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Customer Ratings & Reviews

Your price for this item is $199.99

Customer reviews

Rating 4.2 out of 5 stars with 1380 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers often highlight the superb sound quality and excellent battery life of the TONE Platinum Wireless In-Ear Behind-the-Neck Headphones. Many also appreciate the comfortable fit and lightweight design. However, some users mention occasional connection issues and a desire for improved Bluetooth range and potentially higher volume. A few customers also suggest that the price point could be more competitive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 1,380 reviews
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Ok but........

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesman sold this head set as a noise canceling set, but it isn't :(, the clarity however, is very good!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Light and goes anywhere

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG is lightweight and had a good sound. I am no sound expert but the LG sounds good to me. I use it for exercise walks and working in the yard. I would recommend this model to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best around the neck Bluetooth I have ever owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though I had done the research online I changed my mind while at the store and bought the same brand but the lower quality I returned it purchase the one that I currently own and have been completely satisfied , the staff members at the Best Buy store in Santee are Beyond helpful they answered every question that I had and they really helped me and guided me in the right direction I have since purchased a refrigerator a smartwatch as well as other items that my family purchased and thank you for this survey and review Tina klick I am also a small business owner in Santee and appreciate Best Buy being in Santee so we can keep Santee alive in the financial situation

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good. Works average. Product worked fine for about a week then the button to skip music stop working, not skipping anything anymore.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 5 out of 5 stars

    Love Love Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation at its finest!!! Wireless Bluetooth, able to listen to my favorite music and answer my calls while jogging thru the park! Best device ever, well worth the money spent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not cheap, but worth it if you can't afford it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has excellent sound for listening to music and for phone conversations. It is super convenient to use with Siri, and the voice recognition is generally good. Some head sets just don't have good enough sound quality for the phone to figure out what you are saying. This one does!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product and it fits the mold of comfort and an overall ease of use. Wouldn't purchase for 200 bucks but at the correct price a gift item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones, my wife loves them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 3rd set of these my wife has had. She wears them to work in a manufacturing facility. The reason these are the 3rd set is that she usually breaks them due to the harsh environment. I ale\ways buy the extended warranty and Best Buy replaces the headphones without question.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Range

    Rated 4 out of 5 stars

    Range is not as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is good, however you can't go to far from the source .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad for earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    concerned about retracting feature - earbuds snap into receptor and I believe this will end up causing the cable to weaken and not be usable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Second one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased one last year and literally wore it out, no fault of LG. It's still functioning, I really wanted the next step up for work, (I drive a million miles) and hands free is amazing. I listen to music and other things when I need peace as well. I love my LG! No regrets!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very convenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. They are so convenient. You can just wear them around your neck and forget about them. Great sound quality also.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Good but not the best LG's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is a little distant and these won't stay connected to Bluetooth when I receive a call.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good Sound, Mic Sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset provides good sound quality but sounds like you're talking from the moon on calls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesomeness

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a pair of these Tones for my husband The Truck Driver. Before purchasing them I use to hate talking to him using the other brand because of all of the background noise. With these it seems like he's in an office cubicle or somewhere quiet by himself.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok head set

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should be noise reducing and more durable . I'm a truck drive and it helps to have my hands free to drive. But they don't last long

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Quality Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable to wear, retractable earbuds provide clear listening with noise cancelling for your phone, and high quality sound for music. Really like the unique gold tone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad little headset. Keeps surrounding noise out pretty well ( we have a soft top Jeep and people can hear us with no problem ).

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Comfortable fit and great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable fit and great sound. The battery life is also great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    nb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG TONE Platinum Wireless is good at all. I would recommend to a friend.

    I would recommend this to a friend