an undesirable plastic taste in the water.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 1,478 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy face!!! Jay...

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received my refrigorator/freezer today, on time. My compliments and appreciation for the services that I received from the total tech engineers today. They we're timely knowledgeable and courteous. What more could I ask for... have a beautiful day & thank you.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 4 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far everything is very good, with the exception of the ice maker. Design is cumbersome. Having separate buttons for ice and water would be so much more convenient and user-friendly. Quantity is not great as well as no way to get ice othe than through the door. Having a reach in bin would be sometimes, useful.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 3 out of 5 stars

    Delivery Dissatisfaction

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator, the size, the finish and the smaller ice maker. I also like the choice of cube or crushed ice. I very much like LG, I now have all LG appliances. I did not like Best Buy delivery though, very disappointed. On initial delivery, i did not have shut off for the water line so the delivery guys simply left and did not deliver my fridge. A week later I received it but it was dented, very frustrating. After arguing with Best Buy customer service, a tech ordered a new door and installed it. All turned out ok but was a big hassle. I have bought many appliances at Best But but no more.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great side by side

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great look, easy to clean smooth front due to no handles. Very spacious, solid shelves and rolling drawers. I would buy this refrigerator again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Side by side with lots of room

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very functional and lots of room. It’s a side by side with ice maker.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!!!!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator and lot of space. We are loving it. It perfectly fits Medium Frozen pizza boxes in the freezer

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 4 out of 5 stars

    Just needed organizational containers

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very large and accommodates everything. We used sturdy plastic baskets that we trimmed in the freezer for organization. Purchased produce keepers since drawers are not humidity controlled. Also uses stackable drawer fridge container for cheese and deli meat

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    I'm loving it so so far!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 months so far. I really like the layout. It is much more open/roomier than the ge profile i had previously which makes it so much easier to find and see the food. Handle you have to get used to but love the flat no handle profile. The ice maker does make a lot of strange noises. it's also so much better with print proof stainless as compared to older models.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space
    Cons mentioned:
    Ice maker performance, Water taste

    Rated 2 out of 5 stars

    Not happy at all.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roomy and good looking, that’s it! The ice maker makes ice when it wants to, the water isn’t really cold. Though it has a filter the water tastes hard. I regret purchasing this refrigerator.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 4 out of 5 stars

    Mr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only problem with this refrigerator is the drawers don't have a lip at the top to pull them open. You have to bend way down to grab the bottom of the drawer to open it. So far I have no other problems with it. Overall I like it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A small hiccup w purchase and customer service would absolutely not budge on just matching the floor sample price due to a dent ... But the refrigerator is absolutely awesome.. w lots of space ... Freezer works great ... I love it .. recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Spacious

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am thrilled with this refrigerator, LG 27.2 Cu. Ft. Side-by-Side with SpacePlus Ice - Platinum Silver. It is spacious. The silver color is just right. The smaller ice cubes are a plus. It is great to have a water filter in it.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    I like it, I like it a lot!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, great capacity, room for everything. Sleek and clean design looks great in our kitchen. Love the ice maker, always ready to go.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Size

    Rated 5 out of 5 stars

    DFazzio

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator! It’s so quiet and large inside

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG Side by Side Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant to purchase any refrigerator outside of the big 3 brands, but availability and immediate need led me to the LG 27.2 cu ft Side by Side. Still early on, but it is a great refrigerator, roomy, quiet etc. Very impressive. The ice machine isn't particularly prolific, and that was a concern, but it has been fine. After a month, I am very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Very good refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, lots of room and a great price works well in our kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge is great! We have had absolutely no problems with it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great Buy! Works great!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to replace an older fridge that was failing. This was a great buy, Best Buy installed quickly and efficiently. Fridge works fantastic- love the storage and ice machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge/ Best Buy Customer service review

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Fridge so far. The Best Buy delivery team are the nicest people! Overall good experience.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great fridge at a great price.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving this fridge. It gets super cold and the ice maker works quickly. We connected our water line to it without an issue too. I can definitely tell that the filter works and it's saving us from having to go through Hinckley for water service.

    I would recommend this to a friend
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