Customer Ratings & Reviews

I bought this machine because I want to be able to clean bulky items like comforters and even my Frenchie’s dog bed. I’ve has good results so far .

We have a number of LG appliances and they all have performed well when new. Our hopes that this washer will last longer than the last LG washer. This washer is bigger and has a few more features, the electronics are easy to master, and it does its job of washing clothes.

Another great product by LG. Absolutely love this washer. It’s large, super quite, 10 year warranty on motor, and many varies cycles which come in handy too.

The washer does a fairly good job, it is large and is easily accessible. I don't think it cleans as well as I expected for the price. In order to get stains out, I still need to use a prewash and run it through a couple times. It needs to stay open to dry out per the warning to avoid mold. The app does not work after a couple weeks. It notifies me of wash completion but the remote start does not work.

Great washer...several years and no issues. Get messages when laundry is complete. Can delay start with phone.

This washer is amazing! The large capacity is great because I have three kids. It is fast, quiet, and gets the clothes very clean.

Works well and runs quietly. Some quirks take getting used to. Can't wash a single small bath rug because it won't spin. Senses imbalance and will not spin. Had to wring it out and hang it up to dry. Should be some kind of override for such situations.

Installation was easy. Machine is wider than normal machine. Had to take door off to get in. Machine is quiet, gets clothes cleaner than regular agitator machine.

Wife loves her new W&D combo. Great performance, quiet, very efficient and it shows in our decreased water bills.

This washer is really quite next to 8year old kenmore it replaced. The size allowed a reduction in similar loads and its almost twice as fast on some settings. Best feature is drain plug is easily assessable Negatives - it's larger than 29 inches by a fraction. Did not fit in door that 29 in dryer did until removed door. Top hatch for adding detergents opens too easily. Brushing up against unit will change controls. There is no holder for liquid detergent holder if you remove to add powder. Kids already misplaced. Have not tried a king or queen comforter yet but the unit should handle no problem - better than 4star almost a five - no holder after removing liguid dispenser a big minus however Happy so far.

Bought washer two years ago, March 2021, and it is already broken. Keep getting 0E alarms. Have done all the trouble shooting recommended by company. Still cant fix. Having to manually empty basin with each load by using the the front drain hose.

We love our decision to purchase this washer. Extra large capacity, flexible wash settings and an efficient appliance. Very happy with our purchase decision.

I replaced my 15 year old Kenmore Elite which was great but the features on this washing machine are great and its very efficient!

Perfectly balanced, looks great, and washes well. This is the top rated washer/dryer combo on CR for a reason!

Very happy so far. Huge capacity was a big selling point for me. Only criticism Is how easy it is to bump into controls when reaching over the machine. However setting the child lock feature will keep the machine from resetting when you bump into it.

Best machine I have purchased. Easy to use and gets everything clean no matter how full its filled.

Super large capacity, washes well. Very quiet spin cycle. Very impressed.

***Pros*** LG Touch Screen UI is responsive and sings on cycle completions Lots of different wash modes along with custom washers via WIFI Software ***Cons*** Multiple Bad LG Washer Units = 1st Bad Drum/Vibrations/Knocking , 2nd Bad Drum/Knocking/Squeaking Noise (currently awaiting 3rd Replacement) ***Cons Other*** Best Buy Delivery Department system - Stuck on "In Transit" so I am unable to receive replacement. Best Buy Delivery/Install Techs - No customer service, very pushy/busy and will cut corners on testing installation. Delivery Depot Support Line - Long Hold Times and DO NOT HIT OPTION 1 to opt out to voicemail. The voicemail box is full and unmonitored. *****Events That Took Place***** Very rarely I write reviews however felt this one is needed as I have had nothing but one horrible experience after another with this LG Washing machine. To give some background, I always had a top loading washer and a first time customer for LG products. However after reading reviews I decided to take a change and purchase an LG washer and switch to a front loading washing machine. Little did I know it would be such a horrific journey that is still ongoing today. I purchased the LG washing machine and installation package with Best Buy. Upon arrival the company Best Buy partners with installed the machines however was "in a hurry" not willing to wait for the full test to complete. I went off of what the install guys said they did for testing and ran Spin / Rinse on empty then they took off. Little did I know the installation guide says to test the washing machine with at least 6 pounds of clothes on Spin / Rinse to verify leveled and Drum is in working order. So I place a load of clothes only to find a loud knocking noise / vibrations during the washing cycle. As it got to the end of the cycle "Spin / Rinse" phase it was unbearable and I would have to stop the wash, readjust my clothes and restart multiple times until it finished. Called Best Buy and they sent a guy out to "level" it even though I said the noise was internal and I have verified leveling with the leveler I had. Well the technician came out who found it was leveled but the internal drum was bad. Its a brand new washer and it had a bad drum! So I had to recall best buy to replace it. Second LG washing machine arrives , this time the new one appears beat up with markings and a small dent on the side. The delivery install team said they can clean it up once its installed. So they took out the 1st LG washing machine and installed this one. I asked them about checking the leveling of the machine and they said its not needed. Well they stared the test empty again on the Spin / Rinse and I told them the installation book says to test with 6 pounds of clothes on Spin / Rinse. They did not wish to do that so during our discussion over needing to do that the LG washing machine started making horrible squeaking noises. The best way I could compare the noise would be a bad belt on a car when the engine is running. So this 2nd LG Washer empty was making horrible noises during whole cycle. I didn't even have to test with the 6 pounds of clothes this time around. The delivery/install guys were there and said I would need to call Best Buy again for another replacement to be shipped so I called that same day (Saturday). They quickly scheduled for a 3rd LG Washing machine replacement Wednesday. All day I waited Wednesday for a call / delivery of my unit yet nothing. I called that evening only to find out that the Best Buy's Delivery system had my old deliver from Saturday in "In Transit" status so the new delivery never took. They Best Buy Rep said that the Delivery department is a separate department and I would need to be transferred. After 40 minutes on hold with no word of my placement in call queue or no agent coming back onto the line saying that group has long hold times I hang up. I call back to inform the next Best Buy agent of everything that I just found out along with the hold time. The agent then informed me that normal hold times for Delivery Department is about 40 minutes and they are the only ones that can correct the error in the system. So I get transferred over there again and this time ended up waiting over 60 minutes on hold. This time around there was a hold message that I can hit "Option 1" to leave a voicemail and someone would call me back. DO NOT HIT OPTION 1 !!! I found out it goes to a voice mail box that is completely full/unmonitored and disconnects the call. So I call back again, on my 3rd call back I have been escalated to a case manager. I let her know of everything along with the delivery system still showing "in transit". She said she would take ownership of this issue and call me back once system is fixed and delivery is set. Well its now been a week and no word from anyone at best buy. I guess their delivery system still has me in "in transit" status as I sit here with a broken LG Washing Machine. At this point I do not know if its the LG Product , the Delivery / Install Team or both that if causing faulty units. This has been one of the worst experiencing I ever had as I have always bought large ticket items from best buy in the past.

The best washing machine, washes cloths very well and easy to use.

2 months out and I am still in love with the washer! Quiet and does the job efficiently. Love all the extra bells and whistles. Would purchase again!