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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 5216 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the great protection and water resistance offered by the FRE Case, along with its lightweight design and ease of use. Many appreciate the slim fit and available colors, while some find the sound quality to be a drawback. A few customers also mentioned concerns about the price and headphone jack.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 201 Showing 4,001-4,020 of 5,216 reviews
  • Rated 5 out of 5 stars

    Great phone case for outdoors people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this case for my husband, who farms. I wanted a case that would stand up to being dropped from the top steps of the combine or into the cattle watering tank. This case fits the bill. Realtree pattern: bonus!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank goodness for this case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a "terrible 2" year old and this case has saved my phone on the daily. It has been dropped, kicked and spilt on but my phone is perfectly ok! It adds a little weight to your phone, but I'm not complaining.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great, Sturdy Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second Lifeproof case I have had for my iPhone. Over all, they are great, however while they may be life proof, they are not necessarily kid proof. My son managed to rip, crack, and peel the old one over the course of 9 months.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like my new Lifeproof case. The case I replaced has a much smaller opening for the charging port and I was not able to share a charging wire if I needed to with my my husband who as an iPhone 5. Great price also!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Poor Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LifeProof used to be the best phone case however the last 3 cases I have purchased have only lasted a year each! These cost way too much money to only get a year use from them.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey there Slsman703,

      We're very sorry to see that you feel like all your FRĒ cases have expiration dates. Our products are not designed to be indestructible, and if the phone is still doing okay, then we still call that a win! Fortunately, we have a lifetime limited warranty for any products that do happen to be damaged. Please always feel welcome to call our helpful representatives at 1-888-533-0735, and they'll be glad to process a warranty claim for you and send you a new FRĒ to keep the protection going!

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Durable but can't use finger print scanner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this because i wanted something that would really protect my case. Looks great and works well but if you want to use your finger print scanner on the home button you are out of luck.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi BBElitePlusMember,

      We’re glad that the FRE is taking care of your iPhone 6/6s. We are sorry that it is hindering the use of the Touch I.D. fingerprint scanner though. This is not normal and we certainly want to help out.

      Please make sure that there isn’t any debris or dirt around the home button area. Also insure that the plastic covering the home button is not damaged or have any abnormalities that may interfere with the iPhone reading your fingerprint. Another idea is to make sure you input your fingerprints with the case on when saving them on your iPhone.

      If you have checked on the above solutions and are still having trouble or if the plastic covering the home button is damaged please give us a call at 1-855-419-7418, and we will be happy to get a warranty replacement set up for you.

      Best,
      LifeProof Customer Service Team lifeproof

  • Pros mentioned:
    Protection
    Cons mentioned:
    Sound quality

    Rated 2 out of 5 stars

    The case is great and seems to protect well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is great and seems to protect well: however several people have commented that they cannot hear me . Must be the cover on the speaker

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Rayray,

      We’re glad that the FRE case is taking care of your iPhone 6/6s. We are sorry that sometimes people are having a difficult time hearing you. This is not normal and we certainly want to get this resolved.

      Typically, the quickest and most effective way to alleviate any audio issues with your LifeProof case will be to remove your device, blow some air through the speaker and microphone membranes on the case, and then re-install your phone with the bottom going in first.

      If you find that the audio issue persists, please feel free to reach out to us at 1-855-419-7418, and we’ll be more than happy to set you up with a warranty claim for a replacement.

      Best,
      LifeProof Customer Service Team lifeproof

  • Pros mentioned:
    Protection
    Cons mentioned:
    Sound quality

    Rated 2 out of 5 stars

    The case is great and seems to protect well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is great and seems to protect well: however several people have commented that they cannot hear me . Must be the cover on the speaker

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Sound quality

    Rated 2 out of 5 stars

    The case is great and seems to protect well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is great and seems to protect well: however several people have commented that they cannot hear me . Must be the cover on the speaker

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took my Microsoft Surface Pro 3 in for a complete checkup and tune-up. The staff was very professional and had my device running smoothly in a short time. I highly recommend the Geek Squad to all of my friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Daughter loves it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for My daughter. She got her first (and only, for a long time) smart phone, and we all know how 16 yr olds are. So far it has worked GREAT! No issues what so ever. I wish I could find one for My phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LEAKS !!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took the phone out, closed the case up and held about 4-5 inches under water to be sure it was water proof. Not even one minute of being under water there was water slowly leaking into the case at the power button.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Overpriced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is terribly overpriced. It's cheap plastic and the plastic screen cover prevents good touch screen use. Don't waste your money, there are far better cases on the market.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Simple, Safe and Now CHEAPER!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LifeProof has been around for a while now and has demonstrated the efficiency of its products. The LifeProof FRE for iPhone 6s does the job perfectly and now, at a lower price than before! Awesome!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Life proof, not full proof.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case does a real good job, but you need to leave it on, or it loses some of it's sealing ability. Just like anything, you gotta still take it easy. This is my daughters second one. It does it's job, before it gets destroyed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had a life proof before for my iPhone 4. This case is the same. My only issue being it doesn't fit all chargers. If the end is larger than the standard Apple charger end then it won't fit which sucks. But it isn't

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These are the best cases

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought several of these cases over the year they are compact and are life proof I live a rugged life and these keep up with me and protect my phone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    protects against water but won't last..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second time buying a life proof case and they do the job against water but they won't last that long. first one went bad right after the one year warranty expired and this last one before the year was up.

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 3 out of 5 stars

    Looks good not so durable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bottom cover that houses the lighting connector fell off within 3 weeks of usage other than that is a good looking case and is slim compared to other waterproof cases

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Dancel,

      We are sorry that the charge port door on this FRE case fell off. We assure you that this is not typical and we certainly want to get this fixed for you. Thankfully we can easily get a warranty replacement case set up and get things back on track. Simply give us a call at 1-855-419-7418, and we will get that arranged in no time!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 4 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Real nice case for protecting ur phone from everything, but expensive. Has my keys in my pocket and they cracked the case screen but Best Buy was cool and replaced it but expected a case like this to be more durable

    I would recommend this to a friend
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