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Customer reviews

Rating 4.5 out of 5 stars with 5216 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the great protection and water resistance offered by the FRE Case, along with its lightweight design and ease of use. Many appreciate the slim fit and available colors, while some find the sound quality to be a drawback. A few customers also mentioned concerns about the price and headphone jack.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 199 Showing 3,961-3,980 of 5,216 reviews
  • Rated 5 out of 5 stars

    Another Great Lifeproof Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you've had other Lifeproof cases before this is no different and just as good as those before it. The only downside is you MUST make sure that your charging cables are Apple Certified cables, as the opening for the charging port is only big enough for those cables.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great, but lining already fell out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hello, this is my 4th life proof case. case works great. However, i noticed the waterproof lining by the charging opening has gone missing. don't know how this happened as i only open it when i am going to charge it at night. i've had case for a couple of months. so waterproof is now gone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    very hard to hear an vice versa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not the best case, many people has it the best case, however not happy

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Built Rock Solid Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the low profile of this case...not bulky like others I've tried. The only downside is that you need the headphone leash attachment to screw into the case to listen to headphones. If you don't have the adapter, you can't use your headphones, unless you take the phone out of the case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Has kept my phone safe for years

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upon buying a new phone, I immediately wanted to protect it so I went to Best Buy to see if the store sold Lifetouch. I was happy to hear they did at a price lower than the internet. Knowing that I have had success with this brand name, I was happy to purchase it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice case for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this case for my daughter to protect her IPhone. The case is very durable and has a protective cover over the front glass part of the phone. All in all I am happy with this phone case and I am confident it will protect her phone for a long time.

    I would recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Solid case but can't hear well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case works as explained and is very durable but if I had to do it over again I probably would not have purchased. Without headphones in the sound is really muffled and when on a phone call it's really hard to hear people.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there,

      We are sorry that this FRE case is muffling the sound on your iPhone 6/6s. We fully understand why this would be disappointing and we absolutely want to clear things up!

      Typically, the quickest and most effective way to alleviate any audio issues with your LifeProof case will be to remove your device, blow some air through the speaker and microphone membranes on the case, and then re-install your phone with the bottom going in first.

      If you find that the issue persists, please feel free to reach out to us at 1-888-533-0735, and we’ll be more than happy to set you up with a warranty claim for a replacement.

      Best,
      LifeProof Customer Service Team lifeproof

  • Cons mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Feel protected somewhat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 things I don't like is , I can't hear well and not sure if it has to do with the cover. Also where the charger plug goes in, thinner material is starting to shred there already. Was nice the sales guy put in on phone for me

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good Phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case itself is slim and easy to manage. Water seal holds well. I have had the phone in a pool and while fishing with no problems. Only issue comes when using headphones. The adapter works but is inconvenient to work with.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great waterproof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Color gets dirty too quick & case is hard to open up or take off

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Nice Sturdy Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second LifeProof case I purchased for this phone. The case provides good protection, but the plastic piece around the switch that puts the iPhone in silent mode or ringer broke on the last LifeProof case I had.

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi tennis16m,

      We are sorry that the silent/ringer toggle switch on your last FRE case broke. That is a bummer that you purchased a replacement case as we would have been happy to have helped out through the one-year limited warranty. If you ever need assistance or have any LifeProof questions please do not hesitate to give us a call at 1-855-419-7418, and we will assist in any way that we can!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 4 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case works well and is not as bulky as otter box cases. It is durable and protects phone quite well. Drawbacks are only fits apple chargers and to use headphones adapter has to be used (adapter is provides but you have to keep up with not only headphones but also the adapter).

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not a great fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this cover thinking it would be similar to my first LifeProof case. It was not. The fitting was ok at best. I returned in and bought another case. Buy this case, but keep the receipt. You may need to return it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Over priced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than the previous version of the case for older phones, over priced for the quality of the screen protector. Static cling on the inside and the smudges on the outside are extremely difficult to clear/clean.

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there,

      We are sorry that this FRE case is letting you down a bit. We completely understand your apprehension based on price but we have full confidence that the cost is well worth the maximum protection, outstanding customer service and the amazing one-year limited warranty you get.

      Speaking of our customer service, we certainly want to sort out this screen protector dilemma. When you get a moment, please give us a call at 1-888-533-0735 and we will gladly assist in any way that we can!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 3 out of 5 stars

    Good case - Water Resistance a plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this after my wife had to buy a replacement phone because of syrup and other gunk getting into her phone. Only downside is that there is a noticeable gap between the screen and built in screen protector.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love life proof actually my second one, this is great but I just don't like that the accessories are all proprietary meaning the windshield holder and side clip can only be used with their respective cases not interchangeable with other life proof cases

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lifesaver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the phone case for my daughter as she is very tough on her phone i.e. drops, water, etc. It is the perfect product for her everyday use of her phone. The Best Buy professionals did a great job understanding my needs. It was a great experience!

    I would recommend this to a friend
  • Cons mentioned:
    Headphone jack, Sound quality

    Rated 2 out of 5 stars

    Maybe if you really need waterproof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a cumbersome case. It really doesn't serve as a good everyday iPhone case. The sound on phone calls is muffled. The headphone jack is more difficult to use.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi JHCHATT,

      We’re sorry that this FRE case is muffling the sound on your iPhone 6/6s and that the headphone jack is being difficult. We definitely want to get more information and help out with these unusual issues. Feel free to give us a call at 1-855-419-7418, and we will be more than happy to assist in any way that we can!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 5 out of 5 stars

    Going to College? Get this case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased with case for my daughter who will be heading to college Fall 2017. Her older brother also has this case for his phone. The case is a bit heavier because of the extra power, but he said the weight is worth the extra battery life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    really like this copy machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is easy to use and works well so far I always liked canon and this is another efficient and easy to use product. BTW the review protocol makes me write a minimum here. I really just wanted to say its nice and hasn't broken down yet.

    I would recommend this to a friend