Customer Ratings & Reviews
- Model:
- 50UQ7570PUJ
- SKU:
- 6501940
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, ease of use, and price of the 50” Class UQ75 Series LED 4K UHD Smart webOS TV (2022). Many also appreciate the lightweight design and straightforward setup process. However, some users have expressed concerns regarding the remote control's functionality and the responsiveness of the operating system. A few also mentioned issues with internet connectivity.
This summary was generated by AI based on customer reviews.
Not user friendly!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a user friendly tv! I can’t use common apps that would be found on Roku and Amazon fire. I had to buy a $45.00 remote just to be able to navigate the Channels. I wouldn’t recommend this TV.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, RichardB. Thanks for reaching out. Hopefully you were able to use different apps in our LG LED TV without any problem. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
- Cons mentioned:Internet connectivity
Aware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly one of the worst TVs I have ever bought. Extremely slow setup. Disconnects multiple times at a day from the internet and freezes not stop.
No, I would not recommend this to a friend Screen went black 2x within 2 years.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately the screen went out 6 months after purchase. It was repaired and just over 2 years later, same thing again. Audio only, no visual.
No, I would not recommend this to a friendPoor picture quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is OK for the purchase price, but the pictures quality is terrible. Unfortunately, we did not take it out the box until after the syotes returned date expired,
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, RobinS. Thank you for reaching out and for sharing your experience with the LG Smart TV (50UQ7570PUJ) model. We apologize for the inconvenience caused by the picture quality of your LG unit, and we understand the frustration of discovering this after the return date had expired. We value your input and will use it to enhance the overall customer experience. If there's anything specific you'd like to discuss or if we can assist you further, please reach out to us on social media @LGUSSupport so we can help you further. Your satisfaction is important to us, and we are committed to ensuring that you receive the support and reliable performance you rightfully expect from our products. ^Juvy
Poor Quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for about 14-days. Screen randomly goes black. Have to turn off and back on to get it to work again. Will go back to Best Buy. Have read some previous reviews where this happened to other customers.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, Joseph! We're disheartened to hear that you didn't get to enjoy the LG Experience with your TV, and we'd love the chance to turn that around! We've attached a link with more info as to what may be going on with your TV, and if the troubleshooting there doesn't help, please be sure to reach out with the second link below; it'll be our pleasure to see what's going on. https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-a-tv-with-sound-but-no-picture-CT10000018-1380902746888 https://www.lg.com/us/support/contact ^Ian
- Cons mentioned:Internet connectivity
Don't buy LG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow with commands and keeps disconnecting from wifi!! Had it less than a month. Don't buy LG.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your insights with us and pointing out the different ways to improve our product. We'll be sure to keep it in mind in the future and be considered for our continuous improvement. Your feedback will help us maintain a fresh view on potential ways to refine our service and upcoming product developments. It will be shared with our Product and Marketing Teams to meet your expectations moving forward. If you need any assistance, you can send us a private message through Facebook or Twitter using @LGUSSupport, including your product's model number and your contact information. It would be our pleasure to assist you. ^Danee
The OS keeps hanging or freezing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it because of my previous good experience with LG TV, but I was so disappointed with this one. It's not very responsive, always hanging. Maybe software issues. My user experience is zero. I wish I had open the box earlier before the return date expires, I would have just returned it but now I am stucked with a poor user experience TV
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We appreciate your loyalty to LG and regret to hear about the challenges you've encountered with your new TV. We understand the importance of a seamless user experience, and we apologize for any inconvenience caused. To address the responsiveness issues you're facing, we recommend updating the software to the latest version. This often resolves performance-related issues. If the problem persists, please send us a private message on Facebook or X at @LGUSSupport or call us at 1-800-243-0000. Your satisfaction is our priority, and we're here to help improve your experience with our products. ^Jayne
Waste of my money!!!!!!!!!!!!!!!!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For this device, I can not give stars. I am extremely disappointed with this buy. When watching TV shows and movies is awful I could not get through the whole show or movie without the connection dropping, it is very frustrating. After calling and troubleshooting it got me nowhere. I checked all my internet connections and wifi boxes and not to mention all my other devices were working just fine, it comes down to the model of the TV.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback on the LG Smart TV (50UQ7570PUJ) model. We regret that you have been facing connectivity issues while watching TV shows and movies. We understand the importance of a seamless viewing experience, and we're here to help you fix the issue promptly. You may consider visiting this link: https://www.lg.com/us/support/help-library/troubleshooting-your-internet-connection-tv-CT10000018-1426626051711. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy
Don’t like my LG TV, but I do like the picture.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps stacked and won’t work. Nothing can’t do, must completely reset for it to restart again.But Best Buy Geeks has the best customer service’s.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thanks for reaching out. Hopefully you were able to get the repair schedule and your LG - 50” Class UQ75 Series LED 4K UHD Smart webOS TV is fully functional again. But should you have any additional concerns please feel free to send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.
