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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 41 reviews

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Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers value the gram 17” WQXGA Laptop for its large and beautiful screen, light weight, and fast performance. Many customers appreciate how lightweight the laptop is, with some specifically mentioning how much they like this feature. Others have commented on the laptop's great battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 41 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    LG Gram review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG Gram is a very strong laptop. The battery life with my moderate daily use is very good. I charge it 2-3 days which is much better than most laptops. This LG offers adjustments for nearly everything for personalizing it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this purchase. Excellent performance and super light. Great battery life. Have been traveling with a tablet versus PC because of weight and battery life. Next trip I will give this PC a try.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Very Satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've this computer for several months and am very happy with it so far. It's super light weight and the battery live is great!

    I would recommend this to a friend
  • Cons mentioned:
    Fn keys

    Rated 4 out of 5 stars

    LG laptop a little different

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a little different laptop... I actually have to use the Fn keys to do simple things and that is hard to accept.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 4 out of 5 stars

    Great choice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent speed and incredibly light. My only concern is that you can't change the battery yourself but rather need to send the computer out. Overall however, I am very happy with the computer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG -Gram I7 review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little difficult to get up and running. I needed some technical help with this. Otherwise, the computer is very nice, fast processing with very good graphics.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice computer. Screen very nice. Very light. Nice keyboard.

    I would recommend this to a friend
  • Pros mentioned:
    Screen

    Rated 5 out of 5 stars

    Love my LG

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the screen size and the light weight of this laptop. It goes where I go and works as hard as I do. The large memory is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unbelievably light and powerful!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Relative to my original PC, this laptop is so light. I find it so easy to carry anywhere, but it is so much more powerful. I use a digital fractal image development program for producing digital art. It used to take 2 to 3 DAYS to render an image that now only takes 2 to 4 hours!!! Love the power of this laptop and you will like it too!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is a replacement. I enjoy all the features of this model.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    amazing laptop 100% happy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's really a great laptop I am impressed with how light it is

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and great display. Turns on in seconds and runs quickly. Also a highly-portable, light 17" inch laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with this purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sharp and bright display fingerprint log in is very useful not used alexa yet but I', going to try it super fast and reliable system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb laptop! I am very pleased and impressed! If anything, It could have a touchscreen, but I can live with that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Game changer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop to replace one that was over 10 years old. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Have a great day

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent laptop good purchase my grandson made for me!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Gram Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the laptop. good customer service.

    I would recommend this to a friend
  • Cons mentioned:
    Freezing

    Rated 1 out of 5 stars

    Freeze, reboot, repeat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freeszes all the time and will not update. I’m a long time Mac person but this laptop was recommended for ArcGIS. Soooo disappointed

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Rated 1 out of 5 stars

    LG should be ashamed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 months after purchase, and this computer is already unreliable. The screen goes black randomly (so far it comes back on without any user intervention), and periodically the cursor scrolls uncontrollably to the right for no reason. It's a shame, because it's otherwise an attractive machine with many appealing features. Stuck with it now, but really regret the purchase.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette LG

  • Pros mentioned:
    Battery life, Lightweight

    Rated 2 out of 5 stars

    Worst. Trackpad. Ever.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to give this a 1 star... because the track pad REALLY was so rotten it makes the system virtually unusable. But it would not be fair to ignore all of the other positive aspects of the device, such as its Light weight, its thrift battery consumption, and its ability to function in an airplane power supply environment. Having said all of the positive aspects, It is intolerable that when typing a document the cursor intermittently and unpredictably jumps to weird parts of the document when you aren't looking and Inserts what you are typing, completely distorting your text. It is totally maddening that when you slightly move your finger, nothing happens, but if you apply even slightly greater movement the mouse cursor jumps across the screen. I have already worked with technical support and we'll have to return the machine period I do not recommend this model Based on my experience

    No, I would not recommend this to a friend
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