Customer Ratings & Reviews

Firstly I bought this product open box, it had a very slow washing and drying time of over 4 hours or more. It didn't matter if it was an AI wash and dry cycle or any of the other wash and dry cycles. I ended up being in contact with LG and Best buy troubleshooting it for days on end with the conclusion being it was a faulty machine that needed to go back to the manufacturer. I used this in my apartment and had nothing but a headache with it. I had it a little under 2 months and I'm so thankful to be able to return it! My suggestion to all get best buy plus membership which allows for 30 additional days to return items in and the warranty. Both paid off this time by being able to walk away from this machine without owing anything to best buy. Also be sure to drain your machine regularly (at least once a week), check the lint trap after every load, wipe the seal on the door with a cloth between the wash and dry cycles. Even with all of these preventative care measures there's no guarantee that you'll have a washer/dryer combo that can complete a load of laundry in the manufacturer's recommended amount of time of approximately 2 hours according to the user manual.

No frills review: it washes fine, but even with a tiny load it will take multiple drying cycles to dry your clothes. If you have pets, like other reviewers have suggested do not get this machine as you will have to clean the outer rubber ring every single use otherwise hair will accumulate, clog the filter and break the seal causing the machine to leak a bit until you clean it. I am maticulas cleaning this machine and also making sure i clean rhe tub per recommendstions but none of it matters. Also if your clothes are damp and air dry they sometimes have a terrible smell. You will also have to bend down after every use to drain the machine. Im sorry but i should have went with GE or Samsung. To pay 2k foe a machine that works so so is an embarrassment and rhis is coming from a man who has LG Mini Splits and an LG oled TV.

Great all-in-one combo. Ventless! lint collection is much better than the GE model and priced similar. footprint is same as normal dryer except inch or two deeper, but it itsa "wash" because there is no rear vent exhaust protruding. loads take longer, because of long dry times. bulky heavy items sometimes remain damp and need extra dry times, but our old LG gas dryer was the same, just faster overall. since it is an all-in-one, you don't need to mind and added time and step of unloading a washer then loading a dryer. as usual with separate washer and dryer setups, larger loads extend total wash and dry time. this unit seems to work the best when not overloading it. smaller loads can be done and finish completely dry in about 2.5 hrs. we considered buying 2, but one works if you just run more loads more often. saves a ton of effort and money on your electric bill overall, but not time

Great washer/dryer combo. We didnt even know they made ventless dryers. So far no problems with this item. We love LG appliances. So very easy to use. This machine does all the work for you. Very quiet while using also.

This machine has been a dream so far. It washes and dries pretty fast compared to using two separate machines and creates so much extra space. It is super quiet, which is a delight. There are videos available for maintenance and the pedestal with drawer is a must.

skeptical about the product. Pleasantly surprised, it is a little slow, but it does the job. You just have to plan ahead how to wash and how to dry, leave it alone and see the result. I am very happy we bought this machine.

Technologically advanced, space saving and easy to use.

Excellent washer and dryer! Very easy to use, just follow the prompts when starting the wash machine and dryer! The tub is large enough to easily handle king size bed sheets and pillow cases and dries them totally in the indicated time! The combo dryer is ventless, therefore there is and need to have a vent from the combo dryer to the outside!

This unit works great, until it doesn't. We purchased this until in March of 2024. About two weeks after delivery the hot water connection began leaking. LG sent out a subcontractor tech person and he replaced the plastic valve. After this repair, the machine never worked quit the same with drying times taking about 30 minutes longer. We thought that maybe the machine was adjusted and this was normal. It washes and drys quite well, but it's not the dry you are used to getting with a normal dryer. For us, a towel wash/dry cycle was about 3.5 hours and sometimes we would have to add an extra 30 minutes to the dry cycle. Around the end of July 2024, the until started leaving clothes damp. By mid August, the unit started leaving clothes wet. They drying stopped working completely. LG sent a company tech out this time and he spent half the time trying to tell us what we were doing wrong. They started on the filter clean outs (there are 3). I explained that I watched all of the training videos and clean one filter out everytime we wash and the others I clean about once a month. Then they dried some clothes and tried to make us think, (oh looks it's drying some) Not a chance. Then he blew the drain line out and said, (that was your problem) After 3 hours he left and told us to test it over the weekend. We did. A load of towels took 9 hours to wash and dry and were still a little damp. We called back. Nothing. Still nothing. LG ghosted us. Terrible customer service. Not to mention when they come out, they won't move your washer or dryer, you have to do it yourself or hire a third party. Unbelievable. Like I said, you purchase this unit at your own risk. It's a great thing to wash and dry without having to move clothes around, but that's it it works more than 5 months. Best Buy stepped in and has replaced this unit for us with whatever we wanted. We went back with a traditional washer and separate dryer. Thank you Best Buy! LG can take a hike!

