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Customer Ratings & Reviews

Customer reviews

Rating 2.3 out of 5 stars with 3 reviews

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33%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-3 of 3 reviews
  • Cons mentioned:
    Missing battery

    Rated 1 out of 5 stars

    Mine didn't come with a battery inside??!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the removable battery feature, which is no longer popular in flagship devices. However, I don't think the refurbished phone should come without a battery inside.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Met expectations, No issues

    Rated 5 out of 5 stars

    Good phone thinking of buying one for my partner.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone no issues so far. I have had the phone for about a month now met and went beyond my expectations. So far I'm very pleased.

    I would recommend this to a friend
  • Cons mentioned:
    Missing battery, Poor customer service, Time-consuming process

    Rated 1 out of 5 stars

    Came without a battery

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, here's my story about buying this item. As soon as it arrives (in a perfect condition), I carefully applied a matte (anti-glare) screen shield, put a case on it, and tried to turn it on. No luck. After about 10 minutes I realized that this unit has no battery. Called 1-800-best-buy and listened to the free music for about 20 minutes, hung up. Drove to a nearest store (20 minutes one way), hoping they will just provide a battery. Nope. My only options were (1) more free music, (2) return. So, I am back to square one, without a phone I desperately need, and the whole process took 2 weeks or so. Wasting my time :(

    No, I would not recommend this to a friend
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