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Customer reviews

Rating 4.5 out of 5 stars with 5216 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the great protection and water resistance offered by the FRE Case, along with its lightweight design and ease of use. Many appreciate the slim fit and available colors, while some find the sound quality to be a drawback. A few customers also mentioned concerns about the price and headphone jack.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 200 Showing 3,981-4,000 of 5,216 reviews
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    good case for backup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought it for my daughter who is careless with her phone, rated as average as the case broke when a kid at school bumped into her and it broke part of the case. phone ok, but case only lasted for few days.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 3 out of 5 stars

    Good case but doesn't fit 100%

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd life proof for my 6s and life proof remade then to fit but it still doesn't click all the one on top like it should. Love it for in case it gets splashed but definitely wouldn't take it swimming.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    It's OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is OK. I haven't had any serious trauma to phone yet so not sure how protective it is. One thing--it would be nice if the plastic front came off like on the Otters. I know it woudn't be life proof w/o the plastic on but still would be nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LifeProof is the best case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every iphone I buy, I buy a Lifeproof case along with it, so the iphone is never not wearing it, other than the 2 minutes of unboxing it from the package into the LifeProof case. This keeps all iphones in *perfect* physical condition.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Niche case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only bought this case for my wife because I had rewards certificates expiring. It is overpriced and the mute button/cover broke after a short period of time. I recommend an Otterbox Defender case if you need good protection if you drop your phone a lot, but recommend removing the plastic screen and installing a different "glass" screen protector. My teenagers have used dual layer cases (Incipio) with success protecting from drops, so there are more economical cases available.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Jeff,

      We’re sorry that the mute button on your wife’s FRE case did not go the distance. We fully get why that would be disappointing and we absolutely want to make this right. Please give us a call at 1-855-419-7418, and we will be more than happy to get a new warranty replacement case lined up for you!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 3 out of 5 stars

    I expected more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is very light weight, seems durable, but it really doesn't seem to be worth the money.The ringer on/off button is really hard to maneuver thereby, preventing easy access to ringer volume.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Would purchase again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is actually my second Lifeproof case. While the external button that controls the ringer/vibe did give out after about 18 months, I was quite satisfied with its performance overall that I purchased a replacement (on sale!).

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 2nd phone for me that has a Life Proof case. Both phones are in the hands of teenagers and get a workout. So far so good. The only issue with a 5S; it muffled the users voice if they did not hold the phone precisely. No issues with 6S.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love to purchase cases from Best Buy!! Have made purchases on line through other top websites such as amazon and eBay and the cases were very poorly made and did not last long. Always the real thing at Best Buy and great prices!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Lifeproof cases before so I wanted one for my Iphone 6s. Only a couple complaints--the rainbow effect between the screen and case cover gets annoying, and the charge port cover is hard to remove sometimes. Other than that, I really like it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great color but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the product color scheme. However, unlike my previous life proof with a black color scheme. I could not see my screen with my polarized lense without holding the phone side ways I learned. Hmmm

    No, I would not recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Had issues sooner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All of the lifeproofs have eventually had issues with sound quality, in my opinion, but this one has had issues from day 1. I have to let my phone breathe every now and then and check on my phone.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there,

      We are sorry that you have had some bad luck with our cases having sound issues. This is not normal and we certainly want to clear things up!

      Typically, the quickest and most effective way to alleviate any audio issues with your LifeProof case will be to remove your device, blow some air through the speaker and microphone membranes on the case, and then re-install your phone with the bottom going in first.

      If you find the issue persists, please feel free to reach out to us at 1-888-533-0735, and we’ll be more than happy to set you up with a warranty claim for a replacement.

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 3 out of 5 stars

    Decent Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case, but it is on the pricey side. Within 2 weeks it is no longer water proof because pieces haven fallen off. However, it does hold up great to drops and there is a wide range of colors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We looked around everywhere for the life proof box that was on sale online for 39.99 and couldn't find it so we just decided to pay the 79.99. When we got to the register the boy said I think this is I sale online so they matched it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for rugged users

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, I found this product amazing and would have kept it....but...I know this is probably a personal flaw- but I kept chipping my thumb nail when trying to open the cable port. It was small, but consistently inconvenient and bothersome.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Offers great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second lifeproof case, was happy with the performance of the case, and love real tree so.... 4 stars due to life span, around a year old, one of the button covers broke off , lasted almost another year but then just fell apart

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is pretty good for protecting your phone. Sometimes it's an inconvenience to plug in head phones depending on the type of head phones.

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Printer,

      Thanks for your feedback! We’re glad that the FRE is doing its job and taking care of your iPhone 6/6s. We’re sorry that the headphone port is sometimes being a bit troublesome. With the included headphone adapter any headphones should fit just fine. If you ever need any assistance with your case please do not hesitate to give us a call at 1-855-419-7418.

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 4 out of 5 stars

    Ask for price check

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had seen this item cheaper at another store so when I mentioned it to sales person he quickly went online, found it cheaper and gave us the lower price. Best Buy had products and good selection but don't like the car sales aroach

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 3 out of 5 stars

    Good case to protect your phone while by water.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case protected my phone from water but when the screen got wet (splashed) I was unable to use the touch screen. I had to dry the screen before I could take a picture above water.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent protection for my phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent product. It's actually my second time purchasing it. I had one for my iPhone 5. The only issue I had with the previous one was that the belt clip would break after approximately 3-4 months usage.

    I would recommend this to a friend