Customer Ratings & Reviews

Upgraded my 20 year old tv to the LG QNED. Of course, for my particular experience, the upgrade in picture quality was unbelievable. My only regret is not doing it sooner. I was advised by the store associate to add a sound bar so I got the LG 5.1.1 that pairs perfectly with this tv. I personally don't believe the tv speakers are underpowered, as he said, but i would get the speaker system again. The bass that comes through the extra speakers that you don't get on the tv speakers makes it worth it times 1,000! But completely not necessary, just a fantastic upgrade. I'm rating this tv 4 stars only because of the navigation menu. I think the learning curve is unnecessarily harder than it needs to be. It's not horrible, it could just be better, more intuitive. We will see about longevity. Probably won't last as long as my previous tv of 20 years. (Side note. I got the 65" that sits on top of a 72" wide console. I sit about 10 feet away when watching. PERFECT.)

This is my second LG qned t.v purchase from Best Buy. I loved my first LG t.v so much that I had to buy another one. This t.v is a newer model and the picture is just as beautiful if not more beautiful as my other LG. I recommend going into the t.v settings and turn off energy saver and set on vivid. Omg... the colors are bright.. this t.v does great in a bright room or a dark room. Looks great even if you are setting on the side of the t.v. The sound is awesome even better than my other LG. This screen is so close to a oled.. We get lots of compliments on it... breathtaking!! Very happy customer:)

It’s an amazing 120hz I hope it last me some years till I do bigger and better thank u manufacture companies need to just start making stuff that lasts and just not a certain amount of hours but it’s A1 from what I can see

Absolutely the worst TV I’ve ever purchased. LG should be ashamed of this product. The operating system is slow, clunky, and incredibly frustrating to use. The overall usability is a nightmare — everything takes forever to load, and the remote is poorly designed. Internet connectivity is unstable and unreliable, making even the simplest tasks painful. To give you an idea of how bad it is, I ended up reconnecting my old Samsung Crystal, and it runs circles around this so-called “smart” TV. Huge regret — never buying LG again.

Love this TV! Great picture and sound, remote is easy to use. Would recommend this TV.

Great to for the cost point. Picture isn’t mind blowing but for a rental for what I have it propose for it’s great.

The LG TV is amazing it has all the power I need beautiful picture sound is amazing. I love it my family lives it as well. I would definitely recommend it ******

It is difficult to differentiate between the TV’s available. I am pleased with this purchase but best part was having the Geek Squad deliver and set up our two new TV’s.

This is a great TV for the price. The colors are very vibrant and it has multiple viewing options for the picture (like cinema, for example). The LG home screen is easy to navigate and set up, and allows you to control your TV from your phone (good added feature). The TV is easy to set up and works quickly out of the box. It is also light and easy to set up. The refresh rate makes for a smoother view.

Picture is awesome but the menu is very difficult to find things. The sound is terrible. Tried using clear voice sound but it keeps getting quiet then loud.

It may simply be that my old TV was tired, but this TV has a sharp bright picture. Unlike some of the newer TVs, the picture does not change colors or distort if you are watching from the side, which means it can be used in a regular room and not just a home theater type set up.

Visuals are good but sound could be better. The remote is finicky but not too hard to control.

The TV IS FINE. The local store and Corporate “help” is truly POOR. Delivery team was not given the necessary installation items to complete purchased on the wall install. Purchased sound bar was not in delivery bundle, no power exchanger… generally Corporate‘efficiencies cost sales and was a FIRST bad experience for a Total member. sales personnel apologetic but couldn’t overcome systemic methodology of placing third party between customer and local store BB has changed for the worse

Very good TV at very reasonable price. I looked a a number of TVs in the Best Buy show room. This one stood out at the price point. Very happy with the TV. It has great color and brightness. I would recommend this TV.

The TV has been working fine, and the picture is very good. Coming from a Roku TV it was a bit difficult to get used to Web OS. Roku is easier to navigate and find the settings you are looking for. After using the tv for a few weeks I am more comfortable, but some things take me some time to find. The TV is great so far and the remote control is nice. I hope this TV last longer than my TCL Roku TV that after 3 years developed some display problems and Best Buy told me that the problem was the display and could not be fixed.

if your tired of blooming shadows, well that's first and foremost best improvement over my 8500 model. the mini led allows details that really define facial expressions and add depth to background detail. the sound pro is excellent. sound bar optional, the sound is just that good*

I use this on my enclosed porch. I use it mainly for viewing sports during the day. Golf, football, etc. The picture is quite good for bright rooms. Resolution and refresh rates keep up with the action . The viewing angle is good for all seats on the 16’ wide porch. The available apps have it so I no longer need to use the fire TV stick I was using on the older TV.

Absolutely blown away by the display on this unit. They had multiple screens set up on display and was easy to compare. Scott was extremely helpful w/ details on these units. My only issue was there is no analog jacks for sound system hookup. Had to purchase an optical to analog adaptor to connect my older amp, but got it hooked up & working properly. Only use this option occasionally, On board sound options are quite sufficient for most viewing, unless I want to crank it up for a more immersive experience.

I love it but have sound issues so they are going to bring a new one! Only complaint is its too bright for a bedroom so they are going to try to adjust the new one

I had a LG O LED for 6 years, 65 in , which work fine for 4 years, after that it got a bad burn in. I purchased this TV due to the fact it had Mini Led which gives better Blacks and no burn. this TV has AI which is cool to help you set up. still doesn't macth the O LED. I found the best Picture is to set the TV to Vivid and power saver off,