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Customer Ratings & Reviews

Your price for this item is $199.99

Customer reviews

Rating 4.2 out of 5 stars with 1380 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers often highlight the superb sound quality and excellent battery life of the TONE Platinum Wireless In-Ear Behind-the-Neck Headphones. Many also appreciate the comfortable fit and lightweight design. However, some users mention occasional connection issues and a desire for improved Bluetooth range and potentially higher volume. A few customers also suggest that the price point could be more competitive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 1,380 reviews
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Defective product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this headset with the highest of expectations considering the 199 price tag. After using for 6 weeks the neck area began to separate from the side panel. I returned under warranty and was told that it was defective but they are no longer making this headset! I was given the option of gold only when I purchased the platinum-silver. When I asked if I could get a refund, I was told no. They were willing to replace with the hbs 920 $69.00 model. My $200 model can be swapped for a lesser $69.00 model! Do not buy this product. If you’re buying anyway, you better get the bestbuy extended warranty you’re gonna need it. At least with the bb warranty they will give you dollar for dollar exchange.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      What you have described is far from what we expect. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or Facebook www.Facebook.com/LGUSA ^CP LG

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    My 2nd pair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second set only because I wore out my first set. Great sound, lightweight, and awesome pricematch.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Crystal Clear and Comfortable!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased from. My dad and he loves it. The sound is clear and loud and it is overall comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great quality and convenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purchase was well worth the price. Exterior sounds are blocked, design is stylish, and quality sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones - convenient around the neck, beautiful design and great sound!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Best Blue Tooth Head Set Yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wear mine almost 24/7. I can hardly ever hear my phone when I am driving, so trying hear it just through the speaker phone ids impossible. I skate outdoors about 60 miles a week and usually listen to music the entire time. The battery life is great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great fit, great sound, great deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the feel of these. The sound is great. The fit is perfect. The retractable headphones are awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    my wife made the switch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i couldnt het my wife to use any headset until these. she loves these for the comfort and the quality.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love these ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great, very comfortable. I just wish the bus where just a little smaller bc ear wry small

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Overall good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones work great in terms of sound quality when playing music. The only complaint is that when speaking on the phone and having both ear plugs in, I get an echo in terms of outside noise. Have to make sure the buds are in completely.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    Returned because of one problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only returned these because if the retractor button on the inside was irritating my neck. Other than that they sounded good and were comfortable, just a little expensive for what they were.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect soltuion

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spend a majority of my day on conference calls using my mobile. I've always used corded ear buds until I decided to try these. They are perfect, I can walk around without carrying my phone and answer with a simple command and don't have to worry about accidentally walking away and pulling my phone off the desk. The sound quality, both incoming and outgoing is excellent. I am extremely pleased with the decision to move to these.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great device. Love the simplicity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a Sleek design just goes around your neck and it's hands-free the quality and clearness is great.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    One of the Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had LG Tone Bluetooth headsets and this one is the best thus far. The battery life and reception is awesome. I like the retractable earbuds because now I don't have to worry about them getting in the way. Overall, it's a good product.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Familiar structure and function

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Similar to other LG Bluetooth headsets. Sturdier frame but button placement is different on this model so if you are familiar with other models this will be an adjustment. Good improvement to the bam ground noise cancellation feature on this one.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was to replace a broken Bluetooth headset. The sound is clear and the fit is comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    By far the best headphones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones I have owned. It's best to purchase the protection plan. You never know what can go wrong with headphones I have learned my lesson over the years. But these are this is the best headphones on the market.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    another great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great. It's very lightweight I forget sometimes that i have it on. GREAT product.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very pleased with my LG earphone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is very clear and crisp. The earphone stays in place around my neck. Earbuds fit perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    good but not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have good sound quality. they connect easily. My only issue is that they don't have good range. You can barely go from one room to another. I would definitely look around for a better range but if not I would recommend these.

    I would recommend this to a friend