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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 26 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers are pleased with the 29.5 Cu. Ft. 4-Door French Door Smart Refrigerator with Craft Ice, particularly its innovative features. They rave about the convenience of having two ice makers, especially the one that produces large round ice cubes. The spacious interior and the middle drawer are also highly appreciated for their practicality and efficient use of space.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 26 reviews
  • Rated 4 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator was delivered 11/12/2022, 4 mos ago. Minor scratches on front (1 star less) and surprised the ice maker in bottom makes huge round ice cubes. You have to hit the water or ice buttons twice to switch, not sure why. More of an annoyance till you get use to it. Love the fridge, the middle drawer keeps meat and cheese at perfect temp. as do the veggie fruit storage. My strawberries are still good 2+ weeks out. It's a little big for 2 retirees (I'm 5'7 and have to use tiptoes to reach to the back of the top shelf)....but the price was right and it had everything my husband wanted. We are very happy with LG and our purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    LG Fridge Poisoned us - they don’t care

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this fridge five years ago. It has been ok - the panel would go bonkers off and on, but it would typically work itself out. Then it stopped cooling. Six weeks, 6 technician visits, and 3 parts orders (Including a mother board and compressor) later it was finally “fixed.” Then I started getting headaches. Our family doctor didn’t know why I was getting severe headaches every day. Then we started noticing a faint smell coming from the fridge. When it got stronger, we wondered. Then we began to taste it in the food, we called LG - AGAIN. They scheduled another technician visit for two days after that. Then all of us - four children ages 7 months to 15 years, and my husband and I - got extremely sick. Throwing up, nausea, extreme headaches. As it turns out, and was confirmed, our fridge was leaking Freon. We were being poisoned from our fridge. At NO POINT did LG Global or the technician tell us to remove the fridge from the house or mention how dangerous it was. The technician told us to unplug it and “we should be fine.” We took the kids to the doctor because of the length of extreme sickness and finally removed the fridge ourselves. It left a trail of green Freon across the kitchen. Within 12 hours of its removal, we were all drastically better and finally mending. We received the new parts for the fridge to be fixed, then the technician never showed up for the scheduled appointment with no response to text or calls. I emailed LG multiple times just asking for them to make this right. Their solution? “Due to the delay in service you are eligible for a prorated refund…”. No “sorry we poisoned your family,” not even an acknowledgment. They offered a fraction of the original value. So here we are realizing that some big companies really have no care for a human family’s life, just the bottom line. We will be looking elsewhere for appliances in the future. I urge you all to read reviews and make decisions for yourself, but here is our story.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Emily. Thank you for taking the time to share your experience with the LG Refrigerator (LRMXS3006S) model. We're sorry to hear about the tough time you and your family had, the health issues you faced, and the lack of support from our team. We aim to offer top-notch products and services, but we fell short this time. Your safety is our top priority, and we want to make things right for you. Please reach out to us on social media @LGUSSupport, and we'll do our best to fix this and earn back your trust. ^Juvy LG

  • Pros mentioned:
    Craft ice, Refrigerator size, Space

    Rated 5 out of 5 stars

    Best fridge ever

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my large round ice cubes. Fridge is extra large with great space. The flexibility of the middle drawer is amazing. The ability to have small ice cubes on the door and the large round ice cubes on the boom drawer is a flex.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 4 out of 5 stars

    We got a fridge!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing ability to remove heat from inside the fridge and put it in my home! Mystic power transforms water to a solid in different shapes! Cringy way of telling me we open the door too much compared to others.

    I would recommend this to a friend
  • Pros mentioned:
    Refrigerator size

    Rated 4 out of 5 stars

    La nevera

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very large room for the food work perfect good looking

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Great fridge!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding fridge - the ice maker is the best (both on top and below). Love the water and ice in the door. Note: the items in the door do not stay as cold as those in the fridge. Lower the temperature to make it work better.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Space

    Rated 5 out of 5 stars

    Beautiful and functional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this fridge. Its gorgeous and spatious and we love the craft ice.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you so much for taking the time to leave us a 5-star review. We work continuously to improve the quality of our products and services that drive customer satisfaction. Thank you for supporting LG! If there's anything we can do to serve you further, let us know. You may send us a private message on Facebook or Twitter using @LGUSSupport, and we'll be happy to assist. ^James. LG

  • Pros mentioned:
    Craft ice, Space

    Rated 5 out of 5 stars

    Plenty of room

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much room. Love the crafted ice. So far the refrigerator is working up to my expectations

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Space

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new LG refrigerator! Plenty of space, lots of featires, and craft ice!

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Nice Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice refrigerator. Very quiet. Love the craft ice.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    LG refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, the refrigerator is meeting all my expectations. The craft ice is slow, but a really neat feature. I love the drawer in the middle. It took a long time to get here, but I’m very pleased. The delivery guys were great and very professional.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey, Susan! We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. We’re glad to hear that you are enjoying and meeting all of your expectations with LG 30 cu ft. Smart French Door Refrigerator with Craft Ice™ & Full-Convert™ Drawer, model LRMXS3006S. Thank you so much for taking the time to leave us a 5-star review. If you need any assistance, you can send us a private message through Facebook or Twitter using @LGUSSupport, including your product's model number and your contact information. It would be our pleasure to assist you. ^Danee LG

  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with purchase! Beautiful! Works great! Love having 2 ice makers!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Total garbage and crap warranty

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Multiple error codes where fans stopped working after just a year and a half. Reached out to LG and they said error codes aren’t covered by warranty. The warranty is only one year except for cooling which is five years. What else are fans used for? So my fans stopped working, which makes my ice melt and icemaker stopped working, but that’s not a cooling issue. Total garbage total garbage customer service absolutely do not buy. Will never buy LG again. Will probably change out my entire set.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for sharing your experience with the LG Refrigerator (LRMXS3006S) model. We understand how critical it is for your refrigerator to operate reliably—especially when it comes to components like the fans and icemaker, which directly impact cooling performance. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.

      In this model, the internal fans play a key role in circulating cold air throughout the compartments and to the icemaker. If they're not working, it can absolutely affect ice production and overall cooling efficiency. While the one-year warranty typically covers general parts and labor, cooling system components—including the compressor, evaporator, and associated parts—are covered for up to five years. Depending on the diagnosis, there may still be coverage if the fan failure is linked to the cooling system’s operation. For more help, visit https://www.lg.com/us/support/help-library/refrigerator-has-no-power--1337808630542.

      We’d like to review your case further and ensure all applicable coverage is fully considered. Please send us a private message on social media @LGUSSupport so our team can investigate and assist you directly. We’re here to work with you and explore every available solution to make things right. ^Juvy LG

  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    great fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The craft ice is great everything works great and it is a very functionable. The drawers work great and all is good

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. The best refrigerator I ever brought. Love the 2 ice compartments.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Large frig

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the LG refrigerator. Has plenty of room in both areas

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Anxiously awaiting

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awaiting the delivery of this magnificent lg. it is delayed in shipping, however I know I will love the features

    I would recommend this to a friend
  • Pros mentioned:
    Refrigerator size

    Rated 5 out of 5 stars

    New frig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the wait, nice refrigerator. The guys that delivered it were amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Customer Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were assisted by a fabulous store associate Dylan, who is also the assistant store manager. Fabulous knowledge of his products, amazing customer concern and the most helpful in getting delivery and set up scheduled. He has secured our business for the long term!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New fridge purchase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a floor model and the staff helped put the entire deal together. Was great with help and made the process go smooth.

    I would recommend this to a friend
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