Customers highly value the Frē Protective Case's robust protection and water resistance, frequently praising its ease of use and lightweight design. However, some users noted concerns regarding sound quality and bulkiness, with a few mentioning challenges related to the screen protector and headphone jack compatibility. The price point also received some negative feedback.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 1,586 reviews
Pros mentioned:
Waterproof
Cons mentioned:
Screen protector
Rated 3 out of 5 stars
Scratches to easily
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love that this case is waterproof and indestructible. With that said the screen gets scratched way to easily and for the price I can't justify buying anymore of them.
Flip
This review is from LifeProof - Frē Protective Case for Apple iPhone 5, 5s and SE (1st generation) - Black
No, I would not recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Hi Flip,
We’re sorry that the screen protector on your FRE case is collecting a few scratches. We’re glad that the case is getting a little roughed up and not your iPhone as we can easily replace a compromised case through our warranty. Please feel free to give us a call at 1-888-533-0735, and we will be more than happy to get a warranty replacement case lined up!
Best, LifeProof Customer Service Team
Cons mentioned:
Sound quality
Rated 1 out of 5 stars
Humming noise, can't control touchpad
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
★★★★★
★★★★★ 1 out of 5 stars.
marg
· 11 months ago
HUMMING NOISE
I bought a new Lifeproof case last week and when in use I can hear a humming/buzzing noise when making or receiving a call. Take the cover off the Iphone and the noise goes away. I have tried turning off vibrations in settings but the noise is still there. Can't control the phone you try and get it to react to touch and it will not accept commands. Had an older model and it was great. Lifeproof - shame on you for downgrading to a crummy product and acting as if it is the same as the older better one (same model). Back it goes!
This review is from LifeProof - FrēProtective Case for Apple iPhone 5, 5s and SE - Purple/Crushed Purple
No, I would not recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Hey there Dale,
We're very sorry to hear that you're experiencing a humming noise with your iPhone 5 FRĒ case! This is certainly odd, and it also sounds like your integrated screen protector was sitting a little higher above the phone screen than we would normally prefer. If you happen to still have the case, we are always happy to replace damaged or defective products under our awesome warranty, so please feel free to call our friendly representatives at 1-888-533-0735. We’re confident that a replacement case should deliver on the LifeProof quality that you expect!
Best, LifeProof Customer Service Team
Pros mentioned:
Protection
Rated 5 out of 5 stars
Its kid proof
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Drops, spills, 6 year olds... nothing has protected a phone better then this case. Ive used Otterboxes and they work for some things but this case wipes those out. Its the best protection for an iphone ever.
This review is from LifeProof - Frē Protective Case for Apple iPhone 5, 5s and SE (1st generation) - Gray, Grind grey
I would recommend this to a friend
Pros mentioned:
Protection
Rated 4 out of 5 stars
Great protection
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case has provided great protection for the iPhone. The back of the case did warp with normal use. And the protection over the home button broke after a few months.
This review is from LifeProof - FrēProtective Case for Apple iPhone 5, 5s and SE - Purple/Crushed Purple
I would recommend this to a friend
Pros mentioned:
Protection
Rated 4 out of 5 stars
Great customer support
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
A little disappointed that the case broke within a month, however customer service could not have been better. A simple email and a replacement product was delivered. The case definitely fortress what is advertises.
This review is from LifeProof - Frē Protective Case for Apple iPhone 5, 5s and SE (1st generation) - Black
I would recommend this to a friend
Pros mentioned:
Water resistance
Rated 4 out of 5 stars
Great phone case
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
So far the case is working great! I followed the instructions and submerged it in water for over half an hour and no water got inside the case. I feel it will keep my new iPhone water free and protect it from drops!
This review is from LifeProof - Frē Protective Case for Apple iPhone 5, 5s and SE (1st generation) - Gray, Grind grey
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Husband's favorite phone case
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Only phone case my husband likes is the LifeProof Fee case. He's a mechanic and these cases do a great job of protecting his phone while he is working.
This review is from LifeProof - Frē Protective Case for Apple iPhone 5, 5s and SE (1st generation) - Gray, Grind grey
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Worth every cent
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is the second LifeProof case I've purchased (first one got ripped). Never tested it against water damage, but definitely absorbs small falls and being carried about plus it keeps the phone clean.
This review is from LifeProof - Frē Protective Case for Apple iPhone 5, 5s and SE (1st generation) - Black
I would recommend this to a friend
Pros mentioned:
Weight
Rated 5 out of 5 stars
Great iPhone SE case
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case is perfect ! It's extremely lightweight compared to some of the other cases I looked at. Since its lifeproof its comes with all the other weather safe features. I would recommend this product !!!!!
