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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 498 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are positive about the picture quality, calling it excellent. They also appreciate the OLED display, easy setup, gaming capabilities, price, and color gradients. However, some customers have expressed negative sentiments about the remote control, finding it difficult to use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 498 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Oh WOW I can’t believe what I was missing!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from my old 2013 Panasonic VIERA plasma tv to this television. And WOW what a difference! The Panasonic was still a good set, but the LG OLED is on a whole other level. The blacks are wonderfully black. The whites are superbly bright. And all the other colors are brilliant! Even the default picture settings look impressive. But just do yourself a favor and turn off that motion smoothing nonsense. And best of all, it gives off almost NO HEAT. My old plasma could warm a whole small house in the winter. So the fact that this runs virtually cold is very very very welcomed! It is a little pricey, but that money gets you one of the best pictures on the market right now. So far, I am very happy with the tv and expect to love it for years to come.

    I would recommend this to a friend
  • Pros mentioned:
    Contrast

    Rated 2 out of 5 stars

    Didn't meet expectations

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My review is based on this TV vs. a low-end S*****g 49 inch 4K TV that is a few years old. In many ways this TV was a downgrade for me. -No ExFAT support. TV requires FAT or NTFS formatted storage for USB drives that needs to connect to the TV. FAT cannot handle files larger than 4GB, and NTFS is only supported by Windows. ExFat, which the S*****g TV supports, works both in Windows, macOS, iOS, and on Android, and "practically" no file size limit, making file transfers from any of those systems to the USB drive seamless. -4:4:4 Chroma support couldn't be achieved 100%. I tried both the 120Hz HDMI ports as well as the standard HDMI ports with PC mode specified, UHD Deep Color on/off, Aspect Ratio set to original and Just Scan to 'on', scaling disabled in PC graphics settings and trying different color formats, HDR color on/off on the PC, and setting refresh rates to 30, 60, 120Hz on the PC. Using the same cable I am able to achieve full chroma on the S*****g @ 4K 60Hz. -TV build quality is just bad. TV wobbles a bit with the slightest vibrations of just walking across the floor. It would have been fine but I can hear the wobble making a "tick tick tick.." sound from the stand making on/off contacts with other surfaces it's touching. All stand mounting screws are tightened well enough and the TV sits on a solid level surface. The S*****g TV also has a center-mounted stand like this LG TV, but there is no wobble or sound, and although it doesn't look as pretty as the LG, it is still thin but yet looks and feels solid. The ports panel on the back of the LG TV makes a creaking sound that can make your teeth grind when connecting/disconnecting cables. It sounds like broken glasses scraping together along it's sharp edges. LG didn't want to spend extra efforts to have the internals mounted together properly on its "premium" product. LG also needs to implement deep pockets on the back of the TV so hands have a place to slip in and grab the TV when moving/setting it up. There is really no place to grab which makes it a frightening experience to handle because the panel is so thin and it feels like it can break any time with the slightest pressure. -Some dim scenes are made too dim. I'm not sure if this is an issue with LG's Auto Brightness Limiter algorithm. I've tried setting Dynamic Tone to on but that only helps a little to brighten up the image. I noticed that as more bright scenes enter into the view, the the more the TV dims the entire view rather than just dimming the bright areas. Isn't this what OLED should have control of since it is using individual lit pixels?. I usually turn off all special effects and settings so content is viewed as it was intended to be. I also think it is funny that LG says that the TV shouldn't be used to watch content that has black bars at the top and bottom, but only content that covers the entire screen to prevent burn-in/image issues. So many movies and content are made with a narrower aspect ratio than the TV's 16:9 ratio, so LG is saying we can't use the TV for what is was made for? -TV takes around 10 seconds to send a wake up signal to the A/V receiver when powered on. The S*****g does it as soon as the TV is turned on. -The settings menu always has to spend time loading each time you access it. The boasted a7 processor is just for show. The S*****g settings menu always pops up instantly and that TV is probably using some "micky-mouse" processor. -Viewing angles other than dead center has greenish hue but not enough to distract the viewer. The S*****g also has some slight color shifts when going off center that is not too bothersome, but it is a significantly lower-end TV. -Custom picture settings needed to be re-configured for every mode such as Live TV, LG Channels, Screen Sharing, and USB. The "Apply to all input" option does not solve this issue, as I believe it just for the HDMI inputs. This is a quite redundant and annoying experience. I'm sure LG can solve this easily through software configurations. -User Agreements and data collection. Way too much privacy compromise here for a TV you've bought and own. There are some settings to limit ad tracking, which is disabled by default, and an option for "Do not sell my information," which is enabled by default. These settings should be the opposite, and the user should be able to decide if he/she wants to share more information. At least, it is not required to agree to all of the many listed agreements if the feature is not used. The S*****g is similar in this area but with a little less amount of agreements. -Remote sensor. Having the sensor in the middle of the TV made it difficult for it to receive remote signals due to the center speaker being in the way. I wish LG could have put the sensor in a different location or have multiple sensors. Now on to the things that were good about this TV: -120Hz for PC use/gaming & G-Sync. Using an OLED display this big with low latency and smoothness of high refresh rate is an awesome experience, although there were some slight annoyances with ABL as mentioned above. Although the S*****g does not have 120Hz, it still has a low input lag that makes it great for PC use and gaming. It is also really nice that the LG TV supports G-Sync but unfortunately, it is limited to certain GPU models. -Contrast. The main strength of OLED is that is has excellent contrast. In my experience, when I was viewing content which doesn't have pure blacks, like live TV news, it looked too similar to the S*****g. Viewing the same 4K HDR film on both the LG and the S*****g, I was hard pressed to find a big enough difference in picture quality. To me, majority of the picture quality was only slightly better, with a little less faded look on the LG where darker scenes are involved, and pure blacks are best on the LG of course. You'd have to see both TVs side by side to notice the difference. The contrast on the S*****g was actually surprisingly decent, which is probably due to the custom picture configurations and calibrations I've set. One thing I realized is that the content displayed in-store on the OLED TV's are tailored for that technology so yes, those images you see in the store looks brilliant, but you are not going to be viewing bold colors flying across the screen in slow motion with pitch black backgrounds most of your time when watching the TV. -Style. TV looks amazing, style-wise. It's sleek, has thin borders, and looks excellent, but again those poor physical build quality issues are a lot to worry about when you've paid a premium price. -Remote. It was a pleasure to use the remote with the pointer. I found it to be quite practical. It did stop working with the TV once and I had to re-pair it. Conclusion -OLED is nice to have but I don't think LG did a great job on this TV overall, especially with its build quality, image issues, and limitations on storage formats. In addition to this, there are also OLED risks and limitations to worry about such as burn-ins for static images, and brightness degradation over time. I do find it odd that the TV is said to be geared towards gaming as it supports G-Sync, but games usually have static images, which can cause burn-ins. In regards to the brightness degradation, this TV's max brightness level is already at the minimum a TV should be at so I don't feel very confident about its future performance. I wanted to like this TV and keep it for 10+ years but all these issues and concerns just makes this product a really bad investment and causes a worrisome experience. The LG cost about 6 times as much as the S*****g, so is the LG 6 times better than the S*****g? Absolutely not. I also wish LG would offer more than a 1 year warranty on their premium products, if it is great as they say it is. A 5 year warranty should be the minimum. I would have thought LG would have matured their OLED TVs by now but it seems not so. With all this said, the average user might not look at all these technical things, and will enjoy the TV, I think, especially if it expected to last only a few years, but as for me, it does not live up to its cost.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a little tweaking to get the color and brightness right but once I did it is perfect. The features and interface are super easy to use. My 5 year old can work all of the functions that’s how easy it is. Great sound great picture.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    LG beats up Samsung and Sony

