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Customer Ratings & Reviews

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Customer reviews

Rating 3.7 out of 5 stars with 14 reviews

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71%
would recommend
to a friend

Customers are saying

Customers are impressed with the black stainless steel finish of the STUDIO 23.5 Cu. Ft. French Door Counter-Depth Door-in-Door Refrigerator. However, some customers find the price to be too high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-14 of 14 reviews
  • Pros mentioned:
    Great

    Rated 5 out of 5 stars

    LG - STUDIO 23.5 Cu. Ft. French Door Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product. I would definitely order an LG again. Deliver and set- up for refridgerator was great!

    I would recommend this to a friend
  • Cons mentioned:
    Cooling

    Rated 1 out of 5 stars

    Refrigerator died after 17 months in use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG french door didn't even last 17 months before this failure prone LG linear compressor failed. Should have taken heed of what others have posted but foolishly decided to retire our 10 year old Whirlpool in favor of this features rich high end LG. Worse move I've ever made in my life. Overpriced, marginal cooling which is even worse during Summer months when ice cream is way too soft, no support whatsoever from LG with their uncaring dismissive replies. Be afraid, be very afraid purchasing any LG appliance especially their refrigerators and flat panel displays. Thanks for nothing LG!

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP LG

  • Pros mentioned:
    Black stainless, Clean water/ice dispenser

    Rated 5 out of 5 stars

    Black Stainless is Amazing!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The features are well designed and clean, with parts fitting together tightly. The quick access compartment on the right door is particularly welcome, with its promise of greater energy efficiency and temperature stability in the main compartment. I particularly like the water/ice dispenser -- a very clean, simple display, allowing more shelve space in the main compartment. The Black Stainless is not only finger-proof, but also looks super modern/awesome in our kitchen!

    I would recommend this to a friend
  • Pros mentioned:
    Door-in-door design

    Rated 5 out of 5 stars

    So far, it has exceeded our expectations.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We liked the idea of “door-in-door”, but have become believers in the convenience. Items we access often are easily accessible. It is quiet, makes ice quickly, and looks great. Apprehensive at being able to see the contents all the time, we are pleased to say that is not the case (film coating plenty dark.) We love it so far (1 mth.)

    I would recommend this to a friend
  • Cons mentioned:
    Expensive

    Rated 1 out of 5 stars

    Junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG Studio InstaViewhis, a $4,000 refrigerator is not expensive, it is expensive junk that is worthless! It is not even worth its weight in scrape metal!

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We hate to see you feel that way about our refrigerator. We would love to see what is going on to make you feel like that. Please reach out to a specialist via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^CP LG

  • Pros mentioned:
    Black stainless

    Rated 5 out of 5 stars

    Very nice fridge.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge has so much room,and the color black stainless is perfect for our kitchen.the options this fridge has exceeded our expectations.

    I would recommend this to a friend
  • Cons mentioned:
    Interior space

    Rated 4 out of 5 stars

    I really like this refridgerator!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like all of the features but was surprised that it doesn't have as much room as I imagined it would inside.

    I would recommend this to a friend
  • Pros mentioned:
    Beer showcase

    Rated 5 out of 5 stars

    Door in door is a great feature

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love being able to see the beer that is in the door and have time to decide which one I want before I open the outer door to make a selection

    I would recommend this to a friend
  • Pros mentioned:
    Black stainless

    Rated 5 out of 5 stars

    I absolutely love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get a lot of compliments on this fridge. I also really love the black stainless steel. I would absolutely recommend this to anyone!

    I would recommend this to a friend
  • Cons mentioned:
    Awful service

    Rated 5 out of 5 stars

    Awful service by Best Buy! Will buy LG again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful service by Best Buy ! Loved the product for the 2 minutes we had it ! Will buy LG again just not from Best Buy !

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Counter-Depth Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG makes a great refrigerator. Probably one of the best counter-depth refrigerator

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is all that we ever needed in our kitchen, providing great performance while adding sophistication to the place.

    I would recommend this to a friend
  • Cons mentioned:
    Expensive, Faulty app

    Rated 1 out of 5 stars

    Only 6 Months!Failed Coils and Compressor! Beware!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG technician had to tear down entire interior to replace cheap aluminum refrigerant coils after only 6 months! Refrigerant leaked into home and hundreds of dollars of food lost! This is a design flaw using aluminum coils in a $3500 refrigerator! Hours of valuable time lost to uncaring, unresponsive LG helpline agents who try to tell you the refrigerator is ‘defrosting’, that’s why your ice cream has turned to liquid! Too much money and time wasted on LG’s choice to use cheap components and charge premium price! Also, I used the wi-if SmartThinQ app to monitor unit and it failed to show refrigerator was malfunctioning. This is the so-called LG Premium Studio Series.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP LG

  • Cons mentioned:
    Expensive

    Rated 1 out of 5 stars

    Don’t be fooled by looks

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Check out LG Linear compressor online... oh it will work great for 2-3 years but that type of compressor has reliability issues. I learned that the hard way. Repair people are afraid to touch it because it’s hard to fix and won’t warranty work due to most failing again with a year... repair man asked me to check it out online if I didn’t believe what he was telling me. Paid almost 4K for mine and it’s beautiful but it barely made it past its 3rd year.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Sorry to see that your refrigerator isn't cooling after 3 years! We definitely want to get it up and running for you again. So that we can grab some information and see how we can help, please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP LG

  • Customer reviews from lg.com

    User rating, 3.3 out of 5 stars with 76 reviews on lg.com.

    See all lg.com reviews
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