Customers are satisfied with the product's ease of use, quiet operation, energy efficiency, and large capacity. The compact size and effective cleaning performance are also appreciated by users. However, some customers have expressed concerns about the extended drying times and lingering odors after completing a cycle.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 505 reviews
Cons mentioned:
Dry time
Rated 3 out of 5 stars
Clothes rarely come out dry
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Serious struggle to get the clothes to come out dry. Most times I have to run an extra dry only cycle. Wish I would have purchased the pedestal because getting clothes out is a pain without it. Can't put anything on top of it because of condensation and where the lint trap is. Not very happy.
No, I would not recommend this to a friend
Cons mentioned:
Dry time
Rated 5 out of 5 stars
Great space saver
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is great because it takes up so little space. The only downside is the dry cycle takes a long time - usually about four hours if it's a full load - but I can live with that.
I would recommend this to a friend
Cons mentioned:
Dry time
Rated 1 out of 5 stars
Don’t Buy- will Regret - 6 hours for 1 Load
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Do not recommend this combined washer and dryer . I got it because of limited space. Not, worth to buy it because of how many hours it takes for ONE load of laundry. It takes Almost 6 HOURS . With regular washer and dryer, I could it easily do 4 loads of laundry with that time . Because while I dry I could do another load of washing. Don’t waste your time and money on this one .
I returned it after a week . The new washer that,
I got it’s way better and the clothes looks actually clean and colorful VS this one that the clothes will come out dry , with wrinkles and without color because of the hours the clothes was been washed . And it’s 100 electric imagine 6 hours of electric bill for ONE LOAD of clothing .
No, I would not recommend this to a friend
Brand response from LG Digital Customer Care
Posted .
Hello there. Thank you for sharing your experience with us regarding the LG 5.0 Cu. Ft. HE Smart All-in-One Electric Washer/Dryer WashCombo (Model: WM6998HBA). We understand that the long cycle times did not meet your expectations. We appreciate you providing us with this feedback about the unit's performance and the time it took to complete a single load.
We understand your inquiry that the wash and dry cycles on an all-in-one unit can take longer compared to using separate appliances, as the unit must complete both processes consecutively. This model uses a ventless heat pump technology, which is designed to be highly energy efficient, though the drying process naturally takes more time than a traditional vented dryer. https://www.bestbuy.com/product/lg-5-0-cu-ft-he-smart-mega-capacity-all-in-one-electric-washer-dryer-washcombo-with-steam-and-ventless-inverter-heat-pump-black-steel/JJ8VPZQ98S For further assistance and to explore possible solutions for any specific concerns you may have, please contact us on [email protected]. We appreciate your patience. —Renzo
Pros mentioned:
Ease of use
Rated 4 out of 5 stars
New LG combined washer/dryer unit
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The installers were fabulous. The old units were very difficult to remove but they were able to get it done. I love the washer/dryer combined unit
I would recommend this to a friend
Pros mentioned:
Ease of use, Noise level
Rated 5 out of 5 stars
EXCELLENT BUY!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great washer. Very convenient to use. Quite and efficient.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Samsung All in One Washing Machine
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
All in 1 washing machine. Simply put your clothes in and select on of a few cycles. Wash and dry cycle ensure you can leave your house and come back to dry clean clothes. Easy to use.
I would recommend this to a friend
Pros mentioned:
Ease of use, Noise level
Rated 5 out of 5 stars
New Washer Dryer Combo
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
lI have had my combo unit for a few weeks and i absolutely love it. It’s very quiet and very user friendly. I'm beyond happy with my purchase.
I would recommend this to a friend
Pros mentioned:
Ease of use, Noise level
Rated 5 out of 5 stars
Great Combo
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great washer dryer combo! Easy to use, so many options and features. Its super quiet.
I would recommend this to a friend
Brand response from LG Digital Customer Care
Posted .
Hi there. We are so happy to hear that you are satisfied with your LG washer dryer combo! We strive to make our appliances easy to use and packed with helpful features, so it's great to know that you are enjoying the many options available. The quiet operation of the appliance is also a plus, providing you with a peaceful laundry experience. Thank you for choosing LG for your laundry needs. If you have any questions or need further assistance in the future, please don't hesitate to reach out. We are here to help! ^Cris.
Pros mentioned:
Energy efficiency
Rated 5 out of 5 stars
Washer dryer combo
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great product. Saved electricity on drying, you have to be vigilant on a cleaning routine weekly for optimal results but worth it.
I would recommend this to a friend
Pros mentioned:
Capacity
Rated 5 out of 5 stars
Best Deal Ever!!!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
100% real, big capacity, reduce your all your laundry on a single touch and one step!!!
I would recommend this to a friend
Rated 5 out of 5 stars
Love. Love. Love!
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I absolutely love this machine! I've had it about 3 months now and would never go back to a standard washer dryer set. It's just me so my loads are typically small but it handles my large (queen and king size) blankets just fine. 2 hours from start to finish and it automatically dispenses my softener and detergent. Occasionally i need to fluff and continue drying the bigger blankets but thats typical with most dryers I've used. Its in my storage shed for the time being but its awesome its a standard outlet-i didnt realize this when i purchased so that was exciting to find out. I was super hesitant but im so glad i went with this machine. Chefs kiss!
