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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 55 reviews

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75%
would recommend
to a friend

Customers are saying

Customers often highlight the impressive sound quality and long battery life of the Refurbished TONE ULTRA Wireless In-Ear Behind-the-Neck Headphones. Many also appreciate the ease of use and convenient retractable earpiece feature. However, some concerns were raised regarding the durability of the wires connecting the earbuds. The headphones are praised for their Bluetooth connectivity and overall user-friendliness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 55 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect headphones for a truck driver easy to answer a call

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great headsets!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great, easy to operate! Would recommend these to others.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Amazing product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks like new earphone. Good quality and amazing sound.

    I would recommend this to a friend
  • Cons mentioned:
    Wire durability

    Rated 3 out of 5 stars

    just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing special. Sound is just fine. I thought Jbl logo will mean something better. Wires are pulled out which is awesome but so thin that is scary to pull out.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Soild headphones for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, easy controls and paring to bluetooth is a breeze, range could be a lil better but am very pleased with this set.

    I would recommend this to a friend
  • Cons mentioned:
    Wire durability

    Rated 2 out of 5 stars

    Meh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these then returned them the following week. They sound no better then my 730s. The only advantage was the cord retacts into the unit itself, which to me seems like they can fail at anytime and with how thin the speaker wire is after constantly pulling them out, I can see them coming apart from the buds itself.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ended up being a blessing. These are affordable and i like the retractable cord for the ear piece. The sound is great. I have a good connection between my phone and ear piece. Perfect Bluetooth.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Battery life is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really appreciating the battery life on the LG Tone Bluetooth. It's excellent for talk and listening to audible book. I'm not experiencing the stereo sound that I would like for my downloaded music but overall it's a great Bluetooth.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Refurbished, no worries

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a little skeptical purchasing this due the refurbished status. Don't be scared. These paired simply with my iPhone 7 and sounds amazing. I would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    Excellent Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a bit skeptical about buying a refurbished Bluetooth headset BUT to my surprise, it works great! I fortunately have had no issues and so far so good!

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had purchased this set refurbished. Great value and and very convenient. No wires to worry about which is helpful in my daily subway commute.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Worked good while they lasted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These started out as great headphones and I only use them at work. The sound was good, but for some reason the right earbud started going out on me. I'm not sure why. I will not be purchasing these again. I have heard not to buy refurbs from best buy, and starting to wonder if this is the reason why.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good product. Even though a refurb in was in excellent shape. I normally would not buy a refurb item but the price was a good deal. Only issue I have with it is the lack of bass. I will stick to wired earbuds since I feel they produce better sound compared to Bluetooth but these are not bad for the price

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great headphones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are so user friendly. Very easy to answer your phone and listen to music.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great for entry level headphones. I like the next level up myself.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    Good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to hook up. Bluetooth compatible is a quick connection

    I would recommend this to a friend
  • Pros mentioned:
    Retractable feature

    Rated 5 out of 5 stars

    lg

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great lg Bluetooth headset love the retractable earbuds

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it. It helps me multitasks. I'm able to continue to work and talk when needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bass is overlooked. I think they are fantastic

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Great Deal, Arrived Broken

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited to find such a good deal on the refurb pair. The price was right so I ordered them online. They arrived yesterday and after charging them a little I was able to give them a try. They paired easily to my iPhone 6S, but to my disappointment, the right earbud did not produce sound. I paired them to my wife's 6S and my Galaxy S5 with the same results. According to the paperwork, I could exchange them in store, but I figured they would have to order the replacement, as they wouldn't give me a new pair to replace my returns. I talked to Geek Squad, Customer Service and the 1-888-Best-Buy, and learned that my only option was just to return them to the store and re-order online. I though the store would be able to do the exchange and order a replacement at the same time. I'll be reordering these once my Rewards points are credited back to my account, but I am not entirely happy with the whole process

    No, I would not recommend this to a friend
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