Customer Ratings & Reviews
- Model:
- WM9500HKA
- SKU:
- 5329909
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers often highlight the large capacity, excellent cleaning ability, and overall quality of the SIGNATURE 5.8 Cu. Ft. High-Efficiency Smart Front Load Washer with Steam and TurboWash Technology. Many appreciate its ease of use and the time-saving benefits of the quick wash cycle. However, some customers noted that the washer can be quite loud during operation. The positive feedback on cleaning performance and capacity outweighs the concerns about noise for most users.
This summary was generated by AI based on customer reviews.
SummerB
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Front load washer with steam is amazing so many fabulously options I am thrilled so far!
I would recommend this to a friendLG Signature Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Capacity is huge! Such a relief to only have to do towels every other day instead of daily. AND it has a smaller footprint than our old washer - which means more space in the laundry room. Great washer!
I would recommend this to a friendWasher/dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The purchase experience was easy and Best Buy had the products I was looking to purchase.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions, please reach out to our support team on Facebook at @LGUSSupport. ^Jovelyn
You want one!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing machine. Wi-fi capabilities, customize serrings, start washer from any room, anywhere
I would recommend this to a friendEquipment performance
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I encountered great experiences so I love it and definitely recommend this item.
I would recommend this to a friendMr
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Besides looks good also very quiet, quick and my laundry comes clean and fresh
I would recommend this to a friendOwner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used in veterinary hospital. Washes in a single load an amount that was previously done in two loads.
I would recommend this to a friendGood
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good druer seems like but I haven’t used it yet
I would recommend this to a friendBig mess bad experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got sherik gibbs from the easton ohio store to come and measure and he said everything should fit except 9 inches out and we said okay. But when the installers came they said the length with the pedestals will not fit, need risers. So a big mess
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi Ritu, we realize your installation experience didn't meet your expectations and are here to assist with any further inquiries you may have. So that we can answer any questions you may have, please reach out to our team on Facebook or Twitter. Our handle is @LGUSSupport for these platforms. You're more than welcome to send us a PM on Facebook or a DM on Twitter. It would be a pleasure to assist! ^Chris
LG washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I made a good choice in choosing LG I like the option of steam and Wi-Fi also downloading watch cycles
I would recommend this to a friendProfessionalism
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Installation. Kind and respectful. Very informative on operation of washer and dryer.
I would recommend this to a friendWasher lg
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice n big washer. Working very nicely. Accommodates more clothes in one time.
I would recommend this to a friendLove the large size
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Searched on line for best overall washer and this came up as highest rated
I would recommend this to a friendAppliance
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great appliance works fast and efficient and super quiet
I would recommend this to a friendFantastic Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this washer. Tons of features, great quality, fantastic product
I would recommend this to a friendLeaked in 3 months, LG support is very bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started leaking after less than 3 months after purchasing. LG support was extremely difficult to deal with. They sent an inadequate and rude tech, who couldn't fix an issue. It's still leaking, and I still spend hours on the phone with LG. How convenient that it started leaking just outside of the Best Buy return window.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are concerned to learn of this ongoing issue. We would like to gather your information so that we can assist. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will research your case and doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Defective LG signature
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am terribly disappointed with Best Buy. How come a defective dented product has been delivered. This is the highest end product from LG. How come such an issue
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry for this experience. This feedback will be shared with our product team. We apologize for any inconvenience.^Venette
- Pros mentioned:Capacity
Makes laundry even more of a chore
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We did purchase our LG9500 elsewhere, after 4 years we’re looking to get another washer because we hate this one. Love the capacity, which is what we purchased it for. But to kerp laundry from smelling moldy, we have to drain it. A lot. At least twenty ounces, it takes a minute or more. LG support can’t answer if it is operated as normal. Do not purchase this washing mashine inless you want to get on yout hands and knees weekly to drain around twenty ounces of water down the nearest drain. I will never puchase another LG appliance.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Drain pump malfunction 7 repairs in 5 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had washer for 5 years - drain pump has been replaced 7 times. Leaks frequently and soap dispenser do not work . You can only get service through the Signature series department. I’ve already called and talked to them after the third repair. They said that they were going to replace my washer. They did not, now that it’s out of warranty I’m stuck paying $500 a year to replace the pump Worse purchase ever BUYER BEWARE!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thanks for reaching out to us. We understand your concern about experiencing repeated issues with your LG Washer (WM9500HKA) model, especially after multiple repairs. We want to ensure you have a smooth experience with our products and services. If your washer leaks, it might be worth checking for any blockages in the drain filter or hoses that could put extra pressure on the pump. Also, ensuring the washer is leveled can help avoid leaks and drainage problems. For more information, feel free to check out this link: https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448.
Since you've already spoken with our Signature Care team before, we’d love to take a closer look at your case. Just send us a private message on social media @LGUSSupport, and we’ll gladly help you find some solutions. ^Juvy
Broken washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 3 years for the price not worth it i loved how it worked but not the longevity i expect to at least have these for at least 5+ years definitely not 3 so disappointed
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize for any inconvenience this issue has caused you and would like to help you with scheduling out of warranty service for your washer, however we need to move to another platform that supports back and forth messaging. Please send us a private message via Facebook or Twitter using @LGUSSupport, and include #VOC in the first message along with the model # and brief description of what is happening and we will provide you with all of your options. ^Jennifer
