Customer Ratings & Reviews

We have for a month love it very much we recommend this Lg product

Thanks to Best Buy I got the best washer and dryer for me.

My first time ever writing a review for an appliance. I’ve had this machine less than a week and it already doesn’t work. I’m not sure if this will allow video uploads, but I have numerous showing how many times it’s failed in under a week. Best Buy.. LG.. I have proof. The machine will not complete a full cycle. Multiple times during the cycle it will stop its self and unlock the lid. Then it will tell you that the cycle cannot be completed because the lid is not locked. Ok. So each time you have to press the start button again. It’ll try to resume then a few more minutes later and… it stops itself and unlocks the lid and requires the start button to be pressed again. Most of the times even with doing this it will not finish a full cycle, BUT even when it does complete a full cycle there is about 3 inches of water remaining. It never drains the water out. I’ve been having to wring out the water from my items my hand. Let me tell you.. that’s super fun to do with blankets. (Eye roll). Anything I try to wash comes out soaked like I just pulled it up out of a swimming pool. What an absolute nightmare. PLEASE take this product back and refund ALL of my money.

Works well, looks good. Maybe a few too many options

Washer delivered broken without original packaging. There was no description in the product saying it is open box or damaged product. Anyway It seems to be working and we didnt want the hassle of returning and reinstalling it. So we just decided to use it. One star goes to Best buy not to LG.

If i could rate zero stars i would! Purchased this washer online; It was delivered today absolutely disgusting on the inside of the drum. Best buy apparently attempted to pass off a used washer as new. There was grime all over the drum and caked on detergent! To make matter worse, customer service was unhelpful to say the least.

Terrible, We do not recommend. It has damaged several linens. The technician says we need to have at least 4 service calls for best buy to consider a return. So far it has damaged at least 8 linens we use for our small business.

I’ve been using this washer for a few years now and I’m genuinely impressed. It handles large loads effortlessly, runs super quiet, and my clothes come out cleaner and fresher than ever. The sleek design is a bonus, and the controls are very user-friendly. Definitely one of the best appliances I’ve purchased in a long time!

Going on two years, this is a great machine. We had a front loader from another brand that didn't make it past two years without constant problems, never again. I was skeptical about a top loader, but the reviews I read about this one made me give it a chance. It's loaded with features including downloadable cycles you can add using the app on your phone. It will even lets you know when the machine is done. It's got a huge capacity and does a great job.

I bought this washing machine based on advice from Best Buy and after returning my GE Profile which was a beautiful sapphire blue but damaged all my clothes and didn't clean, And was pretty loud. But this one is very quiet and clean clothes pretty good although it doesn't take out all the stains that my old washing machine did, unfortunately they don't make that model anymore, but overall I have been pretty happy with this purchase, I've had it for almost a month now and no issues, simply to use and good choice of setting selections. I haven't quite figured out how to start it with the additional setting Cycles in the app, but that does let me know when it's done so that's nice. It's also pretty deep however when I washed too small blankets I noticed that it started shaking a little and I don't want the machine to get off balance so I only watch one at a time although it's supposed to have the ability to wash bigger loads. Washing a load of towels I put in eight towels, 12 washcloths and 2 hand towels and it had no problems. My machine would not wash more than six towels at a time and with the big family it is great to be able to wash bigger loads. I will not receive the dryer until January 30th which has been an extra long wait, but I'm hopeful it will work as good as the washer.

We've had this washer for a little over 2 years now and we are nothing but pleased. It's worked just as it should. We have a large family, so this gets a lot of use. We easily wash at least 12 loads per week. The capacity is large enough to wash a queen size comforter without issue. (That's the largest we've tried so I can't speak for anything bigger.) We are a large family and being able to wash so many items at a time has really been great. It is quite deep, and it is difficult to reach the bottom. However, we've solved that issue with a small reach grabber tool. We just hung it on a hook next to the washer so it's always within reach. An easy solution to allow us to continue to enjoy such a large capacity.

Had to buy a new washer and dryer after 25 years and the sales associate recommend this brand and set given the discount. Still getting used to all the upgrades, but definitely liking the large capacity drum and getting notified in the app that the load is finished. Quieter than my old washer and definitely taking time to get used to not having an agitator or using as much water. Glad I purchased this and would recommend to others! The drum is deep so reaching the bottom to get some of the clothes is a stretch for me at 6'0"...wonder how someone shorter would manage. So far that's the only downfall.

Great washer. I was skeptical to replace my 25+ year old Maytag washer - but it finally came to the end of its days. You hear so many complaints from people buying new washers and dryers that nowadays they are basically junk compared to ones built 20 or more years ago. Well this washer has exceeded my expectations. It washes great, it’s easy to use and it is super quiet. Clothes come out noticeably cleaner than from my previous washer. This washer wasn’t cheap - but after using it for a few months, I would say that it was totally worth it.

I like this washer. Overall it's great. Huge capacity. Can wash sheet set and blankets together. The app is cool. Only complaints are that certain cycles, like spin only or rinse and spin, are only in the app. The washer doesn't stay connected to the app, so you have to hit the button to connect it to use those cycles. It's a small annoyance that doesn't take away from the overall benefits.

Great Washer. My only complaint is that there are NO instructions that come with this to hook up to WIFI and use. I've been unable to connect to our WIFI to use these options. There should be a quick guide with this, but there isn't. Thank goodness for YOUTUBE! I was able to figure out how to switch from warm wash to cold wash and other features. NOTHING came with this explaining how to use this machine. Washes clothes very well. Quiet and holds a lot and still cleans well.

Bought this washer two years ago and still is the best washer we’ve ever had. Love the high capacity in a small footprint. I use the sanitizing wash cycles for towels, dog beds, and underwear. My husband loves the turbo wash cycle to get his very dirty work clothes clean quickly. There are plenty of wash cycle options. Very efficient, reliable, and easy to use. Capacity is amazing, fits King sized quilts and blankets easily. We don’t use comforters on our King bed, so I can’t speak to that, but it definitely accommodates Queen comforters.

Fantastic capacity. Can handle almost double the capacity of prior front loader. Quiet operation. Bought this washer to replace a front loading model that just could not be kept odorless and lacked sufficient capacity to wash king size blankets and sheets efficiently. Only odd thing… When washing a large blanket on heavy duty cycle, sometimes the spin cycle will not operate due to an in balance. However, you can use the same blanket on normal cycle it handles it and spins it no problem…

I've had this for a couple of months and am quite happy with the purchase. It is quiet and does its job very well. I had a front=loading washer before and it was hard to keep clean. I'm optimistic that this will be easier to manage. Programming is fairly intuitive and great capacity. I'm 5'3' and it's deep, so I have to stretch to get items off the bottom, but it isn't unmanageable. Good purchase so far

After my older Samsung washer died, I began researching the latest and greatest brands and models. Everywhere I turned, the LG was rated highest overall. I've had the washer for a couple of weeks with no issues. I'm very pleased with how big the wash tub is; I can wash twice as much as with my old washer, and yet the clothes come out very clean! Due to the fast spin rate at the end of the wash, I've also noticed that they come out drier than with my old washer, and that's translating to faster drying time. All-in-all, I'm exceedingly pleased with its performance. If anything changes, I'll come back and amend this review.

I replaced our smaller washing machine with this one and its been great so far. We have a damilt of seven so our other one just couldnt keep up after 5 years. Im hoping this one contiues to do well. You can put a lot in and there are several settings. Its quiet and quick.