Customer Ratings & Reviews

For my fellow shoppers, who are looking to minimize the cost of a new major purchase and help maximize all the bells and whistles, we hope our families and budgets appreciate. I did my research weeks before buying. I read multiple reviews, focusing on features, usage cost, and reliability. The LG line had all three, and then some. I chose the LG model BBY01-806770538346, which Best Buy had just added to its appliance lineup. So new that no stores had yet put a demo on the floor. (June 18th, 2023) I admit, having 3 separate ice makers caught my attention. The counter depth was an intentional selection, giving my family more space between the kitchen island and the only space to install the fridge. The gallon-size storage bin in the easy-access French door was placed perfectly, even from the outside, via the mirrored access glass door. Yes, it has the “knock knock” illumination feature. The two ice bins in the top freezer drawer took some getting used to, but I have never been without ice. One is for those fancy ice balls, while the other provides mini cubes. The ice balls last longer, so your favorite drink doesn’t get watered down too fast. Smart! The drawers are climate-adjustable. Most between meat and vegetable settings. Storage is divided among several adjustable shelves. (4) The inner (L) inner door has very small shelves, but that was expected due to the water/ ice dispenser. Freezer space is not the greatest, kind of like playing Tetris with food items. Manageable. But less than I’d like. Coming up on the fridge's 2-year service with no complaints. This is what triggered my desire to write this review. LG assumed my warranty was already expired (1 year after purchase) To add an extended service plan now through LG… 2 years = $552.84 & 3 years = $783.19. I was smart this time and purchased the Geek Squad's (standard) 5-coverage for $599.99 at the time of purchase. Good until June 2028. Smartest move ever! Yes, I would recommend this LG refrigerator with an extended service plan to anyone with mild space issues. 26 cubic feet. Nice features. 3 ice-makers. Easy to clean surface. LG thinQ compatible. Do the math. Hope this helps.

We originally opted for a cheaper LG counter-depth frig which had the zero clearance doors. Once installed, we were underwhelmed and decided to exchange it. We decided to splurge and get this model and we are very happy with that decision. It seems to have a lot more room than the previous frig and the mirror door which allows you to open just the front part to grab items is better than expected. Love the different types of ice although that was not the selling feature for us. But the craft ice is pretty cool though. Smart features are pretty sweet since i am a tech nerd. Overall, love this frig!

I have owned this for about a month and so far I love it! The easy access split door on the right is a nice feature. I must admit, we never tap on the door to see what is in there so I would prefer one without that feature in the future to cut down on cost. It is true, that side does get a lot of finger prints, but I just keep a cloth nearby and wipe it down while waiting for coffee or things to cook. The ice maker on the door is a huge plus. My other fridge had it in the top third of the fridge and it was a waste of space. I think it is easy to simply tap the correct image on the silver dispenser thing and get either ice or water. I appreciate it is tall so I can fill up a water bottle directly. The three ice types are amazing! I never knew I needed craft ice round large ice cubes. They melt slower in my water bottle and water glasses. However, sometimes I really want small little cubes and it has those. And on the door are a little larger cubes. I go through tons of ice each day, and have yet to run out. Yahoo! It is true the doors stay open which I like. With my old fridge it was always a struggle to get a large dish with two hands and try to open the door, keep it open and insert the dish. I personally like the low volume chime that lets you know you have let the door open. I have a small kitchen so it is easy to hear. If you have a huge kitchen this might be an issue for you. I also like the light that illuminates in between the two upper doors and the lower freezer door. If you go in the kitchen at night, it works like a night light. The freezer works well for us. The top shelf has the two ice cube trays and then space on the right side. Then there is a shallow tray under that so you can put things you don't want to loose like small baggies. The bottom has two deep compartments. The overall design works better than my other fridge that only had one tiny shelf on top and then a huge space below. Fingers crossed things continue to go well because I really love this fridge! My delivery experience for three different large appliances has been fantastic. Thank you Best Buy!

The refrigerator is great overall. No issues with cooling and the 4 types of ice are great for all occasions. Great space for all of your groceries and the freezer is a good size. Only reason this is a 4 and not a 5 is because of the mirrored door having fingerprints all over it constantly. We love the InstaView and the look of the door, but the hassle of cleaning it multiple times a day is annoying. If I knew about this piece I might have skipped the door, but when it is clean of fingerprints the refrigerator looks sharp! Other than that the refrigerator works great and no other issues to report. We have only had it for 2 months so hoping the results continue as far as efficiency goes.

