Customer Ratings & Reviews

This washing machine really does the job. This is my first washer without an agitator, and I was worried soiled clothing wouldn't get clean. So much so, that I tested the capability by intentionally soiling a few wash rags with liberal amounts of dust/grime from around my patio furniture and ran the "normal" cycle with a modest amount of detergent. The items came out perfectly clean. The bottom of the wash drum spins independently from the walls, which does agitate the items in the drum very well. Additionally, the bottom portion of the drum features holes or perforations that seem to be directly coupled to a pump that forces "jets" of water upward as the bottom of the drum spins in the opposite direction as the rest of the drum, further agitating the items being washed. The result is a somewhat magical twist of the items that are at the bottom of the drum and most likely explains why the items are cleaned so well. For extremely bulky items like comforters or large blankets, I do notice that the machine struggles to get the fabric circulating so the top is forced to the bottom, where the mechanical "magic" happens. I would suggest smaller loads, as the machine is able to "toss" the items around more effectively. The larger the load, the more risk there is that some items may not spend enough time at the bottom of the drum where the agitation is the most effective. The auto-sensing features seem to work well. I've never seen the machine fail to apply the necessary amount of water like some cheaper options do, and the rinse cycle uses a special nozzle that sprays the clothing as it spins in the drum, forcing rinse water through the fabrics before it's spun outward and through the drain holes in the side of the drum - a really well thought-out design feature that makes perfect sense, as compared to filling the drum with a large amount of water and simply draining it after more agitation. The final spin cycle is also impressive. The drum spins so fast the clothing is almost completely dry when the cycle is complete. I'm sure this helps LG achieve "High Efficiency" standards, because the dryer doesn't need to apply much effort to finish drying the clothes after being washed - they're barely damp afterwards. The only drawback I've noticed is the loudness of the "transmission" changing "gears" when the drum needs to spin at a higher RPM (like for a rinse cycle, for example). Because the sides and the bottom of the drum twist and turn at different times and speeds, the machine uses a sort of "transmission" that "locks" the drum sides and bottom together so they spin at the same speed when necessary. When this "locking" procedure happens, it sound like a metal pin is being forced against a solid metal drum to lock the two pieces together, and is pretty loud compared to the rest of the mechanical sounds you'd find typical in a washing machine. It hasn't caused any problems, and is probably just the result of low-cost mechanical tolerances typical of any consumer grade washing machine, but it does strike me as noticeable and does worry me about longevity. If that pin or the hole it's being mated to are being jammed together, one of them is bound to wear out eventually - I'm just worried it might happen sooner than anything else would fail, but have no way of knowing. Overall, I'm very pleased with this machine's capability. I've used it daily for just about a year now and have never had any issues or questionable success.

I am enjoying my top load washer. The many features are great. I like the options for washing bedding. It runs guilty and very efficient. It determines the amount of water to use based on the amount of clothes. The tub is huge. The softener dandy detergent dispenser are convenient and the Clorox dispenser is large enough so liquid want spill on to the metal and cause it to corrode like older models.

Looks and works great. So much space and washes clothes really well. I had my reservation about not having an agitator but all my concerns went away one I did a load. Any hesitation…. Don’t. It’s truly a great buy. Not to mention the app is convenient too.

It’s been a couple of weeks and I have to say I am so pleasantly surprised by this machine! I of course read a ridiculous amount of info on washers and dryers before deciding on this one and the matching dryer! So I’ll break down the pros and cons IMO- Pros- Capacity - WOW - seriously you can double the loads amount from a standard size - so for our family of 6 this has drastically reduced the amount of washing from our previous 4.2 cubic ft Functions- SO MANY there are many options to choose from- My favorite so far are the turbo, soak and whites - each is different and I can say each cycle cleans well! I was super nervous coming from a front loader and switching to top with no agitator! The technology seems to be there though! Stainless drum- the washer has NO SMELL- it’s so nice to have all metal and it’s so clean! I come from a broken LG front loader that lasted close to 13 years! That gasket was constantly grossing me out- it was reason enough to switch to top loader! No more cleaning that ring! Cons- I wish LG had the tap button to manually add water like the whirlpools- but the whirlpools ratings were half that of the LG and my last LG lasted so long I feel like this feature was worth giving up! I do wish the detergent dispenser was a little easier- I don’t know where they could move it I guess, but it is like all of the top loaders right under the door and it’s just a little tight to me! Total 1st world stupid - not even really a con- That’s it for me- and I have to say the install through Best Buy was perfect! The guys were polite and respectful! They did a stellar job and were so quick but super efficient and detailed! Ooh one last thing- I’m super short at 5’ and have NO trouble getting clothes out! Some said it was too deep? I find it perfectly easy to get clothing out!

