Customer Ratings & Reviews
- Model:
- SL10YG
- SKU:
- 6333919
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are enthusiastic about the sound quality of the 5.1.2-Channel 570W Soundbar System with Wireless Subwoofer and Dolby Atmos with Google Assistant, with many saying it blew them away. They also appreciate the easy setup process, making it a great choice for beginners. However, some customers have expressed concerns about the size of the soundbar, saying it is long, wide, and heavy. Additionally, a few customers have mentioned issues with the subwoofer and the volume not being as loud as expected for the price.
This summary was generated by AI based on customer reviews.
Total Disappointment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I actually purchased the SK 10Y, the prior version of this product, but is essentially identical. I have had ongoing problems with huge volume spikes, so loud it could wake the dead, when the unit receives a non-Dolby surround signal from my cable box, primarily on commercials, but also with some non-surround streamed programs on Netflix. I tried every different connection and configuration, and at one point even replaced my cable box, but to no avail. After initial resistance, LG agreed to have it sent for warranty service, and after all this effort, nothing has changed. I went even further in my investigation, and for comparison I purchased an inexpensive Vizio 5.1 system from Walmart, and lo and behold, it works perfectly, no volume spikes. So the problem is clearly with the unit, but LG has been less than helpful in this entire affair, after investing almost $1000 in this product. I have a lot of LG products in my house, but this experience will make this the last LG purchase.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that we are having trouble getting to the root cause of your sound spike issue, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
Excellent !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just got it and so far impressed witht the depth and clarity!
I would recommend this to a friendTo early to tell
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not able t take advantage of what it can do as very little instructions n how to use it when installed.
I would recommend this to a friendToo expensive for the issues im having
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar sounds great when its working! But it doesnt work most of the time. First, there was an issue with a really high pitched sound coming from the bar that would bust your ear drums. Sent it in for service which took 2 months. It comes back, all is well for about about 3 months. Now I cant mute the bar and it shuts off randomly every 10 mins. Not to mention the subwoofer constantly disconnects and its not even that far from the bar. I call LG to address the issue and its now outside of warranty by 2 months and they wont do anything about it until i pay $150 plus shipping. So apparently, they are in the business of selling $900 sound bars that wont even last a year. Do yourself a favor and just get a Sonos system like I should have a year ago. This product is trash!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Didn't work right out of box!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was searching for a good quality soundbar. After following the directions, the unit connected to wifi. The hdmi didnt work and from that point on, unit just did nothing. It was a good paperweight but thats about it. Called LG and they couldnt help but suggested returning the heavy unit to store. Sad...sad....sad
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Oh no! That's not good, Jeff. We are sorry to see you are having trouble using your new soundbar. We would be happy to see what's going on. Please contact LG Customer Support so that we can better investigate your issues and assist you towards a resolution. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat or Email: www.lg.com/us/support/chat-and-email-information
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP