Customer Ratings & Reviews
- Model:
- 17Z90R-K.ADS9U1
- SKU:
- 6540480
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the LG Gram 17” laptop as impressively lightweight and appreciate its large screen size. Positive feedback also highlights its strong performance, ample RAM, and decent battery life, with many finding it easy to use. A minor drawback mentioned by some users is the keyboard noise. Overall, the laptop receives praise for its powerful specifications and portability.
This summary was generated by AI based on customer reviews.
Screen defect 40 days after purchase...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time trying an LG laptop. Disappointed there is a vertical green line that is permanently stuck in the left mid screen. This appeared just past the return period. Beyond that issue it seems like a decent laptop although it seems quite slim and flimsy/bendy. I would not recommend this as a purchase to anyone.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your feedback. We understand you’re experiencing an issue with a vertical green line on your LG laptop model 17Z90R-K. To address this and explore possible solutions, please send us a private message on our social media platform via @LGUSSupport. Our team will assist you with troubleshooting and any available options to resolve this matter. We appreciate your feedback and look forward to helping you. ^Sam
- Pros mentioned:Processor speed, Ram, Screen size
LG - gram 17” Laptop - Intel Evo Platform 13th Gen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this LG - gram 17” Laptop - Intel Evo Platform 13th Gen Intel Core i7 with 32GB RAM - 2TB NVMe SSD - Charcoal Gray - Gray for its large screen, long battery life and large amount of memory and disk space to watch movies, do emails, communicate and play a few games on my trips. Very fast and responsive as well as far as productivity goes. Works great. Well worth the cost.
I would recommend this to a friendBrand response from LGAnswers
Posted .Hello there. Thanks for reaching out. We most definitely value your feedback and always looking to improve our products. Based on your recent message we are excited to hear how you feel about LG Gram 17" Laptop - Intel Evo Platform 13th Gen. We do all we can to provide our customers with the best service. If you have any questions or concerns please don't hesitate to send a us private message via Facebook or Twitter. A agent will be more than happy to help. If you do not have either platform you can always call at (800)243-0000. Thank you. `Jai.
First open box purchase and a surprise was inside
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing it’s a open box doesn’t have any papers nothing nothing from mfg nothing at all for saving just a few bucks tried to get this from the help Best Buy has but they had there hands tied. Just not what to expect from best buy
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Dave. Thank you for sharing your experience with us regarding your LG Laptop (17Z90R-K) model. We understand your concern about receiving an open box item without any included documentation, especially when it’s not what you expected from your purchase. We strive to provide excellent services and ensure a smooth experience.
While we don’t have control over the packaging from third-party retailers, we recommend reaching out to Best Buy customer service directly at 888-237-8289 for more information about the missing documents or to inquire about any warranty registration options they may offer for open box products. Additionally, LG offers online support and user manuals on our website, which you can access to get all the details you need. For additional help, you may visit https://www.lg.com/us/support/product/lg-17Z90R-K.ADS9U1.
If you have any product-related questions or need assistance, feel free to send us a private message on social media @LGUSSupport. We’ll be happy to help you. ^Juvy
Horrible choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time turning on computer the Blue Screen of Death appeared. Tried to restart.......no joy! Tried to restart several times still no luck. Returned to store and spent a lot of time looking for another suitable replacement and could not find one. YUK
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. I'm truly sorry for the frustrating experience you had with your new LG computer. It must have been disappointing to encounter the Blue Screen of Death on the first use. I understand how time-consuming and inconvenient it must have been to return to the store and not find a suitable replacement. Please know that we take quality concerns seriously and will work to address this issue promptly. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris