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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 734 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers often highlight the quiet operation, overall performance, and large capacity of the 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload. Many appreciate its ease of use and stylish design. However, some customers have noted concerns regarding the detergent dispenser not draining completely, a lack of desired cycle options, and issues with unusual odors. A few customers reported problems with temperature and spin settings.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 734 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A match made in heaven with this LG set

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not pass up a good deal when I see one. Something sleek looking, competitive pricing, I was not looking for any particular features other than good and affordable and this pair of LG fulfilled it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely amazingly wonderful laundry

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's my christmas wish and we bought it right away. I have been using it and it is amazingly faboulous how smart and convenient it is doing laundry using LG. Best buy has the best perks ever.never going back to others.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    LG Matt Black Smart Washer model WT8400

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer fits our needs. It is high capacity with many nice features including WiFi connectivity that allows you to control and monitor washing progress remotely using the ThinQ app that also controls and monitors the matching dryer and our LG Refrigerator. The Matt Black finish on both Washer and Dryer are very nice looking in our laundry room

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Gorgeous Set & A Dream Washer & Dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing washer, it’s so easy to use and nice large capacity.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Lg washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is a great size. I do recommend the washer. Easy to use. It washes the clothes no matter the size of the loads.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    You NEED this washer!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best washer ever! From ordering, to delivery, to installation everything was a breeze. The customer service was exceptional and I am obsessed with this washer! I've been using this washer for several months before I left my review!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Washing Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I’d rather write a review in a year when the machine has actually been through some use. But I will never go back to a front load washer, this things washes huge loads adequately

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Quiet washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good washer, it has been 2 months since purchase and i am happy so far.. very quiet washer compare to my previously own washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer 5.5

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m happy with the washer I’ve ever struggled trying to reach items at the bottom of the tub, get ready for a more comfortable, ergonomic experience. Our EasyUnload angled front design puts all 5.5 cu. ft. of capacity within easy reach—and no sock left behind. A simple dial control plus convenient touch panel and built-in intelligence make it easy to customize your wash or let AI Wash do it for you. All with a sleek, modern design that elevates any laundry space.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it !

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a work of beauty, such a beautiful washed. Not only is it beautiful but it also works better than my expectations. It is so easy to use that it makes washing fun!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great cleaning machine

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the inside of the washer. It’s a lot of room and I can wash my blankets. The clothes come out extremely clean. I love the separation of detergent from bleach and fabric softener.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! Has never failed me. excited to see it for years to come.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is amazing. Easy to use and you can also download the LG ThinQ app to keep track of time on your washing time.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer. High capacity with possibility of downloadable cycles. No excess water left on clothes or in drum after cycles.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    best washing machine 2024

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does its job very well, great washing machine. does not spoil clothes, clothes are almost dry after washing, not noisy, almost inaudible, stylish, price quality 10 out of 10

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    LG Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new washer. Far better than our old, front load washer. Much higher capacity and very quiet!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No follow up.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t get me wrong the washer is great, but let me say this. I had a screw come loose some where i heard it fall inside the back of the washer. There is a crack where the door and washer meet at the top and now the door is extremely loose and it slams shut now instead of closing gently. I am the only person using this washing machine. I have reached out to best buy, they connected with lg because i am still in warranty with them. Lg has given me the run around i have called twice, no follow up or nothing. I am very upset, i paid too much money and i haven’t had it a whole year yet.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, BrittBritt. Thank you for sharing your experience with us. We understand your inquiry regarding the loose screw and the lid functionality on your LG 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload. We understand that the unit didn’t meet your expectations and that you are seeking a resolution regarding your warranty claim. To ensure the lid remains secure, we recommend double-checking that the leveling feet of the washer are even, as an unlevel unit can sometimes affect door alignment.
      https://www.bestbuy.com/product/lg-5-5-cu-ft-high-efficiency-smart-top-load-washer-with-easyunload-alpine-white/JJ8VPZQZQ6
      For further assistance and any specific concerns you may have, please contact us on [email protected]. We appreciate your patience. —Renzo LG

  • Rated 5 out of 5 stars

    LG - 5.5 Cu. Ft. High Efficiency Smart Top Load

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer. You can fit pretty much anything in it. We have the washable area rugs and it fits in there no problem. We also have a pool so I am always washing several beach towels and now I can do them all at one time. Saves me so much time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new washer and dryer set works so great! No regrets

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A++

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice washing machine, easy to use. Highly recommended

    I would recommend this to a friend
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