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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 546 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.6 out of 5 stars

  • Dry Time

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers express satisfaction with the ease of use, quiet operation, and energy efficiency of the 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo. Users appreciate its large capacity, cleaning performance, and convenient size as a washer/dryer combo. However, some customers have concerns regarding the extended dry times and some report an unpleasant smell after washing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 546 reviews
  • Cons mentioned:
    Dry time

    Rated 5 out of 5 stars

    Great Washer Dryer Combo!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and dryer! Compact but still large enough to run full loads of laundry. Filter is easy to clean! Dryer takes longer but the convenience is worth the extra wait!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely an upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes and dries great! It replaced a stackable set, opening up my utility room and allowing me to wash bigger loads of laundry than previously - including my bedding. I went with ventless because of the set up of my house, so it does take some extra time to dry - but the ease of not having to move laundry between two machines negates that extra time for me!

    I would recommend this to a friend
  • Pros mentioned:
    Energy efficiency

    Rated 5 out of 5 stars

    Great product to have in your home

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product to have in your home very reliable on time and efficient and very much ENERGY saving, I absolutely love this washer dryer combo and will be recommending it to my freinds and family great product and great customer service has well Thanks best buy

    I would recommend this to a friend
  • Pros mentioned:
    Energy efficiency, Noise level

    Rated 5 out of 5 stars

    Greatest purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatest decision ever made. I love the wash all on one. Put your clothes in and then next morning are ready for you. Silent wash and dry. Multiple settings great on saving electricity.

    I would recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 3 out of 5 stars

    Clothes rarely come out dry

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Serious struggle to get the clothes to come out dry. Most times I have to run an extra dry only cycle. Wish I would have purchased the pedestal because getting clothes out is a pain without it. Can't put anything on top of it because of condensation and where the lint trap is. Not very happy.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    New LG combined washer/dryer unit

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were fabulous. The old units were very difficult to remove but they were able to get it done. I love the washer/dryer combined unit

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    New Washer Dryer Combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    lI have had my combo unit for a few weeks and i absolutely love it. It’s very quiet and very user friendly. I'm beyond happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Great Combo

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer dryer combo! Easy to use, so many options and features. Its super quiet.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. We are so happy to hear that you are satisfied with your LG washer dryer combo! We strive to make our appliances easy to use and packed with helpful features, so it's great to know that you are enjoying the many options available. The quiet operation of the appliance is also a plus, providing you with a peaceful laundry experience. Thank you for choosing LG for your laundry needs. If you have any questions or need further assistance in the future, please don't hesitate to reach out. We are here to help! ^Cris. LG

  • Cons mentioned:
    Dry time

    Rated 1 out of 5 stars

    Don’t Buy- will Regret - 6 hours for 1 Load

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not recommend this combined washer and dryer . I got it because of limited space. Not, worth to buy it because of how many hours it takes for ONE load of laundry. It takes Almost 6 HOURS . With regular washer and dryer, I could it easily do 4 loads of laundry with that time . Because while I dry I could do another load of washing. Don’t waste your time and money on this one . I returned it after a week . The new washer that, I got it’s way better and the clothes looks actually clean and colorful VS this one that the clothes will come out dry , with wrinkles and without color because of the hours the clothes was been washed . And it’s 100 electric imagine 6 hours of electric bill for ONE LOAD of clothing .

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there. Thank you for sharing your experience with us regarding the LG 5.0 Cu. Ft. HE Smart All-in-One Electric Washer/Dryer WashCombo (Model: WM6998HBA). We understand that the long cycle times did not meet your expectations. We appreciate you providing us with this feedback about the unit's performance and the time it took to complete a single load.

      We understand your inquiry that the wash and dry cycles on an all-in-one unit can take longer compared to using separate appliances, as the unit must complete both processes consecutively. This model uses a ventless heat pump technology, which is designed to be highly energy efficient, though the drying process naturally takes more time than a traditional vented dryer.
      https://www.bestbuy.com/product/lg-5-0-cu-ft-he-smart-mega-capacity-all-in-one-electric-washer-dryer-washcombo-with-steam-and-ventless-inverter-heat-pump-black-steel/JJ8VPZQ98S
      For further assistance and to explore possible solutions for any specific concerns you may have, please contact us on [email protected]. We appreciate your patience. —Renzo LG

  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    EXCELLENT BUY!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Very convenient to use. Quite and efficient.

