Customer Ratings & Reviews

The base of this unit is made of plastic. This plastic broke during delivery. Because Best Buy is responsible for warranty claims made within 48 hours of delivery, the unit's broken base was repaired by Best Buy in about 10 days. Just as soon as the base was repaired, the drain hose seam failed. At least when that happened the Geek Squad was still on site to witness it and put it on the same repair order for resolution later in the day. For a washing machine that retails for over a thousand dollars new as of this writing, $1,099 to be more precise, this should not be happening. My Maytag washer lasted 13 years, do you have the feeling that this will last 13 years given this review of my initial impressions of having this repaired twice in the first two weeks of ownership? Not likely. So, while it does wash clothes effectively, for now, I can say "wonderful". To the other not so ancillary considerations described previously, I can say "not so wonderful". Features I like on this washer are the dispenser, where you preload the soap and it auto-dispenses according to its needs that AI senses during prewash....and I do like that it connects to the LG app because then it allows for me to know when the laundry is done and when it needs removal. Those are features that I never had before and thought were tertiary considerations but I don't think I'd want another washer without those features now that I have them. Also, LG extended my warranty a year, for free, by registering on the app....which is very nice. I'm sure I'll need that warranty before it expires given my current experiences with the machine.

Elegant design & plenty of features. Capacity meets expectations & wash cycles are varied. Large capacity to store detergent & fabric softener for many loads.

Great washer, does an excellent job cleaning. It is very quiet and barely even vibrates in spin cycle. It has never once got off balance. The smart features are really nice and help save time. Also reccomend the paired dryer because they sync up and choose the correct setting. Very convenient. Highly reccomend.

Very good for heavy load like comforter, Blanket etc. Easy to operate.

So far the washer has performed remarkably well. It is much quieter than the older LG model that it replaced. It also washes batches of laundry in less time which is a welcome improvement. Best of all, our clothes smell much fresher now.

Large capacity, easy to use and ultra quiet operation.

Huge capacity! Controls are easy to use. The soap dispenser only needs to be filled when it gets low. We get maybe 10 or 12 loads before we need to refill.

After using the washer/dryer set for about 2 months, we really like all the features offered. We like the ease of use and making the selections on the fabrics we're washing and drying. We love the sleek look, the roominess in the machines and the smaller footprints. We do think that it's hard to find the on/off button because of the dark panel but it's not a big deal. Really love the steam function that took out about 80% of the wrinkles in a dress I wanted to wear (recommend letting it run the full 10 minutes of steam, because I took it out after 5 minutes and it was damp). I didn't think I would ever purchase LG, but so far it's been a really nice doing laundry. One thing is my elderly mother is petite and has a little difficulty reaching down to the bottom of the machine to get some of her laundry, but we have one of those senior aids that helps her reach down.

Our dryer went out and ee decided to replace the set. Our old washer was a Samsung front loader. No matter the detergent or how often I cleaned it our clothes had an odor. After a week of no dryer, there was a ton to catch up on, toddler mom. One losd in this thing was like doing three in my old washer! I finally was able to wash my plush king comforter at home instead of the laundromat! Best of all no smell! No residual smells of bleach, scent boosters, or musty clothes in the drum. Plus its super quiet when it runs, and doesn't shake the entire house! For reference we have multiple dogs and a toddler, and theres no dog hair left on anything either.

Top loader is the only way to go. High capacity and high efficiency. It has multiple setting allowing you to do bedding which was a high capacity. In my old washer I had to do two loads. Now I can do all the bedding in one load

So far so good. I have not had much oppurtunty to use as it is for my beach house. The couple of times I have used it I really like it. It really is quiet and efficient.

Can pretty much wash all bedding. Love having nothing in the middle and being able to connect to the app. It’s quite and looks great

The capacity and washing options are great. The washer looks great and is easy to use. I have washed some large rugs and normal loads and the washer works great.

Love the is combo of washer and dryer. They are like no other washer and dryer I have ever used. In addition to to the advanced technology that makes doing laundry so much more stress free but it via the LG app you can control the cycles and receive tips on to care for your investment.

Nice big drum, can do bigger loads. Easy to set up and App works great.

Super quiet operation. Large capacity for families. I was able to wash beach towels and bath towels with easy. There are lots of options to tune in what you are washing. The auto dispenser great too! You just fill it and the machine does the rest.

This washer is terrific. Cleans clothes great, easy controls and all the cycles you need. Wifi connectivity works great, lets you know when wash is done. Delivery was on time and flawless, the people were neat and did a great job.

After several weeks of using this washer, I love it! The capacity is awesome and I love not having an agitator. It is a bit louder than my previous front load washer but the benefits outweigh that.

This is the best washer I have ever owned. And I got the dryer to match it. It’s amazing quality and my clothes come out smelling so clean and fresh. It’s even big enough to fit our king size bed comforter in! I am so happy with this purchase!

Love this washer. You can fill the detergent and forget about it as it automatically dispenses. Ive never had a problem with cleaning or leaving residue like some samsung washers. Paired with the same dryer they automatically connect so you dont have to choose which type of load your drying as it adjusts automatically.