Customer Ratings & Reviews
- Model:
- HBS-835S
- SKU:
- 6320917
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 3.8 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are impressed with the TONE Ultra SE HBS-835S Wireless In-Ear Headphones for their exceptional sound quality and long battery life. Many users have commented on how comfortable they are to wear, especially for extended periods. The retractable earbuds are also a popular feature, as they add to the convenience of the headphones. While some customers have raised concerns about durability and pricing, the overall positive feedback suggests that these headphones offer great value for the price.
This summary was generated by AI based on customer reviews.
too much noise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everyone I've talked to said that my mic gives off a lot of noise when I talking. Like back ground noise ect.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It sounds like we'll need to walk through some troubleshooting for your headset. Please head over to our support team via @LGUSSupport on Twitter or you can give us a call at 800-243-0000 so that we can dig into this a little more for you. ^CP
Wish they made it better... not worst...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By removing the button on the right side and the trac skip. They made this once awesome tool incredibly frustrating. Plus the voice mic is not as good as the previous model.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG headset. I am sorry to hear that it did not meet your expectations. Your feedback is very important to us and the concerns will be shared with our product team.
If you decide to give LG audio products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
Too expensive
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great. Sound quality has degraded since purchase in 6/2019. Bought the 2 year warranty because this seems to happen with all headphones.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Very Disappointing
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately for the price These headphones did not last a full year. Very disappointing Usually a great product
No, I would not recommend this to a friendProduct
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was a little more durable but cut in and out not worth the price
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Fair
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok having issues with it. Think i should have bought the beats head sets.
I would recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into issues with your headset. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Lg headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The person you’re calling can’t hear you. These are the second pair I’ve tried and got the same results. I would not recommend these to any one
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It sounds like we'll need to walk through some troubleshooting for your headset. Please head over to our support team via @LGUSSupport on Twitter or you can give us a call at 800-243-0000 so that we can dig into this a little more for you. ^CP
Sounds muffled
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds muffled when talking was told do not like product
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It sounds like we'll need to walk through some troubleshooting for your headset. Please head over to our support team via @LGUSSupport on Twitter or you can give us a call at 800-243-0000 so that we can dig into this a little more for you. ^CP
This bluetooth is not what it says
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound isnt full, less features, doesnt work well like the original LG bluetooth
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It sounds like we'll need to walk through some troubleshooting for your headset. Please contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Decent
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were decent headpones but only lasted a year and I just missed out on the factory warranty
I would recommend this to a friendPeople can't hear me on them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.People can't hear me on them n dont stay charged. Not worth the money that I spent
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It sounds like we'll need to walk through some troubleshooting for your headset. Please head over to our support team via @LGUSSupport on Twitter or you can give us a call at 800-243-0000 so that we can dig into this a little more for you. ^CP
Look nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I order 2 pair bluetooth headphones but both have problems after 2 days..i can't hear anything after 2 days.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It sounds like we'll need to walk through some troubleshooting for your headset. Please head over to our support team via @LGUSSupport on Twitter or you can give us a call at 800-243-0000 so that we can dig into this a little more for you. ^CP
Junk
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG could do way better than this. There is no reason for this product to be as lousy as it is.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that you are not happy with your headset, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
The worst
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They really bad quality and very expensive. Not even 1 star.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Sound plays like a speaker not into the ear .
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality . Avoid this manufacturer, make and model . High Price , too.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This doesn't sound right. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
- Pros mentioned:Battery life
Decent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones for my husband to use on the job. He does alot of driving and these are perfect for listening to google maps or for hands free calls while driving. Quality is good and he can get through a shift without needing to charge
I would recommend this to a friend - Pros mentioned:Sound quality
Best Headphones ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these headphones for 2 years now. NEVER had a issues with retracting or pairing. I work outdoors, 8 hours a day, in all weather and not once have these failed me! Sounds are great, answering calls a snap. I would buy another set.
I would recommend this to a friend - Pros mentioned:Comfort
Love, Love, Love
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have an IPhone and I have tried the Apple earbuds but for whatever reason they hurt my ears. But these are cushioned so they are extremely comfortable. Also, I like that I keep them around my neck so I am not always looking for the earbuds in my pocket. The battery life is good, but I wish it had a little bit better battery life. I tend to stay on the phone a lot so I have to charge often. I really love these headphones.
I would recommend this to a friend Average sound quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These say they have JBL speakers in them but I have a pair of JBL neckbands and they sound WAY better than these. These are weak and hollow and tinny. No bass. Just meh. I'm sure they'd be find for calls and stuff but not that great for music.
No, I would not recommend this to a friendWorst design than previous model.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NOT IMPRESSED!!! I always thought highly of L.G. However, this product has changed that opinion. It is obvious that they condensed the design to save money. The combo button to control sound and song advancement is a very disappointing modification. CHEAP,CHEAP,CHEAP!!! AND IT SOUNDS CRAPPY. LG was once respected in our home, no more.....
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry you are unhappy with the design of the HBS-835S. If you're in need of some guidance with using your headset, please head to our support page at @LGUSSupport on Twitter or you can give us a call at 800-243-0000 so a specialist can help out. ^CP