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Customer Ratings & Reviews

Your price for this item is $849.99
The comparable value price is $1,349.99

Customer reviews

Rating 4.6 out of 5 stars with 635 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers praise the 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload for its excellent cleaning performance, quiet operation, and large capacity. The ease of use and attractive appearance are also frequently cited as positive aspects. While some users noted limitations with the spin cycle, the overall feedback highlights a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 635 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it !

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a work of beauty, such a beautiful washed. Not only is it beautiful but it also works better than my expectations. It is so easy to use that it makes washing fun!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this set a month ago and I am extremely happy. They work well and are esthetically pleasing to the eye.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is amazing. Easy to use and you can also download the LG ThinQ app to keep track of time on your washing time.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer. High capacity with possibility of downloadable cycles. No excess water left on clothes or in drum after cycles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A match made in heaven with this LG set

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not pass up a good deal when I see one. Something sleek looking, competitive pricing, I was not looking for any particular features other than good and affordable and this pair of LG fulfilled it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG - 5.5 Cu. Ft. High Efficiency Smart Top Load

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer. You can fit pretty much anything in it. We have the washable area rugs and it fits in there no problem. We also have a pool so I am always washing several beach towels and now I can do them all at one time. Saves me so much time.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new washer and dryer set works so great! No regrets

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Major Appliance; LG washer dryer set

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for washer dryer set. With many options in the market, I decided on Best Buy. The store rep very helpful, between various manufacturers, we selected LG. We can say AMAZING. So far machines working flawlessly. Quote, efficient, and the value best. Hence, Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great value for purchase price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is quick and efficient. Machine is able to send notification when cycle is complete, which is nice. Panel is easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would buy again

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new washer! It’s quiet and cleans the clothes well. It’s also large enough for lots of bedding.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is a great size. I do recommend the washer. Easy to use. It washes the clothes no matter the size of the loads.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No follow up.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t get me wrong the washer is great, but let me say this. I had a screw come loose some where i heard it fall inside the back of the washer. There is a crack where the door and washer meet at the top and now the door is extremely loose and it slams shut now instead of closing gently. I am the only person using this washing machine. I have reached out to best buy, they connected with lg because i am still in warranty with them. Lg has given me the run around i have called twice, no follow up or nothing. I am very upset, i paid too much money and i haven’t had it a whole year yet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer Titles Hard To See

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing to improve is to have all items in brighter white as they are hard to see, especially the Power and Start.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm enjoying using my new washer. It is large and is spacious, does comforters and bedspreads easily. No more going to the laundromat to do big loads and is easy on fabrics. I would recommend this product and also enjoy using the LG thinQ app on my iPhone, it lists all LG products in my home, and I can use it remotely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good purchase, I recommend it. You won't have any excuses. At Best Buy, you'll find what you're looking for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You NEED this washer!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best washer ever! From ordering, to delivery, to installation everything was a breeze. The customer service was exceptional and I am obsessed with this washer! I've been using this washer for several months before I left my review!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! Has never failed me. excited to see it for years to come.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A top loader that still works!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washing machine without an agitator in the center. Huge capacity with many high-tech features and option. Would definitely buy again.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No good.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is high tech but top load door is very poor quality. The hinge broke within 3 months of having the unit. Both LG and Best Buy refused to fix even though I have both total protection plan and warranty from LG. Both companies pointing fingers w no accountability. I would NOT recommend this washer, LG or Best Buy appliances.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Ramon. Thank you for sharing your experience with us. We understand your concern about the LG Washer (WT8400CW) model, not meeting your expectations due to the hinge issue. We strive to provide durable, reliable, high-quality products and exceptional services to ensure a smooth experience. Your feedback is important, and we'd like to assist you further.

      For the hinge issue, please check if there is any visible obstruction or misalignment causing it to break. Sometimes, a minor adjustment can help. For further assistance, please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. ^Juvy LG

  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best washer that I’ve ever had! It takes my king size bed comforter

    I would recommend this to a friend
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