Some people have drying problems I did at first I think it was the drain hose. You can’t put it too far in just a few inches the installer put it in about a foot did not dry on clothes very well drying times I pulled a drain pipe up and put it on hot wash and it dries the clothes now, I’m still playing with it to make sure one cancels the other one out. I heard if you use too much cold water that will play part to in drying.time

Love it, so easy to use and easy for kids do do their own laundry. I do think it takes a little longer than normal but its okay because I can throw laundry in righr before bed and not have to worry about seitching it over in the middle of the night

I recently purchased the LG washer/dryer combo for space reasons and curiosity of the newer technology. I preface this by saying I am a huge fan of LG, and I do prefer gas dryers over electric, but I am not opposed to this ventless, electric machine. You do have to be open minded and know you cannot compare it to a past washer and dryer experience. It’s technology either works for you or it doesn’t. I love the flexibility. Does the cycle time of washing and drying take longer? Yes, in most cases…but I am ok with that. It is true - lint can accumulate in the rubber ring. It is t a lot, and I just wipe it down with a damp cloth to collect it. I do love not having to add laundry soap and softener for each load - the auto dispensing is a nice feature. So far, so good. Time will tell.

I love my new washer/dryer combo! I have been looking at them for years waiting for the manufacturers to work out all the bugs. I would not recommend this for a family as it does take a bit longer due to the ventless inverter heat pump. I live alone so it is perfect! I have found that the clothes are dry prior to the scheduled drying time, so it may say an hour and 20 minutes but the clothes are dry in 30 to 45 minutes. With that said, I am not one to over pack my loads. I did wash a comforter yesterday and it cleaned it perfectly and again was dry before setting. I did my research and LG is the frontrunner for all-in one electric washer/dryer combos.

This washer is simple to use, fit perfectly in our space, and is quiet and quick!

So far so good, no complaints. You have to be prepared that it is different and longer end-to-end cycles, but there is no human action required in the middle and different isn't bad. When you consider how long you might leave laundry in the washer before moving to the dryer, is it really all that much longer? My thought process is I could easily do 14 loads of laundry without it causing any issue, one each night and one to start each day. I don't even come close to that so have absolutely no problem with the longer dry times , which is the complaint I saw most often made by others.

So far it has been great, the ease of not having to switch laundry over is great. clothe come out clean and dry.

Excellent washer dryer. Love the two functions in one device

The product itself seems great, although I have only washed a few loads in it. Quiet, stable, cleans and dries well. However Best Buy itself was a terrible company. They advertised an sold me an open box item online, guaranteeing excellent condition and original packaging and accessories. What I received was wrapped in bubble wrap, had scratches and dents, and no accessories! But the real problem was that no one accepted responsibility. The store claims they were just a pickup point, and all the online orders were priced and serviced from a company warehouse. The company claimed that all open box items were store responsibility. So no one would downgrade my received item to “Good” and refund me the difference.

The LG all-in-one washer/dryer has been a convenient option for saving space and avoiding the need to move clothes between machines. The wash performance is solid, and the steam feature is useful for freshening up certain loads. Drying does take longer than a traditional separate dryer, but that seems expected with a ventless heat pump setup. Overall, it works well for everyday laundry and is a practical choice if you want one machine to handle both washing and drying

Sleek and stylish. Easy to operate. It takes longer to dry clothes, but doen't cost as much as a regular dryer.