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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 71 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers admire the spacious door storage and clear door design of the Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with InstaView. They appreciate how the spacious door storage preserves interior space and the clear door allows for easy viewing of the contents inside. While some customers would prefer an external water and ice dispenser, many are pleased with the counter-depth design that fits their needs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-71 of 71 reviews
  • Rated 5 out of 5 stars

    Beautiful design

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luv it luv it luv it luv it luv it luv it luvi it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it it’s so nice I just love everything about it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful!!! We are truly happy with this refrigerator

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Five star

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s nice and worth the value, best buy good people

    I would recommend this to a friend
  • Cons mentioned:
    Shelf adjustability

    Rated 1 out of 5 stars

    Not recommending this fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do NOT like that there are not many options to adjust shelves. I do NOT like that if placing milk, creamer or eggs on the one of the inside doors, it spoils. I do NOT like that the water is in the inside, as everytine you get water you let all the cold air out. I do NOT like that the icemaker is down in the drawer taking up a 1/4 of the freezer. Looking for a deal over quality is not worth it. Ill look at quality and efficiencies next time i purchase any kitchen appliance.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Rated 1 out of 5 stars

    LG sucks!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cant understand for the life of me why the fan keeps freezing. Ive had more issues with this product in a year then you can imagine DO NOT BUY

    No, I would not recommend this to a friend
  • Cons mentioned:
    Shelf adjustability

    Rated 2 out of 5 stars

    Window is useless

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I bought solid stainless. The racks are not very adjustable.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hello, Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused.^Vanessa LG

  • Rated 1 out of 5 stars

    It sucked

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be aware, LG should stick only to cellular and software because when i decided to buy this junk of refrigerator it didn’t worked at all!! When i said it's a peace of junk it’s because the cooling system did not functioned correctly, but luckily i decided to keep my old refrigerator and some of my food didn't go bad.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG French Door Counter-Depth Smart Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai. LG

  • Rated 1 out of 5 stars

    BEWARE Do not buy open boy from Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only was this fridge defective, but so was the Insignia I purchased before it. My food spoiled and Best Buy didn't have the decency to compensate me for all of the money that I spent on delivery and spoiled food. BEWARE do not buy open box from Best Buy!

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Jehan. Thank you for taking the time to review your experience with our LG refrigerator. We sincerely apologize for the inconvenience and frustration you have encountered. We understand how important it is to have a reliable appliance, and we are truly sorry that both the LG refrigerator and the Insignia you purchased before did not meet your expectations. It must have been incredibly frustrating to have your food spoil and not receive the compensation you deserved. We want to assure you that we take your feedback seriously, and we would like to assist you in resolving this matter. We kindly request you to redirect your concerns to our social media care team via Facebook or Twitter through @LGUSSupport. Our dedicated team is ready to listen to your concerns and work towards a satisfactory solution. ^Dan LG

  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great so far

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very spacious and bright fits my needs plus counter depth

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great looking refridgerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent design and a surprising amount of storage

    I would recommend this to a friend
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