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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1018 reviews

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Rating by feature

  • Quality

    Rating 2.1 out of 5 stars

  • Value

    Rating 2.3 out of 5 stars

  • Ease of Use

    Rating 3.5 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Door-in-Door 28.6 Cu. Ft. French Door Refrigerator for its spacious interior, ice maker, and door-in-door feature. Many reviewers appreciate the ample storage space and easy access to frequently used items. The dual ice makers are also a popular feature, with customers praising their convenience. However, some customers have expressed concerns about the refrigerator's reliability and compressor failure.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,018 reviews
  • Rated 5 out of 5 stars

    Great capacity and ice making refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is outstanding. It has a lot of space and an in-door ice making machine. The in-door ice making machine makes less ice than the bulkier Samsung ones that occupy a large space on the top most shelve, but however, LG has incorporated a secondary ice making machine inside the freezer to make up for it. You do have the option to not use and turn off the secondary ice maker, take out the ice bin and have additional space in the freezer. I however, with a big family use both machines. I can see a family of 4 or 5 using only the top one just fine. The water dispenser is at the top most outer part of the console to accommodate tall pitchers and both water and ice dispense only when activated compared with other refrigerators which continue to drip 1 or 2 drops of water or have a small water leakage from ice left over in the dispense. This LG has none of that, so it's always clean in the bottom catch-all. It is very well lighted and shelves can organized as you like. The inside deli drawer has 3 temperature settings to chose from to accommodate your needs. The door in door design helps with saving energy as only a smaller portion is accessed when getting daily essentials i.e. milk, juice, etc. thus having less cold air leak out. I was skeptical in having this door in door as there is an inside see through door that serves to maintain the cold air inside when the outside door in door is opened because my thought was the products placed in this door wouldn't be cold or cool since the barrier was there. That is not the case. Products inside here are just as cool as any other one inside the fridge. The only con to this refrigerator is it's ability to attract smudges. They clean right off easily, but it is the only downside compared to other fridges. However, don't let this con drive you away, there are many great things going on for this fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Nice fridge great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this LG fridge.. more space inside and running very quite . I used to have GE fridge side by side and it last 15 years and still running it. I still keep my GE in my garage. But I hope this new LG fridge will run like my old GE fridge for long time. I have picture for my new LG fridge

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Upper doors do not open all the way

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied over-all with the refrigerator(two upper doors and one lower drawer) but the upper doors do not open all the way, making it difficult to access the interior and also make it almost impossible to slide the interior drawers out. Same problem on the floor model so it's not just our refrigerator. However on the model with the same basic design that has two upper doors and two lower drawers, the upper doors open much further and there is no problem sliding the interior drawers out and accessing the interior. The upper doors on both models appear the same but the hinge designs are very different. Very strange.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Door-in-door

    Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator, great price. Delivered and installed when promised. Going to enjoy the door in the door feature.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the space, the lighting and the ice maker! Also the shelf that you can slide for more space is very handy.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful French door refrigerator with freezer drawer below. Stays very cold! Ice maker and water line are great as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator! It is very spacious with a lot of storage compartments and I love the quick grab door. It's perfect for the kids to be able to grab their snacks and drinks! I also love the air filter feature that keeps your space smelling fresh even though you may have some leftovers with garlic. We entertain a lot so I love the sliding drawer because it is really wide and deep so it's perfect for party trays. Very happy with this purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love this fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant to purchase LG based on one appliance store's recommendation. We have had the fridge a little over a month and couldn't be happier. The indoor ice maker saves a lot of room and while it doesn't hold an enormous amount, we haven't ran out, and there's a second one in the freezer drawer. Everything stays super cold, and I love the pass through door for quick access to drinks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great refrigerator! It's very spacious & the inside lighting is very bright. We couldn't decide between this LG & the Samsung. Needless to say I think that we made a great decision by purchasing the LG. We have received so many compliments on this great addition to our kitchen. I HIGHLY recommend this product to anyone looking to purchase a new refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    In love with this huge fridge!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this fridge for almost a month now. I love that its huge, is very quiet and very efficient. I love the door on door and the 2nd ice maker. Fruits and veggies stay fresh for a long time (a lot longer than with my old fridge). Very well designed inside and out. And i love that you can get water using a pitcher.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had 4 Samsung refrigerators and had problems with 3 of them and so far I have plenty of room and no problems with my new LG Refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really large with very cool features. Door in a door for cold items for easy access. Lots of space. Large freezer. Love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this fridge!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! We had issues with our last one which was another brand. We are happy we chose this brand this time around.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    DO NOT BUY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst refrigerator I have every owned twice it just stop working. First time called best buy it took a week for someone to come out ayr and ahalf later not working again and the warranty has expired

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compressor failure

    Rated 1 out of 5 stars

    LG Terrible product

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this LG refrigerator in 2017 and its compressor has broken after only 2 years. I am very upset with LG. No service outside US.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome refrigerator!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator has the latest and greatest features of refrigeration. 5 star product!

    I would recommend this to a friend
  • Pros mentioned:
    Door-in-door, Ice maker, Spacious

    Rated 5 out of 5 stars

    Beautiful door-in-door fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far we have owned this fridge for more than 1 month. It is so roomy and beautiful. My wife is so happy with its interior. It produces so much ice (dual ice maker). It is also every quiet. The door-indoor feature is very nice and convenient since we keep all the frequently-use stuffs (milk and condiments on the right door. Highly recommended!!!

    I would recommend this to a friend
  • Pros mentioned:
    Door-in-door, Ice maker, Space

    Rated 5 out of 5 stars

    Confidence in LG Products Continues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family was looking to replace an eight year old Samsung unit that was undersized and leaking. With the performance that we were getting from our LG Washer/Dryer, we pushed to replace the refrigerator with a LG. The available space in this unit and being open is very impressive. The door in door capabilities have proven to be a great addition with my little ones. The ice maker was more than expected, there is a bowl in the freezer that fills up as well as the unit in the door. Can not speak enough for the great buy this was. And catching the unit on sale was just a bonus. I would highly recommend this model or just about any LG. They have not let my family down.

    I would recommend this to a friend
  • Pros mentioned:
    Door-in-door, Ice maker, Spacious

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first experience with an ice maker/water dispenser in the door and I love it. It is very handy. I have used more ice because of its easy availability. This refrigerator is a lot quieter than the old one it replaced. The door in the door feature is very useful for condiments, milk, pop, etc. The produce trays are a little smaller than I am used to but I am adapting to their placement. The shelves in the doors lack depth and height for the assortment of bottles that I store in the refrigerator but that is not a deal breaker for me. All in all I love my new refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Door-in-door, Ice maker, Spacious

    Rated 5 out of 5 stars

    Great fridge, lots of space and good features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been very impressed with the fridge since we had it delivered. The amount of space is fantastic. The ice in the door is a great feature. It means there is so much space in the top shelf than other brands. We never run out of ice and the second ice maker is great for loading up a cooler. The door-in-door feature is definitely a nice to have but is convenient. I don't have the same issue of not closing it properly. I definitely recommend this fridge.

    I would recommend this to a friend
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