Customer Ratings & Reviews

Washer is high tech but top load door is very poor quality. The hinge broke within 3 months of having the unit. Both LG and Best Buy refused to fix even though I have both total protection plan and warranty from LG. Both companies pointing fingers w no accountability. I would NOT recommend this washer, LG or Best Buy appliances.

The best washer that I’ve ever had! It takes my king size bed comforter

Deeply disappointed with the machine design. The washing is adequate as some clothes still come out not dirty but not really clean either. The biggest problem is they mounted a huge, heavy lid on plastic hinges. Normal use after a year cracked one of the plastic hinges and now the lid doesn’t close without having to lift the lid up. It’s a design flaw that can’t be fixed. It could be replaced but if it’s with another plastic hinge then it’s just going to break in a year again. Looking online I saw multiple reviews stating the same thing. Also, the complicated cycles doesn’t allow for a simple “gentle cycle” option. You have to chose another cycle then manually change the spin, temp, time settings.

Over all, it's awesome....A little complicated but the app really helped

The washer worked well for 11 months and does a decent job at what it is designed to do. After a load of light clothes, I noticed the top lid was loose and after looking around, saw that the door hinge had cracked. There has been no physical damage to the product, except for a very cheap appear plastic hinge that connect the lid to the frame. LG support claims this is a physical user issue and will not fix the now worthless washer. I regret buying this washer and after owning LG washer/dryer combos for roughly 20 will likely never buy another after this experience. Be weary and do your research first. After looking online, it seems that my experience is not an isolated incident.

Doesn't clean. Leaves a water line on the clothes. Deodorant marks still on clothes. Never had this problem with my previous washer that had an agitator. I've tried using more water button. I've tried washing half a load which defeats the saving water aspect but stop doesn't come out clean. Horrible.

Works great!!! It’s still week one, but it’s great!

I bought this washer to replace a 2017 Samsung model. I chose this LG primarily because I wanted the largest capacity top-loader I could find. I’ve had it for a couple of week now and so far I’m very happy with my choice! PROS: • Huge load capacity; easily fits my king size duvet. Yet the overall machine has exactly the same footprint as my old 4.5 cu. ft. washer so it does not take up more space. • I love the deep fill option and use it when I’m washing bedding, pet beds, and other bulky items. • Easy to operate — the washing cycle options can be selected with the knob, and “add-ons” to your cycle are selected with buttons on the right. • It has more temperature, soil-level, and spin options than any of the washing machines I owned before this one. • The cycles don’t take as long as they did with previous washers, but my clothes are just as clean; if not more so. • The app is a nice feature — I like getting notifications when my laundry is done. There is also an option to download more cycle options, but I haven’t used any of those yet. • Clothes always come out clean. • It’s quiet. • It’s a nice looking washing machine. • Fingerprints are easily wiped away from the surface with a dry microfiber cloth. • I like being able to choose my own song that plays when the load is finished (available through the app). CONS: • There’s no “soak” option, which is honestly my biggest gripe. I wish LG would add this as a downloadable option at least. I can live without it I guess, but I do really miss having it. • When the washing cycle ends, I have to power off the machine before I can open the lid. I would prefer that the washer powered itself off automatically after the cycle so I didn’t have to do that extra step before opening the lid. (I tried to get around this with remote start + smart routine, but the remote start has to be reactivated manually at the washer every time the machine is powered on again, and it can’t be activated until after it’s been loaded because the lid locks once remote start is on. So it’s actually more work to accomplish this with a smart routine.) With the cons, my actual rating for this machine is 4.5 stars, but half star ratings aren’t an option here. Despite my few cons, I’m very pleased with this washing machine and would recommend it. The pros far outweigh any of my complaints, and huge capacity really is a quality of life improvement for me.

This LG washer cleans well, but it’s too rough on clothes. Even on gentle cycles, my clothes come out stretched or damaged. Really disappointed with that so I returned product.