This review is from LifeProof - Frē Protective Case for Apple iPhone 5, 5s and SE (1st generation) - Black
I would recommend this to a friend
Pros mentioned:
Water resistance
Rated 4 out of 5 stars
Peace of mind
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Still nervous about submerging it into water because there was a little moisture when I initially tried it in water but overall this lives up to its promise. For drops, spills or even the beach, no problems. Thumbs up!
This review is from LifeProof - Frē Protective Case for Apple iPhone 5, 5s and SE (1st generation) - Black
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
The best
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This reviewer received promo considerations or sweepstakes entry for writing a review.
It's just MHO but life proof makes the best protective cases for the buck. My employees and I all use life proof and they have saved phones on more than one occasion. Well worth the premium price.
This review is from LifeProof - Frē Protective Case for Apple iPhone 5, 5s and SE (1st generation) - Black
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
best protection
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This reviewer received promo considerations or sweepstakes entry for writing a review.
As a bicyclist I carry my smart phone in my rear jersey pocket; it needs protection from sweat. The LifeProof case in best at this. At ride's end, I simply rinse the phone under the faucet,
This review is from LifeProof - Frē Protective Case for Apple iPhone 5, 5s and SE (1st generation) - Gray, Grind grey
I would recommend this to a friend
Rated 4 out of 5 stars
Good case but it does not last long
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case is a good case but it does not last long.
This review is from LifeProof - Frē Protective Case for Apple iPhone 5, 5s and SE (1st generation) - Black
I would recommend this to a friend
Pros mentioned:
Waterproof
Rated 5 out of 5 stars
Excellent Case!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I've used several other cases in the past for my phones. But this case really got my attention due to it's waterproof technology. It makes my phone's appearance more bigger but do it's job very well...
This review is from LifeProof - Frē Protective Case for Apple iPhone 5, 5s and SE (1st generation) - Gray, Grind grey
I would recommend this to a friend
Pros mentioned:
Protection
Rated 4 out of 5 stars
Good protection (impact + water) for iPhone
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Nice protective cover for iPhone. Appreciated Best Buy still having 5SE phone cover in stock (ATT&T Store did not), Replaced the same Otter cover which wore out after two years of daily use.
This review is from LifeProof - Frē Protective Case for Apple iPhone 5, 5s and SE (1st generation) - Black
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Great case for outdoor active individuals
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Since these cases came out I've been buying them. Last longer than any other case, and I really put mine to the test. Expensive but worth every dollar when you accidentally spill a drink on your phone.
This review is from LifeProof - FrēProtective Case for Apple iPhone 5, 5s and SE - Purple/Crushed Purple
I would recommend this to a friend
Cons mentioned:
Bulk
Rated 4 out of 5 stars
Good case
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This reviewer received promo considerations or sweepstakes entry for writing a review.
So far this has been a good case. It’s not as thick as my old one so it’s not so bulky. Bottom of the screen has a bit of space so when I type It sticks a bit. But overall I would buy this again.
This review is from LifeProof - Frē Protective Case for Apple iPhone 5, 5s and SE (1st generation) - Black
I would recommend this to a friend
Pros mentioned:
Waterproof
Rated 5 out of 5 stars
Husband Proof
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought it for my husband. He's not the most careful guy in the world. So far it works great. We'll see the next time he jumps in the pool with his phone in his pocket if it truly is waterproof.
This review is from LifeProof - Frē Protective Case for Apple iPhone 5, 5s and SE (1st generation) - Gray, Grind grey
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Excellent protection for iphone
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
My teenager's phone takes a lot of day to day abuse and this case has done an excellent job protecting the phone from many drops and while getting jostled around in backpacks and lockers.
This review is from LifeProof - Frē Protective Case for Apple iPhone 5, 5s and SE (1st generation) - Black
I would recommend this to a friend
Pros mentioned:
Waterproof
Cons mentioned:
Headphone jack
Rated 2 out of 5 stars
Terrible
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case is aweful to say the least. I should have returned it. You need a special cord to use the headphones which is a pain and I can't find it anywhere now so I have to take the case off to use standard earbuds. It will prevent me from dialing numbers unless I release the door where you plug it in, that took me a month to figure that out. It's probably because it's waterproof. I don't know I spent money on it and didn't want to be wasteful so I suffer with the inconvenience
No, I would not recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Dear Paula,
Sorry to see that your LifeProof FRĒ has been giving you such a hard time! The headphone jack itself is designed intentionally to keep the phone protected from water even when you're listening to music, and although it adds a bit more hassle, we think the security is worth it. Furthermore, we engineer our products to offer superior protection while also providing full functionality of the device itself, so it's especially odd that you haven't been able to dial any numbers with the charge port door closed! We definitely don't want you to have to "suffer with the inconvenience," so please feel welcome to call our friendly representatives at 1-888-533-0735, and they'll be glad to help you find a solution to this!