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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 466 reviews

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93%
would recommend
to a friend

Customers are saying

Customers often highlight the excellent protection and water resistance offered by the frē Case for Apple® iPad® Air. Many appreciate its lightweight design and ease of use, while also noting a snug fit for the device. However, some customers mention that the case may add bulk and that there have been some reported issues with the volume buttons. A few also point out the relatively high price point and the lack of a built-in stand.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-466 of 466 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was introduced to LIFEPROOF with the iPhone case and it has saved my phone countless times, so when I got an iPad the 1st thing I did was go get a LIFEPROOF case for it. I don't think you can't beat them for looks, feel and protection!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Finally a well built lifeproof with good sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a few different lifeproof cases. Usually took them back for credit. The iPad Air fre case does the job the others promised and fell short . Very happy with lifeproof ...Finally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects well from drops. It’s been dropped a couple times and not a scratch on it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I do not recommend product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lifeproof? Absolutely not. Anything but life proof. Pieces break off and stuff gets in there. It was bought by my dad for my son's iPad Air safety. It was a gift. My dad thought it was a better buy than the $80 military case and they hadn't yet made one for iPad Air. Lifeproof case broke the part that you need to move to charge the device broke right off. My son has been very careful with the iPad. I'm always the one to one that moves that piece to charge it.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there,

      We’re truly sorry that this FRE case has sustained some damage. We get why you are disappointed and we definitely want help out. Thankfully we can easily replace your son’s case through our warranty. Please give us a call at 1-855-419-7418, and we will be more than happy to get that lined up in practically no time at all!

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    Not 100% protection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the life proof after tons of research thinking it would protect my iPad. After a little bit I've noticed appeared to be a scratch but it turned out that my iPad screen cracked. I know it didn't drop on any hard surface.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Jodi,

      We’re truly sorry that your iPad Air's screen cracked. We realize just how frustrating a damaged device can be and completely understand your disappointment. Protecting your iPad is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation.

      Your iPad is beyond the limitations of our warranty, however, we would very much like to offer you a new LifeProof case since yours may have been compromised in whatever incident caused the crack as well. Please feel free to reach out to us at 1-855-419-7418, and we can set this up for you.

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    Didn't fit

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this after I was told this would fit my iPad air 2, put it on when I got home and of course didn't fit. Had to drive 45 minutes back to the store the next day! Really wanted a Lifeproof for me iPad too!

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Troopa,

      We are sorry that you received some misinformation about which case would be compatible with your iPad Air 2. We can completely understand why that would be disappointing. Please check out the links below for information on LifeProof cases that will fit your device. Of course, if you have any questions please do not hesitate to give us a call at 1-855-419-7418.

      http://www.bestbuy.com/site/lifeproof-nuud-case-for-apple-ipad-air-2-black/6616023.p?id=1219664858676&skuId=6616023

      http://www.bestbuy.com/site/lifeproof-nuud-folio-case-for-apple-ipad-air-2-blacktop/4689601.p?id=1219801180345&skuId=4689601

      Sincerely,
      LifeProof Customer Service Team lifeproof