Save up to 50% on 3-Day Sale deals.Ends 12/7.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $1,999.99

Customer reviews

Rating 4.5 out of 5 stars with 37 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
89%would recommend to a friend

Customers are saying

Customers praise the LG Gram 17" Touch Screen Laptop's remarkably light weight and large screen size, finding it easy to carry and enjoyable to use. Positive feedback also highlights the impressive battery life and strong performance for everyday tasks, with many appreciating the ample RAM. The laptop's portability is frequently mentioned as a key advantage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-37 of 37 reviews
  • Rated 5 out of 5 stars

    Light, powerful, large screen and good storage.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want a powerful and light notebook computer with a large touch screen, this is definitely a great choice! If you don’t like Microsoft automatically copying your files into the cloud, you MUST download the OneDrive app and use the OneDrive app settings to turn it off! If you don’t download the app, you can’t turn it off! The screen is good, drive capacity is good at 1TB. I wouldn’t settle for anything less. The other gram model has a separate Nvidia card, but that model doesn’t have a touch display. If you catch this model at a reduced sale price, it’s a great computer for a grab and go notebook.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer is great so far!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    An excelent mid range budget laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop works great but does have some minor issues mostly driver related but does not affect overal performance. Just needs to be rebooted to resolve.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great computer

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing computer. I wanted to use it for my egpu but it kept crashing. It just didn't work for me personally.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Family matters

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit is fast and the price isn't too bad. A little difficult getting used to a new system but sure it'll do what I need it to do.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen size

    Rated 3 out of 5 stars

    Need more storage

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could stand more storage . Ota lightweight and large screen is grear.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    lg grram

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does everything i expected it to do. bright screen good contrast

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG Gram

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with this purchase. The touch pad is too large which gets touched with the side of hand when typing, and can be annoying.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Toshiba qled tv

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Satisfied. Delivery was fast. The unit was in great shape. Best buy store was highly recommended.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG Laptop

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will work for our uses, concerned about the long term use and support with LG.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size, Weight
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Large yet Light and Powerful Laptop

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG Gram 17 laptop is a versatile machine, with a great combination of hardware and software. If you haven’t picked up a Gram laptop before, it is quite the shock. It is so light, you’ll wonder how it can be done. Especially this 17” model. It isn’t small, but the weight is very impressive. The 17” screen is gorgeous with a matte finish, easy to use in very bright rooms. The body is a nice dark color, and doesn’t attract fingerprints like I thought it might. It is just a beautiful laptop. There is a great selection of ports - thunderbolt 4, usb A, HDMI, and a headphone/microphone port. I really like the combination of thunderbolt usb type C connectors, and usb A. I still have some accessories that are usb A only, so this means I don’t need an extra adapter. I like the keyboard, and the trackpad is a generous size. I like that there is a fingerprint reader in the power button. This works for Windows Hello biometric login. While the cameras work well (and also can make use of the Copilot features like eye contact and centering you on the screen), it does lack IR face scanning for login. The LG Gram Link app works well. I’ve tested it with an Android (Google Pixel 9) and it works great. It should also work with iPhones. There are also some Copilot specific applications, which are novel but I don’t find a use for in my workflow. The Copilot app being available with the dedicated keyboard button is nice, though. I wasn’t sure about this at first, but if you find yourself using it enough, having it on the keyboard is a great time saving shortcut. The laptop is powerful with the Ultra 9 chip, and 32GB of memory. It runs large language models locally pretty well, this is great for my workflow. The onboard graphics are pretty good, too. Casual gaming is great with no hiccups - Hades 2 is really great to play on this great screen. Overall, I think the only thing I would change would be to add IR sensors for face unlock, but even that is overcome with the fingerprint reader. Fitting such a large screen in a light weight package is truly a feat. If you are looking for a large and portable laptop, you should definitely give this a try.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen size, Weight
    Tech Insider Network Member

    Rated 5 out of 5 stars

    The best larger laptop I've ever had

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for a large productivity laptop that is still highly portable and lasts all day, look no further than the LG Gram laptop series. I have been very impressed with this laptop! First the weight. This 17" (yes, 17 inch diagonal) laptop weighs in at just 3lbs 2oz. That is incredibly light for this size. For comparison, I have a 1 year old 14" laptop that weighs just 2oz less than the LG Gram. 3 inches of additional screen size for just two ounces of weight. Amazing. At the same time, the chassis does not feel cheap or flexible. It feels well made and durable. It's also quite thin at about 23mm including the rubber feet. The graphics are nothing to get excited about. Everything looks good on the screen and motion is smooth. A simple gaming graphics test at 1080p averaged 140fps. It's also curious that LG decided to include 32GB of RAM which is great for gaming but overkill for a productivity laptop. Still, it will do very well for multimedia uses. The screen is beautiful and bright. Battery life is amazing for a 17" laptop. I streamed a 1080p video with the screen at full brightness and the battery lasted over 9 hours. I consider that to be really good. Recharging too approximately 2hrs.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    LG - 17" Touch Screen Laptop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I as disappointed with some of the unremovable features but mostly I think the screen just wasn't bigger enough so I took it back and got a Dell All-in-One Desktop Computer.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, NancyC. Thank you for reaching out. We understand that your LG gram 17" Touch Screen Laptop - Copilot+ PC did not fully meet your expectations regarding the screen size and some unremovable features, leading to your decision to exchange it for a desktop computer.