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My older TV's were Sony, and Samsung i bought them for the quality clear picture they put out, but this is my first LG TV i just bought this TV it beat up my older TV's by a mile in quality, clarity, and easy to use. The movies come to life you can even see the split ends on people's hair while watching a movie. LG is the way to go.

    I would recommend this to a friend
  • Pros mentioned:
    Hdmi, Picture quality

    Rated 4 out of 5 stars

    Excellent TV as a whole.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV from what all my research had to tell me for sure!! However I opted for the CX as it has the most current processor as well as other features that provides a richer, brighter, smoother image quality over the BX. That and the fact all 4 hdmi inputs are 2.1 versus only 2 out of 3. That's really not bad by any means but it's not the same as having all 4 to work with. Then another reason for the CX is the longer more sturdy metal base in front. To me that peace of mind is worth having over the less sturdy plastic version.

    I would recommend this to a friend
  • Pros mentioned:
    Hdmi, Picture quality

    Rated 5 out of 5 stars

    Amazing quality and convenience features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t fall for Samsung’s QLED which is essentially backlit. OLED is a far superior technology where each pixels are individually lit and is the real deal. I’m very happy with this purchase. All movies apps are available at the touch of a button. Due to its smart set up capabilities it auto detected HDMI ports and configured Comcast cable.