    I would recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 5 out of 5 stars

    Great space saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great because it takes up so little space. The only downside is the dry cycle takes a long time - usually about four hours if it's a full load - but I can live with that.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung All in One Washing Machine

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All in 1 washing machine. Simply put your clothes in and select on of a few cycles. Wash and dry cycle ensure you can leave your house and come back to dry clean clothes. Easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love. Love. Love!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this machine! I've had it about 3 months now and would never go back to a standard washer dryer set. It's just me so my loads are typically small but it handles my large (queen and king size) blankets just fine. 2 hours from start to finish and it automatically dispenses my softener and detergent. Occasionally i need to fluff and continue drying the bigger blankets but thats typical with most dryers I've used. Its in my storage shed for the time being but its awesome its a standard outlet-i didnt realize this when i purchased so that was exciting to find out. I was super hesitant but im so glad i went with this machine. Chefs kiss!

    I would recommend this to a friend
  • Pros mentioned:
    Energy efficiency

    Rated 5 out of 5 stars

    Washer dryer combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Saved electricity on drying, you have to be vigilant on a cleaning routine weekly for optimal results but worth it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    This appliance is a waste of your money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A year ago we bought the LG, AI washer and dryer combo. We spent 3k on this appliance. I also have best buy member protection plan. The sales associate told us this was the best Washer and dryer combo on the market. Little did we know the dryer is slower and does not completely dry the clothes. Within the first couple of months we started having technicians come to the house. They said nothing is wrong with it we cant replace it. Nothing is wrong with it? It takes 7 hours to wash and dry a load of sheets, 7 HOURS!!! Attached is an image of sheets that I had in the dryer for 6 hours and when we got home from work they still were not dry. I had to use a space heater to dry my sheets. Yes the appliance is not the fault of Best Buy. But they were absolutely no help. After we went to the store they said sorry nothing we can do, contact the manager. So I emailed another manager, He also said "your warranty is up, nothing we can do." how do you lie to your customers about how great something is, have 6 technicians come to your home because its not properly working and still refuse to do anything about it? The disregard shown for our experience and concerns is very frustrating. In an economy like this, it is insulting that they choose to support big manufacturers instead of supporting the customers’ satisfaction and trust, customers who keep their company in business.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Nicholas. Thank you for sharing your experience with your LG Wash Combo (WM6998HBA) model. We understand how important it is for your appliance to deliver efficient drying, especially with larger loads like sheets.

      For this model, one helpful step is to ensure the lint filter and condenser are cleaned regularly, as buildup can significantly slow drying performance. Also, selecting the TurboWash and TurboDry options can help reduce cycle times. Running smaller, evenly distributed loads instead of tightly packed sheets may also improve drying efficiency. For more help, visit https://www.youtube.com/watch?v=y6ZpcvjFcvo. If the drying issue continues even after following these steps, please send us an email at [email protected] with your product details and service history so we can assist further in reviewing options. ^Juvy LG

  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Excellent product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this combo recently, it's super sleek and quiet. So far work fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer dryer combo is amazing. Very easy to understand and use. Love that you load it with laundry and co.e back in 2 hours or a little bit more depending on type of koad to clean dry clothes. The app makes it easy to check on status of washer and sends you a message when laundry is done.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Lg all in one

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG all in one washer dryer combo , i would not recommend this machine at all . The smallest load takes five to 6 hours to dry and the smell is definitely rubbery and musty. I took out the extended warranty that was a complete waste of money , i live in a rural area I called LG 4 months ago and they told me they would replace the machine because there was no tech in my area , since then i have called no less than twice a week everytime they say they will escalate my case . That never happens either . Do not waste your money or time .That near 2000 dollar machine is the biggest disappointment ive had with LG products

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Connie. Thank you for reaching out about your LG Wash Combo (WM6998HBA) model. We understand the importance of having an all‑in‑one unit that dries efficiently and operates without unusual odors. A helpful step you can try is running the Tub Clean cycle with a washing machine cleaner, as this can help reduce musty or rubber‑like smells that may develop inside the drum or vent path. For long dry times, selecting the Dry Only cycle after the wash portion completes can sometimes improve results, especially for smaller loads. For more guidance, visit https://www.youtube.com/watch?v=y6ZpcvjFcvo. If you need further assistance, please feel free to send us an email at [email protected]. We're here to help. ^Juvy LG

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Best Deal Ever!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    100% real, big capacity, reduce your all your laundry on a single touch and one step!!!

    I would recommend this to a friend
  • Pros mentioned:
    Energy efficiency

    Rated 5 out of 5 stars

    Do All

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome. Load and go. Come back all done. Really does a great job and space saving is the key

    I would recommend this to a friend
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