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Customer Ratings & Reviews

Your price for this item is $499.99
The previous price was $529.00

Customer reviews

Rating 4.2 out of 5 stars with 103 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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82%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 103 reviews
  • Pros mentioned:
    Easy to install

    Rated 5 out of 5 stars

    Life is good and cooler with LG

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my 16 year old Whirlpool AC, The LG Thru wall AC came with a variety of weather seals, and a good installation instruction (which was a little confusion, but I managed)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome air conditioner for an awesome price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great air conditioner for a great price! Keeps our downstairs super cool and it’s not very loud. Trying to convince “some-else” into get one for upstairs!

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Terrific idea! It's about to get really hot and we gone need all the cold air we stand! We appreciate you for being a part of the LG Family, feedback from our customers is our liquid gold. We value your opinions in order to continue to provide innovative technology and services that makes everyday a bit more convenient. Should you need us for any future issues or concerns reach out to us via Facebook or Twitter. Once there you may send us a private or direct message with your contact information and serial/model number of your unit so that we will be able to assist directly with back and forth conversation. We can also be reached by phone at (800) 243-0000 or @LGUSSupport. Thank you .~Tanisha LG

  • Rated 3 out of 5 stars

    It’s ok not what I expected

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an ok AC, I have the AC on at Max setting sometimes and I still feel it ain’t cold enough

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hi, we regret to hear that your AC unit isn't meeting your cooling requirements. Please note this unit is rated to cool a 330 square foot area. Please call us at (800) 243-0000 so that we can discuss the square footage you want cooled so that we can possibly provide an alternate model. We'd love to assist you getting the correct unit! ^Chris LG

  • Pros mentioned:
    Cooling, Easy to install, Remote control

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this A/C has been amazing which is why I feel it deserves 5 stars. It was easy to put into the wall, cools my room within just a few minutes, and the remote makes it very convenient. I would highly suggest getting this A/C. I also would like to say I barely if ever make a review but I was very pleased with my purchase and felt this was the least I could say for it.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hi, Zaniya! Thank you for your review! We're always happy to hear that your new AC is working so well, and we're glad the remote is helping make your life a little easier! Be sure to let us know if we can ever help. ^Ian LG

  • Pros mentioned:
    Easy to install, Quiet

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best AC in my house, so quiet and efficient. Had to raise temperature because it was too cold

    I would recommend this to a friend
  • Pros mentioned:
    Cooling
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    LG Wall A/c

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with my new A/C , it gets my whole apartment cold right away. Had some issues before I received the right one first AC was too big , 2nd one was dented had to return all of them and finally they sent me the right one. It works great, hope it lasts for a long time because it’s not cheap.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install, Energy efficient
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Just what I needed!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these two A/C’s for my apartment and I love how both turned on to the energy saver setting with doors open can cool down my entire place! Definitely on the bulkier side but it was a perfect fit for the wall sleeve and I was able to install it pretty easily with some help.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install, Remote control

    Rated 5 out of 5 stars

    Good value Air Conditioner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fairly straight forward install, comes with all sorts of additional insulation so you don't need to buy more. Comes with remote and batteries.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    AC great. Best Buy’s website not so great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great!! The only problem was with Best Buy’s website said it came with the insert sleeve for the wall and it doesn’t. Spent 2 hours with 5 different departments and they kept telling me it does say it comes with it and to return it and order a new one and see if it comes with it and that’s a no thank you for me. I even went to the store and they never seen this happen before. They found out it says both, it comes with it and it doesn’t come with it, one in the description and the other in the specifications. No one can figure it out and so sad. Please read everything on the item listed on Best Buy’s website before you make any decisions. Even the manufacturer says it doesn’t come with the sleeve.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install, Quiet

    Rated 5 out of 5 stars

    Quiet and Efficient

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, efficient, does a great job cooling our rather large bedroom.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hello, James! We love hearing you talk about the outstanding features the LG Through-the-Wall Air Conditioner possesses because our goal is to make innovative products that ultimately make life more convenient. Should you need us for any future issues, just reach out to us through Facebook or Twitter via direct message using the handle @LGUSSupport. We are always eager to help you! ~Rita LG

  • Pros mentioned:
    Quiet

    Rated 4 out of 5 stars

    Very quiet operation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with the performance of the LG 8000 BTU thru the wall AC. It fit in the wall sleeve with minimal padding. Very quiet AC operation. Only hear a low hum even if fan is on 3.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Quiet

    Rated 5 out of 5 stars

    Winds of the North!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This AC cools up the entire living room and beyond. Not too loud that disrupts tv or conversation. I appreciate the frame to cover up all the “messy” sections around it.

    I would recommend this to a friend
  • Pros mentioned:
    Energy efficient, Quiet

    Rated 5 out of 5 stars

    Perfect air conditioner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product fit perfectly in the space where it was needed. It is quiet and energy efficient. It is exactly what I was looking for!

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and very easy to instalation. I Recomended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Air Conditioner, it works great. The price fit my budget, also want to say how "wonderful" the Techs. who installed it were. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Remote control

    Rated 5 out of 5 stars

    snobird

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product remote is easy to use cools my roo, quickly timer is nice option

    I would recommend this to a friend
  • Pros mentioned:
    Energy efficient, Remote control

    Rated 5 out of 5 stars

    Great Air conditioner!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the new Air conditioner. Very easy to install and easy with the remote control. A little expensive but I guess I will save Electric energy.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Through the wall a c unit.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really works well for my apartment. I really like the remote and 3 speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Quiet

    Rated 5 out of 5 stars

    Great small air conditioning unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fits well and functions reliably. Cools our bedroom quickly and doesn’t make much noise.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Worth the $!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Ac cools down the room instantly and it doesn’t make a lot of noise

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey, How's it going? Thank you for letting us know. Your feedback helps us do better. Here at LG, we pride ourselves on our product quality, but we understand that sometimes things don't always go as planned. If you ever need assistance with anything please do not hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contact information using the handle @LGUSSupport. Thank You! `Jai. LG