NOPE
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV did not work properly new out of the box. LG support could not help with set up and it just wouldn't work with my cable TV or it's own remote. Beyond that, the picture quality was not good. TOTAL frustration getting a refund. Still have not received refund on 5YR Geek Squad Protection. They say it is coming in the form of a gift card. It should have been credited to my account at the time of return. EXTREMELY unhappy customer.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Cheaper isn’t always a deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yes reasonable but finicky - my mom has had in assisted living and cannot sync - resorts back to LG platform - we tried everything !
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize for any inconvenience this issue has caused you and would like to help you with troubleshooting, and need to move to another platform that supports back and forth messaging. Please send us a private message via Facebook or Twitter using @LGUSSupport, and include #VOC in the first message along with the model # and brief description of what is happening and we will walk you through additional troubleshooting steps until your issue is resolved. Thank you. ^Jennifer
Worst WIFI TV EVER!!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst WIFI TV I have owned. Constantly loses connection and freezes when trying to stream movies or shows. Even when it does stream picture quality is crap and consistently going fuzzy because it is trying to load the show or movies. Tried all trouble shooting and still consistently freezes. Remote is super small and all the buttons are very close together. Don’t purchase. My Roku TVs from 8 years ago work better than this thing.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your feedback regarding your experience with our LG - 50” Class UQ75 Series LED 4K UHD Smart webOS TV (50UQ7570PUJ) model. We apologize for the frustration and inconvenience you have faced with the connectivity and streaming issues you mentioned.
We understand how important it is for your TV to provide a seamless streaming experience, and we apologize for falling short of your expectations in this regard. We appreciate your patience in trying out troubleshooting steps, and we apologize if they did not resolve the issues you encountered. For additional troubleshooting, kindly visit this link: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-internet-connection-issues-CT10000018-20153143469055. Regarding the remote control, we understand your feedback regarding its size and button layout. We will take this into consideration as we continue to improve our products. If you need further assistance on your LG product, please don't hesitate to reach out to us on Facebook or X (Twitter) using @LGUSSupport, and we will be more than happy to help. ^Juvy
Joseph Saviano
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had to buy a sound bar to correct the lack of sound quality/volume. this came as a great surprise as sound was the reason that we bought a new TV
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey, Joseph! We're disheartened to hear that your new TV's audio didn't live up to your expectations, but we're here to reassure you that our TV development team uses feedback just like yours to see how we can improve, so we really appreciate your response! ^Ian
- Pros mentioned:Picture quality
TV and soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome it has great picture and sound should have brought sooner
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for bringing this to our attention. We are glad to hear that you are enjoying your LG product and that it is meeting your expectations in terms of picture and sound quality. It's always great to hear positive feedback from our customers. Thank you for choosing LG, and we appreciate your support. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
- Pros mentioned:Picture quality
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I actually returned that tv and is still waiting on my credit in which I have yet received..however I did buy the 58in which I love
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Look elsewhere
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the frustration, even if it was $50. The OS is rediculously slow, menus are convoluted and limited, and often after watching a spinning dial while it thinks, it just decides to give up and ignore whatever option you just tried to select. Also, it drops from the wifi network consostantly and I have to completely reboot the tv to get it back.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for reaching out to us with this review about the LG - 50” Class UQ75 Series LED 4K UHD Smart webOS TV. Service and Product quality is our commitment. It would be our pleasure to help you out with your concern. Please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.
- Cons mentioned:Remote control
50” LG T V
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV just right for our living room. Remote would be better if it had lights. That’s tricky sometimes at night
I would recommend this to a friendBrand response from LGAnswers
Posted .Hello, Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.^Vanessa
Worry TV ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like to give negative reviews. Honestly, this was the worst TV I have bought in my lifetime. It had to update every 30 mins, then it would take 3-5 mins to complete the update, then you could start watching it again. I will never buy another LG product
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Horrible remote bad interfave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote is so busy and hard to ude. The landing page is always the smart page to change to default cable channel you have to use their remote
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello,Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Vanessa
- Cons mentioned:Speed
Don’t get
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t recommend, tv is slow and does what it wants
No, I would not recommend this to a friend
