Customer Ratings & Reviews
- Model:
- 50UQ7570PUJ
- SKU:
- 6501940
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, ease of use, and price of the 50” Class UQ75 Series LED 4K UHD Smart webOS TV (2022). Many also appreciate the lightweight design and straightforward setup process. However, some users have expressed concerns regarding the remote control's functionality and the responsiveness of the operating system. A few also mentioned issues with internet connectivity.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Response time
Do not recommend...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow to respond to remote commands. Slow to open apps.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for you honest review. This helps to improve in areas that we've fallen short on. However, All is not lost. We'd like the opportunity to offer a suggestion that may help resolve the issue you're reporting today. To fix a delay or lag on an LG TV, turn on the ‘AV Sync Adjustment’ and toggle the slider to sync the audio to the video, disable different features within the ‘Picture Settings’ to reduce video lag, enable the ‘Game Mode’ setting, and switch to another HDMI port. Please feel free to reach out to us if we can be of further assistance. This is how you can get our private message, live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport.
https://www.lg.com/us/support/help-library. ~Tanisha
I wouldn’t buy again
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The image is decent, but the audio is horrible. I will need to purchase a sound bar just to be able to hear clearly.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
Not the best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quailty is sub par. I tried watching powerpuff girls and the the picture started to jump. It took a while fir the picture to get clear as well. I did not like it at all.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for bringing this to our attention. I'm sorry to hear that you had a less than ideal experience while watching your favorite show. Our goal is to provide our customers with the best possible viewing experience, and we apologize for any inconvenience this may have caused. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Never buy anything from Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV arrived with the screen shattered. Best Buy stuck to their return policy and refused to do anything about it. Instead the folks on the phone say to take it back to the store and see if they will take it back. Really!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, LaurieS. Thank you for sharing your feedback regarding your recent experience with Best Buy and the LG TV (50UQ7570PUJ) model. We understand the importance of receiving a product in perfect condition. We aim to provide exceptional customer service, but we fell short of meeting your expectations in this instance. We are committed to making this right for you and restoring your trust in us. If you need further assistance, please reach out to us on social media @LGUSSupport for more assistance. ^Juvy
Not worth the price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible TV, we haven’t had this not even for 4 months and it is already broke. I have to keep turning on and off several times until the TV comes on the screen. I’ve bought several LG tvs over the years and I love it. But I would not recommend the cheap versions of it like this one.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there.
We're sincerely sorry to hear about the difficulties you're encountering with your TV. This is not the experience we want for our customers, especially so soon after the purchase.
We value your loyalty as a long-time LG customer. We understand the importance of a reliable TV. Could you please send us a private message via Facebook or X (Twitter) @LGUSSupport with your purchase details? Our dedicated team will prioritize your case and work towards a swift resolution.
Again, we apologize for any inconvenience this has caused. Your satisfaction is important to us, and we're dedicated to making things right.
—Kai
Try another
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Bluetooth doesn’t work with any headphones, picture too black, sound is low when on 60.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for providing us with feedback as well as the time you've given. We're sorry to hear about the issues you're having with your LG TV. Allow us to assist you with your LG TV's concerns by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our customer support line at (800) 243-0000, and we would be pleased to help. -Cazz
Don’t buy any protection plan. Ever.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV fine. Geek Squad and Management when you have an issue were beyond abysmal and atrocious. Worst part about being lied to and PAYING for the lie is to only have the manager of the store and geek squad make it seem normal. Thanks!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having these issues with your LG 50" Class UQ75 Series LED 4K UHD Smart webOS TV! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
Buyer Beware
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV stopped working 5 months after purchase. I do not recommend unless you have time for Geek Squad to come to your home three time only to be told you have to contact the manufacture and LG tells you to contact Geek Squad
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, AngelaM. Thank you so much for making and effort to share your experience on the LG Smart TV (50UQ7570PUJ) model. We understand how important it is to have a reliable and functional TV, and we sincerely apologize for any inconvenience caused by the malfunction that occurred just five months after your purchase, as well as the confusion or miscommunication regarding the support process between Geek Squad and LG. This is certainly not the level of quality and service we want our customer to experience. To address this, we recommend reaching out to Best Buy customer service at 888-237-8289 for immediate assistance. If there's anything we can do to further assist you with, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Buy a Samsung instead.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv almost exactly a year ago and it stopped working two days after the warranty expired. It worked perfectly for a whole year then started flickering Off and on. I do not recommend this product
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tonyu. Thank you for taking the time to review the LG Smart TV (50UQ7570PUJ) model. We sincerely apologize for the inconvenience you experienced with your TV. We understand how frustrating it can be when a product stops working shortly after the warranty period. We wanna help you out fixing this issue. For help, tips, and guidance, please visit this link: https://www.lg.com/us/support/help-library/lg-tv-how-to-perform-a-picture-test--20153275651659. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
TV is awful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has horrible blacks. I’ve adjusted all of the settings I can. And scenes In the dark are unwatchable. There’s no way to turn off HDR and I think a lot of issues would be fixed since the HDR on this is trash. Avoid this tv.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello,Understandably, this is frustrating. We are sorry that your units are not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We apologize for any inconvenience. ^Vanessa
Should not of bought it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t like tv poor picture have to hit way to many buttons to get to the sleep timer would have never bought the tv if I knew the option was not on the remote
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
2 broken TV’s. Very upset
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV arrived broken. I bought this TV after the one my mother bought me for Christmas arrived broken. I didn’t open the box until April when I finished remodeling my home. I had to buy 3rd TV. They wouldn’t take the 1st one back
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We understand your concerns regarding the broken TVs and the inconvenience you've faced. For personalized assistance, we advise you to contact our social media team. We are dedicated to resolving any issues you may have and providing the support you need. You can send us a private message on Facebook or Twitter at @LGUSSupport. Your satisfaction is our priority, and we're here to help. ^Sam
Don't waste your time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio kept failing and what they don't tell you is that you need to purchase a separate "Magic Remote" for an addituonal $50 if you want to use the Alexa feature.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair.^Vanessa
1st and last open box item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV worked for a couple weeks and then started having problems, shortly after the 15 day return warranty through Best Buy ended. Now I have to try LG to see about a replacement.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your experience with your LG 50inch Class UQ75 Series. This is not the experience we want for you. We would be happy to look further into resolving this. We would like to start by moving this to a private platform that supports back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport or call customer service line at (800) 243-0000. We'll be more that glad to assist. ~Tanisha
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the wifi is horrible, the tv is never able to connect to the internet and the router is in the same room.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Viviana. We would be pleased to investigate this further and troubleshot this with you, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, the hashtag #VOC, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ~Anthony
Can't hear anything
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely a waste of money, I got it to play video games on it, and when plugging the HDMI I can't even hear the game. You would've thought that because it's a good brand TV it would work flawlessly, well no... I regret buying this
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Buyer beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor wifi reception. Tested against a second tv. Lots of stutter and freeze frames. Short return window.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you.~ Tanisha
Don’t have shipped
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t really say, out of the box only half of the screen worked, other side was white with color lines.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. We apologize for any inconvenience this caused. ^Venette
Poor Quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly shuts off by itself and bottom half of the screen flickers on and off.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. We're so sorry to hear that your LG TV is experiencing issues with shutting off and flickering on and off. I can imagine how frustrating and inconvenient it must be to have a TV that's not working properly.
First and foremost, I want to acknowledge your frustration and apologize for any inconvenience this has caused. I understand that a TV is an essential part of your home entertainment experience, and we're committed to providing a solution to get your TV back up and running smoothly. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Disapointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it. Would not stay connected to wireless. Also wouldnt play my sish network. Have another 60 inch ld that i love.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
