Customer Ratings & Reviews
- Model:
- CBIH3013BE
- |
- SKU:
- 6574919
Customer reviews
Rating 4.4 out of 5 stars with 33 reviews
(33 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers love the 30" Built-in Electric Induction Smart Cooktop, praising its overall performance and ease of use. Many appreciate the cooktop's clean look and efficient operation. Positive feedback highlights the straightforward installation and user-friendly design. The excellent quality and functionality are frequently cited as key strengths.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Solid cooktop with helpful features.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good! It has worked very well. The boost and simmer features are very helpful. And the ThinQ app is helpful, especially if you have multiple LG appliances/electronicss.
I would recommend this to a friendRated 5 out of 5 stars
YOU MUST READ THIS BEFORE MAKING A DECISION
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Why going anywhere else ?…. The BEST BUY purchase includes the combination of the best elements of a shopping experience: superb product advisory, generous financing and professional installation. Nobody beats BEST BUY!
I would recommend this to a friendRated 5 out of 5 stars
Nice cook top
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just love this cook top. When it's turned off, it goes off.
I would recommend this to a friendRated 5 out of 5 stars
LG 30: Induction Cooktop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for an LG induction technology quality cooktop.
I would recommend this to a friend- Pros mentioned:Design
Rated 5 out of 5 stars
Excelente!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works just as expected. Top quality design. Works great.
I would recommend this to a friend Rated 5 out of 5 stars
Stove
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the style in the company that makes the unit and is a good price
I would recommend this to a friendRated 5 out of 5 stars
Great Cooktop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Induction cooking is the way to go and this cooktop does it very well!!
I would recommend this to a friendRated 1 out of 5 stars
Not functionning as labelled (2/4 burners broken)
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this cooktop open box with condition "Good". On Best Buy website, "Good" condition means fully functional, may have scratches/dents, no package and missing non-essential parts. I trusted Best Buy and thought they would inspect the open box products before putting them on sale. But I paid $200 to an electrician for the installation and only found that 2 out of the 4 burners are not working! If an open box product is not ganranteed and pre-inspected to be working, Best Buy should put "purchase at your own risk" on open box products. I contacted customer service but they were not able to refund the installation fee. My only option is to return the product. I am very disappointed with this experience. I bought the open box product because I trusted Best Buy. Now I wasted both time and money. Very disappointing. Would definitely not recommend buying open box products from Best Buy!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tia. Thank you for sharing your experience regarding the LG Induction Cooktop (CBIH3013BE) model. We understand your concern about the challenges you faced with your open-box purchase and the non-functional burners. We strive to provide reliable, high-quality products and exceptional customer service to ensure our customers are well informed and supported throughout their purchase journey.
We recommend working closely with Best Buy customer service at 888-237-8289 to address the product's condition. If you require further assistance from LG, please don't hesitate to reach out to our team on social media @LGUSSupport. We’re here to help in any way possible.
Thank you for bringing this to our attention, and we appreciate your feedback. ^Juvy
Rated 5 out of 5 stars
VERY POWERFUL
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an incredible appliance. I love how powerful it is. I highly recommend this Stove top. AMAZING.
I would recommend this to a friendRated 5 out of 5 stars
Awesome!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love LG and have always had a great experience with their products.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 1 out of 5 stars
Terrible Return Experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is fine but my return experience is terrible. The customer rep didn't return me $150 because it was attached as a gift card to the product though not used at all.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Ben. Thank you for sharing your experience with us. We understand your situation, and about your return experience that didn’t go as expected. We want to ensure that you have a positive experience with both the product and service, so we recommend reaching out directly to Best Buy for assistance with the return and refund process. Their support team will be able to address the issue regarding the gift card and ensure everything is resolved. You can contact them here: Best Buy Support & Customer Service - https://www.bestbuy.com/support
If you need any further assistance or have any questions about the cooktop itself, feel free to send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further and explore potential solutions. We appreciate your patience during this time and will work to resolve this for you as quickly as possible.
—Renzo
Rated 3 out of 5 stars
Don't trust the BestBuy specs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dimensions in the specs are 21 x 28.5 and Best Buy lists the cutout size as 28 x 28 inches. Also BestBuy lists it as 120v. The LG site has different specs and I think I'll use their specs so I don't have a 7-inch gap in my countertop.
I would recommend this to a friendRated 1 out of 5 stars
Terrible installation service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After my LG 30 inch stove top was installed. The installers informed me that all 30 inch models are a problem. If we want them to fix it it will cost another $200. Best Buy does not cover proper installation. Beware!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, VincentD. Thank you for sharing your experience with us. We understand your inquiry regarding the installation service. We recommend contacting BestBuy's customer service directly to address the issue, as installation services and costs are handled by them. They should be able to assist in resolving the situation with the installers and provide the necessary support.
https://www.bestbuy.com/site/lg-30-built-in-electric-induction-smart-cooktop-with-4-elements-and-ultraheat-4-3kw-power-element-black-ceramic/6574919.p?skuId=6574919
If you need any further assistance related to your LG CBIH3013BE Induction Cooktop or have any other questions, please feel free to send us a private message on Social Media @LGUSSupport. Our team is here to help with any inquiries you may have.
We appreciate your patience and look forward to assisting you further.
—Renzo


















