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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 552 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers frequently mention the excellent protection and water resistance offered by the FrĒ Protective Water-resistant Case for Apple® iPhone® X. Many appreciate the case's fit and lightweight design, while some find the screen protector to impact image clarity and the price to be high. Positive feedback also highlights the ease of use and overall quality of the case. However, a few customers noted that the case could be considered bulky.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 552 reviews
  • Pros mentioned:
    Case quality

    Rated 3 out of 5 stars

    Great Protection but....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always loved Lifeproof cases for their ruggedness and durability but the display on this case looks fuzzy and has the “rainbow effect” often. It makes me forget that I splurged on the iPhone X because the display is just okay.

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey there LegallySam94,

      We're truly sorry to hear that this FRĒ series seems to be diminishing your experience with the iPhone X! Here at LifeProof, we're true believers of crystal-clear protection, and we would love to get you back to this high standard. Please feel welcome to call our handy representatives at 1-888-533-0735, and they'll fix things up with a simple warranty replacement. You'll have a brand-new, translucent cover over your phone display in practically no time at all!

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Pros mentioned:
    Water resistance

    Rated 3 out of 5 stars

    Waterproof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that lifeproof cases are waterproof and use them when I vacation, but the don’t stand up to everyday use as well as an otter box which protects better against bumps and drops. Also, the belt clip for life proof is overpriced.

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Fireguy,

      While we're glad that the FRĒ series has the honor of accompanying you on vacations, we apologize that you're not finding it fit for the daily routine! We assure you, the cases are put through an extensive amount of testing to ensure both solid waterproof security as well as drop protection. If you have any additional questions, please feel welcome to call our friendly representatives at 1-888-533-0735, and they'll gladly do whatever they can to help!

      Cheers,
      LifeProof Customer Service Team lifeproof

  • Rated 5 out of 5 stars

    Lifeproof is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had several lifeproof cases, and I always continue to go back to them. I have an iPhone X, and it works great with everything. Facial recognition, the buttons and everything else are still accessible and work how I would except them to! Overall, very pleased with this purchase!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good product, would buy it again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with the product. The screen did scratch early on, and touches along the outer edges do not seem to be as responsive, but I am still happy to have my phone in this case. There is some peace of mind that come with that, so the small other issues are okay.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 2 out of 5 stars

    Water resistant, but hazy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had a LifeProof Fre case in the past and it was great. I’m not sure if something changed, but this one is awful. Multiple people have told me I sound muffled on the phone, typing is a chore because the built-in screen protector seems to be messing with the screen, and photos come out worse than on my iPhone 5s. My phone went directly from the box into the case, so it is not fingerprints or dust/dirt causing the issue. Since I got the case I’ve taken the phone out a few times to try to clean the case and it doesn’t improve it at all. Perhaps my case is defective, but if not the quality has gone downhill.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey hspw,

      Yikes, this certainly doesn't sound like the seamless experience that we had in mind for the iPhone X FRĒ! We so apologize that this is happening, and if you're willing to give that epic protection another shot, our friendly representatives would love to get you into a sleek new replacement case. Just give them a call at 1-888-533-0735, and they'll get a warranty claim rolling right away!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 4 out of 5 stars

    Solid protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is nicely constructed, providing a firm snap on closure. It’s suppose to be waterproof but I don’t have the nerve to test it. Power on button is a little stiff to begin with but I expect it will need breaking in to function better. Overall a good value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Life proof always the best

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for a summer vacation and wanted to take some underwater video. Great clarify for underwater video taking and really secure feeling while under water. A little pricey but definitely work the investment.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 1 out of 5 stars

    Good for protection...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had a lifeproof case on every iPhone since their existence. So to my surprise this case just doesn’t cut the mustard. For protection it’s perfect, but as soon as you get it on and look at your iPhone X you’ll be disappointed. The screen instantly goes grainy. Like face grease on it. I’ve cleaned it inside and out. There’s no rainbow or liquid. It’s just hard to even write this review on it, hurts my eyes. I’d start looking for a different case.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey Crash,

      "Just doesn't cut the mustard"...not exactly the words we were looking for to describe this FRĒ series! We're so sorry to hear that the screen protector isn't entirely meeting expectations, and our awesome representatives would love to get things rolling again with a warranty claim. Please feel free to give them a call at 1-888-533-0735, and they'll clear things up by sending out a replacement case. We'll restore your confidence in LifeProof in no time!

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve never bought any other brand other than life proof case. I love the color and the warranty it comes with. Best Buy were the only ones in the area who had this life proof case in my phone size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best case ever!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve never bought any other brand other than life proof case. I love the color and the warranty it comes with. Best Buy were the only ones in the area who had this life proof case in my phone size.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for protection but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works awesome for a rugged case but they still haven’t solved the issue with camera reflection distortion. Sometimes very hard to focus. Highlight situations reflect a lot in the shot. Kinda frustrating. Other then that it’s perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HAPPY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot live without my LifeProof Case!!!! If it is not available yet then I will not get the phone yet! I do not understand how it is made, but it cab be dropped on the concrete and NEVER has a problem!! How incredible!.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best protective phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Life Proof cases are super durable and pretty! I dropped my phone as soon as I left the store and it barely left a mark. I will say, they are not actually dust proof. I have to clean it out every 3 weeks or so.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Every mom should have one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really works! My Kids drop my phone all the time & not 1 scratch. Phone still works. I’ve had one on every phone I’ve ever had. I will not take my phone out of the box until I have a life proof case for it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Remove screen glass 1st

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job. I use this only as needed and use an Otterbox as my daily case. For this reason I don’t want to remove my Zagg glass but it makes a large bulge in the Lifeproof case because of this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had multiple Life proof cases and have never had a problem. One wouldn’t close over the charging port and they replaced it. My phone takes a beating getting dropped outside and the Florida heat.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my LifeProof case and the colors make the phone feel feminine versus other protective cases. The case will provide protection against falls. I just wish it was slightly smaller.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case. I had a limited choice when the X first came out and after cracking my screen it was time for an upgrade. Best thing I can say about it is I would buy it again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case was a steal. It was half off and they even did price matching with Amazon, which knocked off a few extra bucks as well! Sturdy, and effectively everything proof...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great case

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for someone who likes simple cases and also like the fact that the black color doesn’t show the color transfers from jeans or color clothing.

    I would recommend this to a friend