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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens tomorrow at 10 am
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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1478 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the refrigerator's overall performance, ample storage space, sleek design, and appropriate size. Many appreciate the quiet ice machine and precise temperature control. However, some customers have expressed concerns about the ice maker's ability to completely fill the ice bucket. A few have also noted an undesirable plastic taste in the water.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 1,478 reviews
  • Rated 5 out of 5 stars

    LG

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator. It’s very easy to clean and all my groceries can be neatly organized.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelleng

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent service and delivery team! professional and quick installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good apliance

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product for house keeping and simple to use without instructions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Store

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Product. Delivered and installation on time. I can't wait to continue shopping with Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG for the win

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love LG appliances. They are good, reliable and high-quality. Thos one is not exemption to the rule.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New refrigerator installed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator was delivered in a timely fashion. In no time, the old was out and the new installed and fully functional in my kitchen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lovely appliance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s deep I was able to fit all the holiday leftovers and keep all my everyday food. It isn’t matte like I thought it would be but I still love it!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg side by side refrigerator

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service was awesome, I am very pleased with the product I bought, very good quality!

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 2 out of 5 stars

    Iceless - but lots of space.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ice maker hasnt worked since delivery. The service man has been out twice. I need ice for surgery. I am disappointed.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Sharon. Thank you for sharing your experience with us. We understand how important it is to have your LG Refrigerator (LRSXS2706W) model, refrigerator's ice maker working, especially with surgery coming up. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. Since the ice maker has not been working despite the service visits, we recommend checking the water supply to ensure it is properly connected and flowing. Additionally, sometimes the ice maker itself may need a reset. You can try turning off the ice maker for 10 seconds, then turning it back on to see if it starts working. For more information, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181. If the issue persists, please reach out to us directly via social media @LGUSSupport, and we’ll escalate the issue to ensure you receive the proper assistance as quickly as possible. Your satisfaction is important to us, and we want to make sure you’re taken care of before your surgery. ^Juvy LG

  • Rated 5 out of 5 stars

    Elated

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product - as expected - LG = Top of the line Delivery - way better than expected Follow-up by Rolando Wilkerson - PHENOMENAL!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My best store

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very excellent and punctual and a service that I don't exchange for any other store

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    M

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system to open and close the door wasn’t the best for my needs .

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Ice Box. Its the exchange items that is not so great. During the delivery my refrigerator door got damaged. The techs that installed/delivered took pics if the damage and provided me with a number to call (1-888-BESTBUY). Thats the inconvenient part. The hold time for that was over 1 hour. I couldn't wait that long so here I am with a ding refrigerator door.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette LG

  • Rated 5 out of 5 stars

    New Frig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy with the new refrigerator and the service provided by Best Buy. They truly are the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing purchase ... love the ice cube this makes and it looks great inside and out

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great fridge, no wifi

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator so far. Does not have wifi like in the description but does have diagnostics

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this Model

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great appliance. I had the model with the Freezer in the lower drawer, but love the side/side and the ease of access. The smart ice water is awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator and freezer combination is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and solid! I got the best price from Bestbuy too! Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new LG is wonderful.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very satisfied with this refrigerator. It does everything I expected it to do. It is definitely worth what I paid for it.

    I would recommend this to a friend
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