Customer Ratings & Reviews
See more imagesLG - SIGNATURE 5.8 Cu. Ft. High-Efficiency Smart Front Load Washer with Steam and TurboWash Technology - Black Stainless Steel
- Model:
- WM9500HKA
- SKU:
- 5329909
Highly rated by customers for:
Customer reviews
Top Mentions
- Rated 1 out of 5 stars
Poor service outweighs good product
JackN Posted
Great product but horrible service. The washer was delivered 4 weeks late. When delivered both sides had large dents. We were told that a new washer would be delivered in 5 weeks and the damaged washer picked up. Now, customer service called and said it will be another 9 weeks for the new washer. They offered to provide a similar but different model but we purchased the washer and dryer and don’t want a different model. How utterly frustrating and I expect as we get close to the new delivery date it will get delayed again. I get the feeling they’re trying to wait us out.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi, there. Thank you for sharing your feedback regarding your recent experience with our LG Washer (WM9500HKA) model. We regret the poor service you encountered and any inconvenience caused during the delivery process.
We understand how frustrating it must have been to have your washer delivered late and damaged.
We value your loyalty and understand your desire for the exact model you purchased. We assure you that we are doing everything possible to expedite the delivery of the new washer and ensure it arrives in perfect condition. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
- Rated 5 out of 5 stars
Washer/dryer
MAXIMAMA Posted
The purchase experience was easy and Best Buy had the products I was looking to purchase.
I would recommend this to a friendBrand response from LGAnswers
Posted
Thank you for taking time to review this product. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions, please reach out to our support team on Facebook at @LGUSSupport. ^Jovelyn
- Rated 5 out of 5 stars
LG Washer
SunilB Posted
Best ever decision we did buying this Lg washer. Lg products are always realible.
I would recommend this to a friend - Rated 5 out of 5 stars
You want one!
PatH Posted
Amazing machine. Wi-fi capabilities, customize serrings, start washer from any room, anywhere
I would recommend this to a friend - Rated 5 out of 5 stars
Equipment performance
Gideon Posted
I encountered great experiences so I love it and definitely recommend this item.
I would recommend this to a friend - Rated 5 out of 5 stars
Owner
Doctor Posted
Used in veterinary hospital. Washes in a single load an amount that was previously done in two loads.
I would recommend this to a friend - Rated 4 out of 5 stars
Good
Jm95 Posted
It is a good druer seems like but I haven’t used it yet
I would recommend this to a friend - Rated 5 out of 5 stars
Mr
Elkkha Posted
Besides looks good also very quiet, quick and my laundry comes clean and fresh
I would recommend this to a friend - Rated 1 out of 5 stars
Big mess bad experience
Ritu Posted
We got sherik gibbs from the easton ohio store to come and measure and he said everything should fit except 9 inches out and we said okay. But when the installers came they said the length with the pedestals will not fit, need risers. So a big mess
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi Ritu, we realize your installation experience didn't meet your expectations and are here to assist with any further inquiries you may have. So that we can answer any questions you may have, please reach out to our team on Facebook or Twitter. Our handle is @LGUSSupport for these platforms. You're more than welcome to send us a PM on Facebook or a DM on Twitter. It would be a pleasure to assist! ^Chris
- Rated 5 out of 5 stars
LG washer
CQER Posted
I made a good choice in choosing LG I like the option of steam and Wi-Fi also downloading watch cycles
I would recommend this to a friend - Rated 5 out of 5 stars
Professionalism
RayW Posted
Excellent Installation. Kind and respectful. Very informative on operation of washer and dryer.
I would recommend this to a friend - Rated 5 out of 5 stars
Washer lg
Ganesh Posted
Nice n big washer. Working very nicely. Accommodates more clothes in one time.
I would recommend this to a friend - Rated 5 out of 5 stars
Love the large size
1874 Posted
Searched on line for best overall washer and this came up as highest rated
I would recommend this to a friend - Rated 5 out of 5 stars
Fantastic Washer
Patsym2 Posted
I love this washer. Tons of features, great quality, fantastic product
I would recommend this to a friend - Rated 5 out of 5 stars
Appliance
CWCWT Posted
Great appliance works fast and efficient and super quiet
I would recommend this to a friend - Rated 1 out of 5 stars
Leaked in 3 months, LG support is very bad
BrentW Posted
Started leaking after less than 3 months after purchasing. LG support was extremely difficult to deal with. They sent an inadequate and rude tech, who couldn't fix an issue. It's still leaking, and I still spend hours on the phone with LG. How convenient that it started leaking just outside of the Best Buy return window.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
We are concerned to learn of this ongoing issue. We would like to gather your information so that we can assist. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will research your case and doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
- Rated 1 out of 5 stars
Defective LG signature
mtroorphx Posted
I am terribly disappointed with Best Buy. How come a defective dented product has been delivered. This is the highest end product from LG. How come such an issue
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
We are sorry for this experience. This feedback will be shared with our product team. We apologize for any inconvenience.^Venette
- Rated 1 out of 5 stars
Makes laundry even more of a chore
hyounglj Posted
We did purchase our LG9500 elsewhere, after 4 years we’re looking to get another washer because we hate this one. Love the capacity, which is what we purchased it for. But to kerp laundry from smelling moldy, we have to drain it. A lot. At least twenty ounces, it takes a minute or more. LG support can’t answer if it is operated as normal. Do not purchase this washing mashine inless you want to get on yout hands and knees weekly to drain around twenty ounces of water down the nearest drain. I will never puchase another LG appliance.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
- Rated 1 out of 5 stars
Drain pump malfunction 7 repairs in 5 years
Frustrated Posted
Had washer for 5 years - drain pump has been replaced 7 times. Leaks frequently and soap dispenser do not work . You can only get service through the Signature series department. I’ve already called and talked to them after the third repair. They said that they were going to replace my washer. They did not, now that it’s out of warranty I’m stuck paying $500 a year to replace the pump Worse purchase ever BUYER BEWARE!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi, there. Thanks for reaching out to us. We understand your concern about experiencing repeated issues with your LG Washer (WM9500HKA) model, especially after multiple repairs. We want to ensure you have a smooth experience with our products and services. If your washer leaks, it might be worth checking for any blockages in the drain filter or hoses that could put extra pressure on the pump. Also, ensuring the washer is leveled can help avoid leaks and drainage problems. For more information, feel free to check out this link: https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448.
Since you've already spoken with our Signature Care team before, we’d love to take a closer look at your case. Just send us a private message on social media @LGUSSupport, and we’ll gladly help you find some solutions. ^Juvy
- Rated 1 out of 5 stars
Broken washer
Millie Posted
Broke after 3 years for the price not worth it i loved how it worked but not the longevity i expect to at least have these for at least 5+ years definitely not 3 so disappointed
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
We apologize for any inconvenience this issue has caused you and would like to help you with scheduling out of warranty service for your washer, however we need to move to another platform that supports back and forth messaging. Please send us a private message via Facebook or Twitter using @LGUSSupport, and include #VOC in the first message along with the model # and brief description of what is happening and we will provide you with all of your options. ^Jennifer