Customer Ratings & Reviews
- Model:
- 77-57164
- SKU:
- 6146101
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers frequently mention the excellent protection and water resistance offered by the FrĒ Protective Water-resistant Case for Apple® iPhone® X. Many appreciate the case's fit and lightweight design, while some find the screen protector to impact image clarity and the price to be high. Positive feedback also highlights the ease of use and overall quality of the case. However, a few customers noted that the case could be considered bulky.
This summary was generated by AI based on customer reviews.
GOOD CASE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like it but it had a crack in it when I got it! It was cracked where my camera is.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi LAH1974,
Yikes! Looks like your camera lens just wasn't ready for the duty of protecting your iPhone X! We're sorry to hear that it bailed, but not to worry - our awesome representatives are more than ready to hook you up with a warranty replacement. Just give them a ring at 1-888-533-0735, and we'll get you back to epic protection as soon as possible!
Sincerely,
LifeProof Customer Service Team
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s tough for living on the farm but it does wear out quickly
I would recommend this to a friend- Cons mentioned:Screen protector
WORST CASE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case for the price and name seemed like a perfect case to protect such an expensive phone. Second week with this case it broke my screen when inside the pocket of my jeans... might as well saved the money and not put a case on it.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey Cacho,
We're truly sorry to see that your iPhone X suffered some unfortunate screen damage while under the watchful eye of the FRĒ series. Our cases are tested extensively to ensure that they provide the best device protection possible, but unfortunately, certain circumstances sometimes involve a number of different hazards, some of which we cannot plan for. Although our warranty does not extend to the Apple device itself, we would still love to set you up with a brand-new LifeProof so that you can get off to a fresh, secure start once that screen has been repaired. If this sounds like an option that you might be interested in, please feel welcome to call our friendly representatives at 1-888-533-0735, and they'll gladly set this up for you.
Sincerely,
LifeProof Customer Service Team
Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t give it a 5 star because dust gets into the case
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there Azhillbilly,
Yikes! We're bummed to see that this FRĒ series is struggling with a strange attraction to dirt lately! This is certainly odd, since the case is designed to keep out all of the elements, including dust, dirt, and water. Please feel welcome to call our LifeProof detectives at 1-888-533-0735, and they'll be more than happy to solve this mystery so that you can enjoy solid security for a long time going forward!
Best,
LifeProof Customer Service Team
Phone would overheat
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I work in a kitchen and phone would get hot and stop acting properly went to apple store and got an apple brand case and phone is ok as for the waterproof it didn’t keep water out had some water damage to my phone as well while using the product
No, I would not recommend this to a friend- Cons mentioned:Screen protector
iPhone case
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lite proof cases are not good and if you loose the screw top water is able to get into case. Screen haze out with less than a year just a horrible product overall
No, I would not recommend this to a friend Worked then didn’t
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used this just as a case for using by and in the pool. I used it a handful of times and then the rubber seal inside fell out and wouldn’t stay in making it no longer waterproof
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Swan19,
We apologize that this FRĒ series started to feel a little worn out after some time by the pool! Not to worry - our LifeProof Lifeguards are ready to dive in for the rescue with a warranty claim. Just give them a ring at 1-888-533-0735, and they'll send you a brand-new replacement case so that your iPhone can enjoy many more days in the sun!
Best,
LifeProof Customer Service Team
- Pros mentioned:Case quality
Leaks
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very waterproof. I wouldn’t recommend this. It’s a solid case but didn’t do as advertised for me.
No, I would not recommend this to a friend Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed in this case I traveled out of the country and the water proof case didn’t work and I followed the instructions throughly.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there,
We're so sorry to see that this FRĒ series didn't hold up during your epic travels! It sounds like somehow, the waterproof protection of the unit was compromised, and our investigative representatives would love to take a closer look. Please feel welcome to call them at 1-888-533-0735 so that they can solve this conundrum and send you a solid warranty replacement to ensure superior security going forward!
Sincerely,
LifeProof Customer Service Team
Phone failures
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used this for my phone and the next thing I know I needed a new one. No water damage. The screen was really touchy and hard to see.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Aballs,
We're sorry to hear that this FRĒ series was running into some trouble! We'd love to grab more details to see if we can help at all, so please feel welcome to call our friendly representatives at 1-888-533-0735. They'll take a closer look and get started on any possible assistance!
Sincerely,
LifeProof Customer Service Team
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It cracked on the first time snorkeling... :( So no pictures and we were not in a location that there was a Best Buy...
