Customer Ratings & Reviews

Paid a lot of money for quiet smooth running washer and did not get it

I've owned this LG dryer for 8 months now, and it functions (mostly) okay. All things considered, it is over-priced for the features that we use. I didn't find the steam function effective at all and ended up using an iron on the items I tried. The moisture sensor routinely stops the dryer early even when adjusted to dry longer. The moisture sensor is only reliable for items of the same density (all towels, etc.) My major complaint is with LG customer service. The white paint is peeling away from the entrance for the clothes (right next to the lint trap), exposing metal beneath. These little white chips of paint end up in my clothes. I contacted LG customer service. They told me this was a "cosmetic" issue and would not be covered under warranty. After speaking to a "manager", they agreed to send a technician out to look at it... who charged $78 to tell me the same thing. This dryer is not inexpensive, I expect better quality in this price range. I've had a handful of dryers over the past 20+ years (cheaper than this one), and I've never had an issue like this. At issue here is the "cosmetic" label, which gets LG out of warranty coverage. Based on this experience with LG customer service, I will not be purchasing an LG appliance again. Also, I purchased this item from Best Buy, and I have no complaints about that process or Best Buy.

Overall... fantastic dryer. Does everything we want. Efficient and has the capacity to match the washer, and get everything dry. Only issue we have had so far... is the "new" anti-static dryer bars. (The ones that stick to the drum, instead of using sheets). Due to the shape of this drum, having ridges, we haven't been able to stick it on. So we have tried on one of the "arms" but it just came off. So we are trying again with a brand new one, hoping it works... really don't want to go back to dryer sheets.