I would recommend this to a friend
Pros mentioned:
Energy efficiency
Rated 5 out of 5 stars
Do All
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Awesome. Load and go. Come back all done. Really does a great job and space saving is the key
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought 2 of these for my new construction home. They were delivered april 1, installed may 23. One stopped working June 7 and by June 10 LG confirmed that the compressor was dead and that it was not repairable as they are not currently stocking them for this model. Its now August 20 and LG will not replace the unit for a new one as they require 3 failed repair attempts for replacement and will not attempt a repair as it is not possible. I also have best buy total care coverafe on this and have been told by best buy that in order to have it replaced by then i will need to wait until April 2, 2026 when the LG warranty is done, an agent actually told me this is what he would do as it is the correct procedure to follow. BUYER BEWARE DEALING WITH LG AS WELL AS BEST BUY AS IN CASES LIKE THIS THE TOTAL CARE MEMBERSHIP DOES NOT DO ANYTHING.
No, I would not recommend this to a friend
Brand response from LG Digital Customer Care
Posted .
Hi, Michael. Thanks for sharing your feedback with us. We understand your experience with your LG Wash Combo (WM6998HBA) model the difficulties you've faced with a non-functional unit and the challenges with the service process. To help out, you might want to try a power reset on the washer. Just unplug it from the wall for about 5 minutes, then plug it back in. It’s a simple little trick that can sometimes sort out those internal issues.
Also, if you’re facing other common concerns, checking out our general usage instructions could really help with getting the best performance. You can find the full guide right here: youtube.com/playlist?list=PL3PHk-jaLdvrEZzohaKRHFlzolUB9wzb6. If you need more help, feel free to send us an email at [email protected]. We’re here for you to explore some possible solutions together. ^Juvy
Pros mentioned:
Noise level
Rated 4 out of 5 stars
Excellent product
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this combo recently, it's super sleek and quiet. So far work fantastic.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Amazing machine
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This washer dryer combo is amazing. Very easy to understand and use. Love that you load it with laundry and co.e back in 2 hours or a little bit more depending on type of koad to clean dry clothes. The app makes it easy to check on status of washer and sends you a message when laundry is done.
I would recommend this to a friend
Rated 1 out of 5 stars
Do Not Buy
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I hate to give bad reviews on things, but this product should never have been released. For starters, it is very high maintenance and touchy. One little bit of lint in one of the filters, and the dryer will not shut off, running indefinitely. The biggest problem, which of course only started after the 1 year warranty was up, is that it slowly leaks water during the dry cycle. I live in a condo and simply cannot have water consistently leaking on the floor. This product seems like a great innovation and I would love it to work, but it doesn't work, and I strongly advise against anyone buying it.
No, I would not recommend this to a friend
Brand response from LG Digital Customer Care
Posted .
Hello there, DavidC. Thank you for sharing your experience with us regarding your LG 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo with Steam and Ventless Inverter Heat Pump - Black Steel. We understand that this unit didn't meet your expectations, particularly with the maintenance requirements and the water leak during the dry cycle. Your feedback is important to us, and we appreciate you bringing these specific issues to our attention.
We understand your inquiry about the unit's high maintenance needs, where lint can affect the drying cycle, and the water leak you are experiencing. We are committed to the quality and proper function of our innovative products. https://www.bestbuy.com/product/lg-5-0-cu-ft-he-smart-mega-capacity-all-in-one-electric-washer-dryer-washcombo-with-steam-and-ventless-inverter-heat-pump-black-steel/JJ8VPZQ98S For further assistance and any specific concerns you may have, please contact us on [email protected]. We appreciate your patience.
—Renzo
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
All in one
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It is one of the best purchases I have ever made. It is also very easy to use and I can control it from the app. I liked it and I recommend it.
This reviewer received promo considerations or sweepstakes entry for writing a review.
After we started using it in Feb 2024, up tp today (date of this review which is Nov 22, 2024), here are our observations
Cons:
1) drying takes at least 3 hours, even if it is just for a small load;
2) our monthly electricity bill is a lot higher now compared to our bills using old washer and dryer;
3) it often encounters an "error" leading to not finishing a cycle;
4) it is broken now and could not be used (just after few months of using it). It says there is something with the drainage although there is actually nothing wrong with its drainage after i checked several times.
Pros:
1) space saver.
No, I would not recommend this to a friend
Brand response from LG Digital Customer Care
Posted .
Hi, Rwyn. Thank you for sharing your detailed experience with us regarding your LG Wash Combo (WM6998HBA) model. We understand your concern about dealing with multiple issues in such a short time, especially with drying performance, energy usage, and the error you're encountering. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. For the drying time, we recommend checking if the load size is too large or too small, as this can sometimes affect drying efficiency. Additionally, ensure that the vents and filters are clear, as blockages can also impact performance. For more information, visit https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying--1337696273691. Regarding the error and drainage issue, even though you’ve checked the drainage, sometimes a sensor malfunction can cause the system to misread it. We suggest performing a reset or checking the drain pump for any possible obstructions that might be affecting the cycle.
Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you with troubleshooting and explore any warranty or repair options to get your unit back up and running.
We appreciate your patience and are here to help. ^Juvy
Rated 5 out of 5 stars
VERY HAPPY WITH MY WASHER/DRYER
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Fortunately, I bought it at the Best Buy outlet at a good price and even though it has a dent, it works wonderfully. It is incredible how confident I am to make my purchases of these items at my favorite BEST BUY store!
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
All in one washer dryer
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is the second all in one I have purchased for my rentals.
Amazing item. My renters are loving the ease of use.
I will be buying more of these in the future.
Thank you