Customer Ratings & Reviews
- Model:
- WM3998HBA
- SKU:
- 6412730
Rating by feature
- Capacity
Rating 4.4 out of 5 stars
- Dry Time
Rating 3.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers highly value the space-saving design and convenience of the washer-dryer combo. They appreciate the large capacity and quiet operation. However, some customers have concerns about the long drying time and lint accumulation.
This summary was generated by AI based on customer reviews.
Space saver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great space saver without losing any quality and capacity. Love it. Great price
I would recommend this to a friend- Pros mentioned:Ease of use
Excellent
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product with great quality and easy to use
I would recommend this to a friend - Pros mentioned:Ease of use
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Easy to use. We set the washer at night, and when I wake up everything is dry and ready. No wrinkles.
I would recommend this to a friend Great machine!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine. LG bought this design from Kenmore where it was fully developed and tuned over the years. Runs for a longer time, but is gentler on your clothes and is more energy efficient (heated air is recycled vice vented outdoors).
I would recommend this to a friendBrand response from LGAnswers
Posted .We’re happy to know that you had a 5-star experience with your LG product. Thank you for spreading the word about its excellent features and quality. Every team member here appreciates your feedback, and it motivates us to continue developing our products and services. We can't wait to welcome you back for your next LG review! ~Tanisha
Fantastic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This all in one unit is so convenient. No forgetting laundry in the washer and having to rewash again because it sat too long. I love the convenience. Still learning all of its features.
I would recommend this to a friendAm in love
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had the same brand for 12 years old. It was time to replace it. We decided to buy the same brand. Love this machine. Washes and dries very well. Wish I had bought sooner. Has more features than my other machine.
I would recommend this to a friendBrand response from LGAnswers
Posted .We love to hear great news! You've made our day to know that you're enjoying all the bells and whistles on your LG Smart Front-Load Washer. We don't want chores to feel like something we no longer want to do. Let's sort up and wash up. Now you're not only entertained by the end-of-wash tunes, but you're still getting the job done without worrying about when the washer stops by using our ThinQ App. We look forward to hearing back from you with your next review. Have a great day. ~Tanisha
- Pros mentioned:Washer
Nice size load
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Live this machine, works great, and we haven’t had any issues with it this far…..
I would recommend this to a friend Lg
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great to wash and dry mine came with some technical difficulties but overall amazing product
I would recommend this to a friendGood machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this to replace the one I had in a 5th wheel. It is so much better than the smaller one. I can do a full load and it is dry the first time. Glad I got it and it was worth the wait on back order.
I would recommend this to a friend- Cons mentioned:Dry time
Does not worn for drying
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product does not in terms of drying. No easy way to get to the right setting for drying. It either does not dry completely or when it does, there is a burning smell on the clothes. Returned it after a week fo use and trying all different options to wash and dry the clothes in one go. Wish this would have worked!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, there. We apologize for the issue you're experiencing with the drying function of your LG 4.5 cu.ft. Smart Wi-Fi Enabled All-In-One Washer/Dryer with TurboWash® Technology, model WM3998HBA washer/dryer. We understand how important it is for your appliance to work effectively and efficiently. Allow us to provide some troubleshooting steps to help resolve the problem:
- Ensure that the selected drying cycle and options are appropriate for the type of load you're trying to dry. Different fabrics may require different settings.
- Check the lint filter and clean it if necessary. A clogged lint filter can hinder proper airflow and affect the drying performance.
- Verify that the water supply to the unit is connected and turned on. The drying process relies on condensing moisture from the clothes, and a continuous water supply is necessary for this function.
- Make sure the venting system is properly installed and not blocked. A blocked or restricted vent can prevent proper air circulation and lead to inadequate drying.
If the issue persists after trying these troubleshooting steps, we recommend contacting us by sending us a private message through @LGUSSupport on Facebook or Twitter. Again, we apologize for any inconvenience this may have caused and appreciate your patience. Our goal is to ensure your satisfaction with our products, and we are here to support you in resolving this matter. ^Danee
LG washer/dryer Ccombo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this washer/dryer combo. One complaint is no thorough paper manuel to explain all the bells & whistles. I've tried to look up on website but can't figure this out?
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for letting us know. You can get your owners manual at https://gscs-b2c.lge.com/downloadFile?fileId=0gwYz6tkfDoU6eCUzubqg. Welcome to the LG family. ^Jennifer
- Cons mentioned:Dry time
Waste of money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute worst item I’ve ever purchased. Extremely long cycles even in speed wash 5-8 hours…. and after that none of the clothes are dry. Takes 3 days for one load of laundry for someone who works full time. Waste of money!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to walk you through troubleshooting steps to resolve this issue. ^Jennifer
- Cons mentioned:Lint trap
Poor design
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lint trap doesn't work worth beans, you'll be emptying this thing from the bottom trap, that little port you see with tiny saucers every few months, and cleaning your floor.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
LG washer/dryer combo
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like this product, which saves on detergent and time on unloading the washer to move clothes from the washer to the dryer.
I would recommend this to a friendGood Washer, Dryer could be better
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine washes pretty nicely, but the drying isn't like a gas dryer. Clothes are still damp after drying.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking this time to communicate with us about your concern. We'd love to better understand what happened, and what we can do to rectify it. Please send us a private message on Facebook or Twitter using @LGUSSupport, please include your contact info, or call our Customer Service at (800)243-0000 as it'll be our pleasure to assist you further. Thank You. ~Tanisha
Perfect for my family
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what i wanted. I wash before bed everyday, just nice for my family of 4. Clean and dry the next day, I only use normal dry cycle. Saves me so much time.
I would recommend this to a friendNot a good choice if you have dogs.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drain clogs up at least once a week and takes about 4 1/2 hours to do one load.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Garrett. Thank you for sharing your experience with your LG Wash Combo (WM3998HBA) model. We understand your concern about having the drain clog frequently and extended cycle times. We aim to provide reliable, high-quality products and ensure a smooth experience. To improve this, regularly clean the drain pump filter and check the drain hose for blockages or kinks. For more help, visit https://www.lg.com/us/support/help-library/lg-washing-machine-whys-is-water-not-draining-from-my-washer--20153067403293.
If you need further assistance or tailored solutions, feel free to message us on social media @LGUSSupport. We're here to help you optimize your unit and streamline your laundry routine. ^Juvy
Compact
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it so far .. just had it cut a few weeks so no complaints
I would recommend this to a friendI haven't received this product yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't received this product yet. Still waiting.....
I would recommend this to a friendWasher is Good, Dryer is Not
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer Well. Dryer is not feasible, needs something like GE's heat pump tech.
No, I would not recommend this to a friend
