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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1586 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers highly value the Frē Protective Case's robust protection and water resistance, frequently praising its ease of use and lightweight design. However, some users noted concerns regarding sound quality and bulkiness, with a few mentioning challenges related to the screen protector and headphone jack compatibility. The price point also received some negative feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 1,586 reviews
  • Pros mentioned:
    Waterproof
    Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    Scratches to easily

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that this case is waterproof and indestructible. With that said the screen gets scratched way to easily and for the price I can't justify buying anymore of them. Flip

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Flip,

      We’re sorry that the screen protector on your FRE case is collecting a few scratches. We’re glad that the case is getting a little roughed up and not your iPhone as we can easily replace a compromised case through our warranty. Please feel free to give us a call at 1-888-533-0735, and we will be more than happy to get a warranty replacement case lined up!

      Best,
      LifeProof Customer Service Team lifeproof

  • Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Humming noise, can't control touchpad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ★★★★★ ★★★★★ 1 out of 5 stars. marg · 11 months ago HUMMING NOISE I bought a new Lifeproof case last week and when in use I can hear a humming/buzzing noise when making or receiving a call. Take the cover off the Iphone and the noise goes away. I have tried turning off vibrations in settings but the noise is still there. Can't control the phone you try and get it to react to touch and it will not accept commands. Had an older model and it was great. Lifeproof - shame on you for downgrading to a crummy product and acting as if it is the same as the older better one (same model). Back it goes!

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey there Dale,

      We're very sorry to hear that you're experiencing a humming noise with your iPhone 5 FRĒ case! This is certainly odd, and it also sounds like your integrated screen protector was sitting a little higher above the phone screen than we would normally prefer. If you happen to still have the case, we are always happy to replace damaged or defective products under our awesome warranty, so please feel free to call our friendly representatives at 1-888-533-0735. We’re confident that a replacement case should deliver on the LifeProof quality that you expect!

      Best,
      LifeProof Customer Service Team lifeproof

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Its kid proof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drops, spills, 6 year olds... nothing has protected a phone better then this case. Ive used Otterboxes and they work for some things but this case wipes those out. Its the best protection for an iphone ever.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great protection

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case has provided great protection for the iPhone. The back of the case did warp with normal use. And the protection over the home button broke after a few months.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great customer support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little disappointed that the case broke within a month, however customer service could not have been better. A simple email and a replacement product was delivered. The case definitely fortress what is advertises.

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance

    Rated 4 out of 5 stars

    Great phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the case is working great! I followed the instructions and submerged it in water for over half an hour and no water got inside the case. I feel it will keep my new iPhone water free and protect it from drops!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Husband's favorite phone case

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only phone case my husband likes is the LifeProof Fee case. He's a mechanic and these cases do a great job of protecting his phone while he is working.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Worth every cent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second LifeProof case I've purchased (first one got ripped). Never tested it against water damage, but definitely absorbs small falls and being carried about plus it keeps the phone clean.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great iPhone SE case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is perfect ! It's extremely lightweight compared to some of the other cases I looked at. Since its lifeproof its comes with all the other weather safe features. I would recommend this product !!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance

    Rated 4 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still nervous about submerging it into water because there was a little moisture when I initially tried it in water but overall this lives up to its promise. For drops, spills or even the beach, no problems. Thumbs up!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's just MHO but life proof makes the best protective cases for the buck. My employees and I all use life proof and they have saved phones on more than one occasion. Well worth the premium price.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    best protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a bicyclist I carry my smart phone in my rear jersey pocket; it needs protection from sweat. The LifeProof case in best at this. At ride's end, I simply rinse the phone under the faucet,

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good case but it does not last long

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is a good case but it does not last long.

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 5 out of 5 stars

    Excellent Case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used several other cases in the past for my phones. But this case really got my attention due to it's waterproof technology. It makes my phone's appearance more bigger but do it's job very well...

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good protection (impact + water) for iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice protective cover for iPhone. Appreciated Best Buy still having 5SE phone cover in stock (ATT&T Store did not), Replaced the same Otter cover which wore out after two years of daily use.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case for outdoor active individuals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since these cases came out I've been buying them. Last longer than any other case, and I really put mine to the test. Expensive but worth every dollar when you accidentally spill a drink on your phone.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this has been a good case. It’s not as thick as my old one so it’s not so bulky. Bottom of the screen has a bit of space so when I type It sticks a bit. But overall I would buy this again.

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 5 out of 5 stars

    Husband Proof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my husband. He's not the most careful guy in the world. So far it works great. We'll see the next time he jumps in the pool with his phone in his pocket if it truly is waterproof.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent protection for iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My teenager's phone takes a lot of day to day abuse and this case has done an excellent job protecting the phone from many drops and while getting jostled around in backpacks and lockers.

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof
    Cons mentioned:
    Headphone jack

    Rated 2 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is aweful to say the least. I should have returned it. You need a special cord to use the headphones which is a pain and I can't find it anywhere now so I have to take the case off to use standard earbuds. It will prevent me from dialing numbers unless I release the door where you plug it in, that took me a month to figure that out. It's probably because it's waterproof. I don't know I spent money on it and didn't want to be wasteful so I suffer with the inconvenience

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Dear Paula,

      Sorry to see that your LifeProof FRĒ has been giving you such a hard time! The headphone jack itself is designed intentionally to keep the phone protected from water even when you're listening to music, and although it adds a bit more hassle, we think the security is worth it. Furthermore, we engineer our products to offer superior protection while also providing full functionality of the device itself, so it's especially odd that you haven't been able to dial any numbers with the charge port door closed! We definitely don't want you to have to "suffer with the inconvenience," so please feel welcome to call our friendly representatives at 1-888-533-0735, and they'll be glad to help you find a solution to this!

      Sincerely,
      LifeProof Customer Service Team lifeproof

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