I was sadly disappointed in this model. I have previously used an LG that lasted 12 + yrs. So I was excited to return to this brand. Unfortunately I did not review the reviews before purchasing. This model seems to have a problem with tearing up and stretching material. From jackets to bed sheets. I attempted to try different settings but it still had the same issues. I instead returned this and paid the difference for a LG front loader. The customer service and delivery men were so professional and it went smoothly.

The LG washer works great. It’s very easy to use. Large capacity fits the king size comforter. I’m not a big fan of the black lit, it can be hard to see the controls but my laundry room is not well lit. The machine is pretty quiet and cleans the clothes really well, even delicate clothing.

I absolutely love this washer! From the first load, I noticed how efficient and quiet it is compared to my old machine. Clothes come out fresh, clean, and almost dry thanks to the powerful spin cycle, which saves me so much time in the dryer. It’s very user-friendly, with simple settings that make it easy to switch between quick washes, deep cleans, and delicate cycles. The design is sleek, and it even fits perfectly in my laundry space. Honestly, doing laundry feels less like a chore now. Highly recommend this washer to anyone looking for quality and reliability!

Probably the best washer have ever had, larg capacity super quiet good looking, easy to reach in .

I love this washing machine! I had to figure out that if I needed an extra spin on some fabrics to hold the words “spin” down for three seconds. otherwise, this machine has been super easy and intuitive. Clothes come out clean and handles an insane capacity and it’s super quiet. The installers recommend filling it about half full and m doing blankets on the deep fill setting. The amount of clothes that I can clean when it’s half full.m is perfect, Too many more and I wouldn’t be able to fit them in the dryer. We had our previous washer for 10 years and I hated it from the week after I bought it. It was a front loader. I’m so excited to be back to a top load machine!

Love the new color of the washer. The clothes come out clean and fresh. The capacity of the wash tub is so large it’s easy to wash a comforter or a large load and still feel like it’s nice and clean

This washer is incredibly efficient, using just the right amount of water while still getting my clothes spotless. It runs quietly, which is a huge plus for me since my laundry room is near the living area. The multiple cycle options are perfect for different fabrics, and the spin cycle does a great job of removing excess water, cutting down on drying time. I also love the sleek design—it looks great in my laundry room! Overall, if you’re looking for a reliable, high-performance washer that’s easy to use, I highly recommend this one. It has made laundry day so much easier!

Love this washer! Large and luxurious looking, as opposed to the old style white washers. It has an enormous capacity. Can wash a king-size comforter with no problem. No agitation thing in the middle, so filling up the tank is different than an old-style washer. The digital menu takes a little bit of thinking, but it is user-friendly and not hard to figure out. Has wifi ability and will tell you when the wash cycle is done!

Great choice, good design, easy to install, it is less noisy and works much faster.

I love this washer and I bought the matching dryer. The only thing I miss about my old one is a few of the settings like small loads. I do know I can download some more settings but then the family would not know how to access since the app is on my phone only. It is large enough for my king sized comforters and the new design makes it so I don't have to stand on a stool to reach the bottom.

I bought the set. PROS *Easy installation *Fit well into my small laundry closet *Full size machines; can fit queen size comforter, probably a king *LOVE that they sync (you need to set), so the dryer auto sets to what the washer just ran *LOVE that you can set additional dryer time from app *Can check time left and other details from the app *Lots of personalized settings, they sing me a little song when done *Beautiful and work very well CONS *Best buy vent hose was junk; don’t buy it! *LG tech support via chat runs multiple chats (rep admitted 3 when he posted in wrong chat window) *When you DO contact tech support, all they do is search the manual, so it’s faster to download the electronic version and do a word search yourself. If it’s not in there, they don’t know. Example: You can control the machine remotely, BUT if you do you can only control it remotely from the app, so they don’t have the instruction to activate that in the manual. *No extra hot cycle; turned up my water heater instead *Some cycles have water temps you can’t change. OTHER NOTES *I use the hot cycle A LOT, and noticed there was condensation building up under the washer. It’s a small laundry closet w/no ventilation. Problem solved by putting machines on risers and running a portable fan when washing w/hot cycle.