This is a great refrigerator. Plenty of storage in both the freezer and refrigerator compartments. Having multi ice makers is a plus. The door in door beverage holder is so convenient. I would recommend this refrigerator.

Love this refrigerator so far. The main door ice has gotten stuck once. The dogs love the mini ice and the craft ice is a favorite. Opening the right door half way is also a plus as you don’t need rip open the whole door. The door with the ice maker is heavy so it does slam closed even with soft close doors. Seems to have plenty of room for all our food. I appreciate I can control and see status of this frig on the LG APP

First, you notice that this is so quiet, and you hardly know it is running. It has enough space to store at least two weeks' worth of groceries for five people. I love the ice maker and the different types of cubes you get. The no handles give a nice slim look and blend with kitchen cabinets.

Overall very pleased with the performance of the unit. Really like the variety of ice, crushed, cubes, and balls. The glass panel opens to gain easy access to frequently used items. Would rate a 5 if not for the unusual taste from the filtered water. Also, not sure of the smart features

Fridge is not only aesthetically pleasing, it is a great size and we love the fancy ice cubes, although ice maker can be loud when dumping g the large cubes.

We love our new refrigerator! We purchased it last month and love the features; four differnt types of ice, being able to see what is in the storage shelves on the door to quickly see if we need this or that. My husband loves the small cubes for chewing, and I love the ice balls because they last longer. The counter depth is great so that it doesn't jut past the cabinets and the pantry wall beside it. Endulge! You won't regret it!

We weren't in the market for a counter-depth refrigerator until we discovered that a regular-sized refrigerator didn't have enough clearance to be placed where we wanted it. This refrigerator has fantastic space for a counter-depth unit. It makes three kinds of ice, has excellent freezer space, and the French door is ingenious. Our friends all comment on our "fancy" refrigerator. It is impressive!

It is still new, but the craft ice is great, it is quiet, and works great.

The best refrigerator we have had in 40+ years. The amount of space is truly impressive given that it is a counter-depth refrigerator. It is quiet as a whisper, and the Wifi feature will apprise us of its intelligent functions via weekly texts. LG surpasses many of the premium brands in anticipating customer needs.

This door within a door (for easy access to drinks and often used items) side by side refrigerator freezer has a very nice contemporary mock 4 door look. Recessed hidden handles, delivers water, cubed and crushed ice to the door, excellent LED lighting and storage capacity and storage shelf configuration. Unit runs very quietly and with Memorial Day savings pricing it was definitely a value priced. Our first LG product so will see how reliable over time it is. Happy with purchased.

This is an amazing refrigerator! I love that it makes 4 different kinds of ice, including the craft ice balls for cocktails. The knock knock peek-a-boo door is great too. My only bummer with it is, the first few rounds of water seemed to taste of plastic and musty. The forums said that is because I didn't run enough water through the filter. So I did that, which made my water taste perfect, but my ice still seems to have that musty plastic taste. Not sure why.

Absolutely love this fridge! The Mirror InstaView is not just cool—it’s actually useful. The counter-depth design makes my kitchen look clean and built-in, but it still has tons of space. Keeps everything super cold, ice maker works great, and the smart features are a nice bonus. Looks modern and high-end. Totally worth it!

Love this LG Refrigerator freezer. Makes 3 types of ice and has a separate dispensing unit for water. The tap on glass window door makes it easy to see what's inside and there is, of course, plenty of storage in both freezer and fridge. Best unit I've owned in 50 years of marriage.

I’ve had it about a month and I’m happy so far. It’s quiet and nice looking keeps my food cold. The mirror finish on the door is a bit startling when you walk in and see another person in the kitchen. It’s just you. Love the small door on the front so you don’t have to open up the refrigerator every time you wanna get something that’s used often.

I love this refridgerator!!!! It works wonderful and i love the four different types of ice. The lights are a plus. You cannot go wrong with thos refridge. Spacious on the inside. I have jad no problems with my refridgerator. I highly recommend!

So far its a great replacement, I got a little carried away with what I was buying for my budget. It makes 3 kinds of ice, i enjoy the big round ice and so do the pets, it stays nice and cold! My little boy loves to try to make the front glass window light up. He also like seeing himself in it too. There seems to be plentiful spots to put things and i can make more room by moveing shelfs if i need to. Good amount of storage in the freezer too! Oh yeah, and ots nice that the water filters are going to be easier to find. Glad to have cold water coming out of the fridge. Also makes the kitchen look alittle smoother. Also it was nice for somone else to do all the hard work this time :)