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Customer Ratings & Reviews

Your price for this item is $149.99

Customer reviews

Rating 4 out of 5 stars with 75 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers are satisfied with the K31 32GB (UNLOCKED) phone's usability and price. Many users commented on how easy it is to use and that it is much lower in price compared to other phones. Some users also mentioned that it is a good size and budget-friendly. However, some customers expressed concerns about its usability and battery life, with comments suggesting that the phone is not very durable and that the battery cannot be replaced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-75 of 75 reviews
  • Rated 5 out of 5 stars

    Nicely

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found what I was looking for that day. Thank you for her help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great phone price is very reasonable it looks good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone lg

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a great s phone I just love it I would like to recommend this phone to people

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it as a gift for someone overseas. Nice phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is easy to use and navigate. I am very happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rose

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this smart phone long time this is very good

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A phone that does the best that it can for the price that is slapped on it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Phone was a little complicated.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not likely to get another LG phone. With no back button it was too confusing to use.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my daughter very recommended

    I would recommend this to a friend
  • Cons mentioned:
    No display

    Rated 1 out of 5 stars

    lf

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible phone all around there was no display so just based off of the specs it felt like a piece of paper in your hand did not feel like a phone and the software was very glitchy

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 1 out of 5 stars

    Not used

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had problem receiving item took 2week to get had purchase another phone and sold the lg on the black market. Cannot rate this phone did not used it. I gave it 2 star so I could complete rating.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return this product coz it keeps on freezing and restarting by itself. A decent phone for kids but now if you need a phone that's efficient and fast. Phone signal was horrible too.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 1 out of 5 stars

    won't work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wouldnt work. unable to speak with someone for help. item returned. full refund expected

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We hate to hear that your unit is not working properly. Please contact LG Customer Support by
      direct message via Twitter (@LGUSSupport) or Facebook Messenger
      (https://www.facebook.com/LGUSA/). You can also call us at 800-243-0000. Please provide
      your contact information, model/serial numbers of the TV and date of purchase, and we will be
      happy to assist you. We apologize for any inconvenience this caused.^Venette LG

  • Rated 1 out of 5 stars

    Every Bargain is a Good One!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a returned item. I will also be returning it. But the Supervisor that helped that day has excellent people and work skills.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette LG

  • Cons mentioned:
    Slow

    Rated 1 out of 5 stars

    Very Slow, No 5G Wifi Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased an LG K31 Smartphone from my service provider, Spectrum. I made the mistake of waiting until I got a protective cover to activate and begin to use the phone. I went a few days beyond the allowed 14 day return period before I discovered a fault in the phone, that it is very slow. It took me a while to discover that the phone is unable to access 5G Wifi service from the router; it is only capable of 2G service. I have not noticed this failure mentioned in any of the reviews. Neither Spectrum nor LG were willing to allow me to return or exchange or receive credit for this LG K31 phone. I am not a happy camper.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette LG

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