      We appreciate you sharing your feedback, as it helps us in our continuous efforts to improve our products and features.
      https://www.bestbuy.com/product/lg-gram-17-touch-screen-laptop-copilot-pc-intel-core-ultra-9-series-2-with-32gb-memory-1tb-ssd-obsidian-black/JJ8VPZW8XQ
      For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience.

      —Renzo LG

  • Pros mentioned:
    Battery life, Processor speed
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Laptop Supporting Power Users with Copilot+

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my review of this LG gram 17” - Copilot+ PC, Windows 11 Home - Intel Evo Edition, Intel® Core™ Ultra9 with 32GB RAM, 1TB SSD laptop upon which I rate at 5 out of 5 stars. Out of the box, this laptop comes just with a charging plug with USB-C cord. The laptop itself weights in a 3.22-pounds (0.74" thin) due to its lightweight Nano Magnesium Alloy construction along with Military MIL-STD 810H environmental conditioning standards to withstand effects of temperature extremes, shock, vibration, humidity, and altitude. To add, it's also packed with Copilot+ PC, Touch Display, Long Battery Life (77mAH providing up to 23.5-hrs video playback), and Dolby ATMOS 3D Surround Sound. This laptop is great for power users with its Intel Core Ultra 9 Series 2 CPU, but not so much for advanced gamers as it only has an entry level Intel Arc GPU. I do like the touch screen as it aids in screen navigation along with backlight keyboard in support of low lighting conditions and anti-glare 17" screen for use in brighter surroundings. The front facing camera will aid in video conferencing along with its 1 TB SSD drive to store all your work and multi-media. Finally, the Microsoft AI-Powered by Copilot+ PC running on Windows 11 Home will yield more than 40-trillion operations per second on the device versus relying upon cloud-based computing. I hope you enjoyed reading my review and it aids in your purchasing decision.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Light indeed, in both weight and features

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first laptop in the LG Gram line. I've always wondered what made this line appealing to people, and I think I've figured it out, and I believe this the sole reason for it. Everything else is average at best. Let me explain. The claim to this line's reputuation is that it's weight does not match it's size. It is light! Lighter than I expected actually. For a 17 inch laptop, it's almost unbelievable to be honest. But that comes at a cost. I am pretty sure the entire case is plastic. Well that will get you light, but at the expense of rigidity and premium feel. For the price of this machine, it's somewhat of a disappointment to me. The screen is large and gets bright enough, but not too bright, and in sunlight is a lost cause. It's an LCD screen on this model, but I understand there are higher end configurations that have higher end screen technology. It's also a touch screen, but I've never considered that a must have for a non-2-in-1 style laptop. The keyboard is pretty average, a chiclet style keyboard, backlit, and the key travel is satisfying to me. This also has a number pad on the right, which I appreciate for work type functionality. There is no Windows hello to unlock with the camera, but there is a fingerprint reader on the power button. It's fairly accurate, but on the smaller side. The touchpad is sort of small for a laptop this size in my opinion, and is a "divingboard" style where the top is good for touch, but not clicking. There is nothing too spectacular about the graphics card, it's integrated graphics, but I will say that Intel has really started to increase their power in this regard. The Arc graphics in this machine handily beats older laptops I have with just integrated graphics. I loaded some smaller, low-powered games and it did ok, but when I tried loading one of them, the game just kept crashing. It gave me a resources error, so I think I reached its limit pretty fast. Ok, so it's not for gaming. For work, browsing, streaming, and some very light photo editing, I would say it's more than enough power. And I can also report that the battery life is pretty amazing for a Windows laptop. I can get about 10 hours of youtube, browsing, and social media on a charge. I am impressed with that. LG added a bunch of their own apps on it and I understand the reason, but usually delete that stuff immediately. The speakers do sound solid but not very powerful, so I would recommend headphones. This machine is also in the Copilot family for AI powered features, and I tried some of them out, they work well, but I don't use that stuff regularly. The camera is not spectacular, but will do fine for video chatting. Overall, I wold give this laptop a solid average in scoring. It is for someone who is light on the computing needs, and just wants a really light laptop, with a large screen, and with great battery life.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello, Eric.
      We appreciate you taking the time out of your busy schedule to submit a detailed review about the LG gram 17", Copilot+ PC, Thin and Lightweight Laptop, Windows 11 Home, Intel Evo Edition - Intel® Core™ Ultra 9, 32GB RAM, 1TB SSD, Obsidian Black, Model # 17Z90TL-H.AUB8U3.
      Regarding your comment about the casing, we want to clarify that the chassis is not made of plastic.
      Instead, it is crafted from a high-quality Magnesium Nano Alloy, offering exceptional strength while remaining lightweight.
      Engineered to meet MIL-STD 810G standards, it undergoes rigorous testing for shock, vibration, pressure, dust, and extreme temperatures, ensuring durability in demanding conditions...^Ivan. LG

  • Pros mentioned:
    Portability, Screen size

    Rated 5 out of 5 stars

    EXCELLENT!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this light weight laptop!!! The screen size is perfect and keyboard is easy to type on anywhere!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with my new computer. It has brought me peace of mind with the change in Windows operating system.

    I would recommend this to a friend