    I would recommend this to a friend
  • Pros mentioned:
    Hdmi

    Rated 5 out of 5 stars

    Great Tv at a lower CX price.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Tv is excellent and at a great price for an Openbox, it is even better. It is just as good as a CX see https://www.rtings.com/tv/tools/compare/lg-cx-oled-vs-lg-bx-oled/10619/13773 for comparison charts. Although the Bx only has 2 HDMI's 2.1. For now, I believe it is the best choice at a lower price.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Perfection.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally the best TV I’ve ever owned. Bought this mainly for upcoming PS5 and Xbox Series X. Input lag feels as quick as my 1 ms monitor. Colors are perfect. 120hz is a nice addition.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great OLED

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This OLED tv has gorgeous picture quality, ease of use, and great sound. The remote takes a bit of time to get use to, but does make some tasks a bit easier. The tv was very easy to inbox, set-up, connect everything, and getting going. My only complaint is that this tv doesn't have a "screen off" mode.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love this TV! Well worth the money.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My plan was to purchase a TV half the price, but a friend told me the OLED TV was worth the money. I did a lot of research. After spending 1.5 hours with the sales associate at Best Buy, I decided to purchase the LG OLED. I am SO glad I did. I LOVE it. The picture is AMAZING! I purchased a 55”. I have a smaller living space, so it’s perfect. The sound is amazing. At times I feel like I’m in a movie theater. If you love watching TV, like I do, it’s well worth purchasing. I opened up a Best Buy card, so I have 0% financing for 2 years. I paid extra to have installation/removal of my old TV in addition to tech support all done by the Geek Squad. It took one week for the TV to come in. The Geek Squad set the tv up and went through everything with me. Ryan - the Geek Squad guy was awesome. The ONLY thing is you can’t get HBO Max. HBO has not come to an agreement with LG - yet. All the other streaming stations are there. Very user friendly to go back and forth from cable to streaming channels. I just love it! Highly recommend! Well worth paying the extra money.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great picture, easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new TV! Picture is amazing. System is super easy to use. The pointer takes a minute to get used to but then you wonder why you were ever wasting time with buttons. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Best TV in its class

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best TV you can buy in the size class, period. Clean blacks, rich color, great smart apps, magic remote is fantastic. TV is light weight and easy to wall mount by one person. Audio quality is also better than average for tv speakers. Could not be happier.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    picture is very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price a really good deal. There is a bit of a learning curve to getting your channels organized and ready to 'launch', and the remote is a cluttered afterthought. But the picture quality is extremely good, and it's easy to adjust the settings.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unbelievable! There is absolutely nothing better than an OLED tv. Do not waste your hard earned money on something less. The picture quality, crispness, the colors are astonishing. Even my wife said “ Oh My God! You did great getting this LG OLED tv.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Much advanced tv for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first really smart TV And it’s smart. My old Sharp tv never got out of kindergarten. I just use antenna tv and picture is amazing. The set up seemed very easy, the geek squad did it. The remote took a little time to figure out but now no problem.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing picture quality! If you are looking for something with great black levels and a bright display this is it. I have had it for a few weeks now and couldn't be more satisfied with my purchase. Excellent tv that also has some great smart tv functionality!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing picture and great sound!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I first tried a 50" Hisense QLED... hated it. I then decided to fork over the $ for a 55" LG BX model. The picture is a thousand times better. If you can afford an OLED, get it. The only drawback I see with the OLED is that I have a window behind me and I can see it's reflection in the display when the sun hits that window. I have blinds on the window but they don't keep all the light out... I'm ordering some blackout curtains to take care of that. As long as you can block the reflections, this TV is worth every penny!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Decent value for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This set simply has the absolute best picture I have ever had the pleasure of watching. 4K isn’t a gimmick! Setup was easy, although assembly of the set was a bit fiddly to me; you may not have that issue. The size of the set made handling it during assembly a bit difficult; again, you may not have issues here. Your delivery was quick, on time, and well done. I have yet to explore all the bells and whistles on the set, but I am sure that many of them are ones I probably won’t use. Operation of what I have used is logical and easy. The bottom line for me: This set was a very good choice as well as a good value, and one I would safely recommend to anyone in the market for a 4K set with an OLED screen.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 4 out of 5 stars

    Very good picture & sound

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good TV picture, replaced my previous LED 55". went for the upgrade to OLED this time looking for the deep blacks and great colors/refresh. Honestly I do not see a significant change from the LED. The super thin screen is pretty cool looking though and the base is high quality. Good deal for a floor model.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great OLED tv!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is absolutely wonderful! The picture is insanely good especially when watching HDR content. The smart functions on the tv work very well and are quick to load. I wasn’t originally planning on buying an OLED, but after seeing the picture compared to a normal LED, there was no way I could buy anything else. The price was expensive but for an OLED, i couldn’t really complain. I am pairing this with a LG SN10YG sound bar and watching movies is a whole new experience. I have my pc hooked to it as well and have played a few different games on it. The tv automatically goes into game mode and the few games Ive tried look absolutely stunning! I would highly recommend picking this tv up. It’s a game changer!

    I would recommend this to a friend
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