This washer is incredible. Even more incredible since I got it at the Best Buy Outlet for 1/4 of the price! The drum is large enough for even our largest comforter and the monthly report that it sends is actually really helpful. It tracks the number of cycles and whether there are any issues. Plus I can start and track the washer from anywhere with the app. Great build quality and it is easy to understand. We'll see how it holds up since the last washer I bought (Samsung from Best Buy) lasted only 3 years before it up and died.

Very nice! Huge inside! Many features. Very quiet! Wife loves this set though she may need a step stool to reach the socks lol.

I can wash all of my king size sheets and comforter with room to spare. It does have the water saver on it but you can easily change the settings for a heavy load or add the extra water feature if you feel it needs a deeper wash. It has so many extra features I will probably never use but I am so happy with the set I bought!

I love this washing machine, clothes always come out clean. The wifi connection allows my wife and i to never forget there are clothes in the wash when done. A simple notification makes sure of that.

Works correctly-Installed easily - installer had no problem connecting it! Love this LG Dryer, much larger drum than in my old Maytag dryer. lots of setting to chose from, and makes great musical tune when dryer finishes. Also sent a notice to me Samsung Cell phone, when finished with a load.

Love this machine only downside is the tub is so big if you are short it is hard to reach down inside the huge tub to get socks, etc. Other than that it has so many options and the color is beautiful.

My wife loves this machine! It works as described! It handle large loads so we can do less loads !

Looks great! So far it’s working great! Much better than I expected.

This washer is easy to use and washes great. It holds a lot of laundry. I am short and it is a bit tall and deep. The delivery from Best Buy was on time and a friendly guy took our old washer and installed this one.

Love my new washer. First one arrived damaged but Best Buy replaced it within a couple weeks.

This unit stopped working a few minths after warranty. Do NOT buy.

The worst type of washing machine, I have bought it more expensive than others, but to no avail. It only looks and does not clean dirty clothes. We have tried everything from washing powders, the same thing is the problem with the washing machine. My advice to everyone is not to buy it

Great washer. QUIET, does large loads & uses way less water than my old washer. Doesn't fill whole tub, it fills part way & then pulls clothes through the water. Wasn't sure if I'd like that when salesman told me that, but after using it gets stuff very clean. Also seems gentler on my clothes (i.e. sweaters that tend to pill, lace items). Lots of settings like sanitize, speed wash cycle, steam, deep wash, heavy duty. Settings for bedding, towels, waterproof stuff, whites, delicates & a prewash. You can remote start & save settings with an app. Haven't tried that yet, but overall very pleased. There's also setting to clean washer tub once a month or so with Affresh cleaner tabs.

I love my new washing maching very easy to operate and yr clothes come out super clean couldnt of picked a better washer machine and its bog enough to wash my bed comforter no more laundry matt for that and its very quit

I love this washing machine! The capacity is just huge! Very simple and straightforward to use. It’s very quiet and does a great job cleaning.

The LG 5.5 cubic foot high efficiency washer performs very well. The capacity is more than we expected. The use of the impeller, rather than the agitator, frees up space. We can wash large loads, even queen sized bed spreads, with ease. The clothes come out clean even with reduced water usage. The LG washer sends alerts to our phones when it is done. We have found this feature more helpful than we expected. It is quiet, efficient, and effective.