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey Batchenator,
That must have been some pretty extraordinary snorkeling for your FRĒ series to sustain such a catastrophic crack! We're so sorry to see that this happened, and our friendly representatives would love to rectify the situation by sending out a replacement. Please feel free to call them at 1-888-533-0735, and they'll set up a warranty claim with ease and haste. You'll be taking your iPhone on aquatic adventures again before you know it!
Cheers,
LifeProof Customer Service Team
Not good...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My phone does not break if falls, but sometimes the touchscreen does not work, and I need to take it out...
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Mercedes,
We're so sorry to see that the screen protector on this FRĒ series is having a hard time interacting seamlessly with your iPhone X! Occasionally, a slight adjustment in positioning can bring this integrated shield closer to the screen. Please feel free to call our expert representatives at 1-888-533-0735, and they'll find the perfect alignment so that you can enjoy that epic protection for a long time going forward!
Regards,
LifeProof Customer Service Team
Screen where camera is cracked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noticed after 1 week of using that the plastic over the camera cracked. Will have to buy another case
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey Andy,
Put down the wallet and pick up the phone!
We're sorry to see that this FRĒ series cracked in the line of duty, but our LifeProof Lifeguards are here to save the day! Just give them a call at 1-888-533-0735, and they'll dive in for the rescue with a warranty claim. You'll have a tough new case safeguarding your iPhone before you know it!
Best,
LifeProof Customer Service Team
So so
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had some problems with this case had to send it back several times
No, I would not recommend this to a friendAffects audio
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Protective but affects audio on phone calls due to covering feedback mic.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi ajbuecker,
It's great to hear that this FRĒ series hit a home run in terms of protection, but we apologize that the device functionality seems to be striking out! These audio issues are certainly strange, since this case was specifically designed to allow for performance of all microphones and speakers. Our LifeProof players are curious if improper alignment might be the losing the game here, and they would love to take a closer look. Please feel welcome to call them at 1-888-533-0735, and after some deliberation in the dugout, they'll get you back to winning phone calls once again!
Best,
LifeProof Customer Service Team
NOT WORTH THE MONEY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NOT WORTH THE MONEY. HAS WATER MARKS ON THE CASE. DOES A DECENT JOB.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi TINA,
We apologize that you're feeling so uncertain towards the iPhone X FRĒ series! Although we certainly understand your hesitation based on the price point, we truly feel that this case will prove its worth with the high-caliber protection, outstanding customer service, and excellent warranty that it offers. As for the strange cosmetic complications, our awesome representatives will be more than happy to clean things up with a warranty replacement. Please feel free to give them a call at 1-888-533-0735, and they'll get this taken care of right away!
Best,
LifeProof Customer Service Team
Don't buy case, don't buy phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the case causes the proximity sensors to freeze and the face ID to not work. You can either have an iPhone x that is unprotected or you can use this case which breaks the phone. My advice is to buy some other product both on the phone and case end. Apple will NOT help you.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Kto1243,
We apologize that this FRĒ series is having trouble interacting seamlessly with your iPhone X! This is definitely odd, since that unit was intentionally designed to protect the device while still allowing full device functionality, including the Face I.D. feature. Please feel welcome to call our handy representatives at 1-888-533-0735, and they'll be more than happy to fix things up with some troubleshooting. You'll be back to maximum device security in no time!
Sincerely,
LifeProof Customer Service Team
Sub par phone cover for price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will be returning this phone case. It has weird glare issues. The button covers are very hard to manipulate volume, silence and power. Not worth the cost in my opinion.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey Tiko1234,
Sorry to hear that this FRĒ series is running into a few practical problems! We have to admit, glare issues aren't something we normally see from this case, and our LifeProof detectives would love to further investigate. Please feel welcome to give them a call at 1-888-533-0735, and they'll check out the situation to see if we can help at all!
As for the side buttons, while they can start out stiff on a newer case, after some consistent use, that material should start to break in. With time, it will be easier to press the buttons, and you'll be back to seamless security!
Best,
LifeProof Customer Service Team
Eh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new iPhone from box into case, how does dust and junk get into this case when it’s wirelessly charged? Quality of case is not great, used to be better quality.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi wsaabie,
Sorry to hear that you're feeling slightly let down by the iPhone X FRĒ series! It is strange that dust and debris have been able to infiltrate the defenses on your case, since the unit is engineered to be airtight. Please feel welcome to call our detective representatives at 1-888-533-0735, and they'll be happy to put a magnifying glass up to this to further investigate!
Cheers,
LifeProof Customer Service Team
Terrible
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case wasn’t waterproof at all and I had to get a new phone because of this case didn’t work at all.
No, I would not recommend this to a friend