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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 5216 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the great protection and water resistance offered by the FRE Case, along with its lightweight design and ease of use. Many appreciate the slim fit and available colors, while some find the sound quality to be a drawback. A few customers also mentioned concerns about the price and headphone jack.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 202 Showing 4,021-4,040 of 5,216 reviews
  • Pros mentioned:
    Protection

    Rated 1 out of 5 stars

    Can't hear when talking on phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, protection-wise but it is so waterproof that people can't hear you talking on the other side of the phone calls.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great protection, poor quality.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does this case protect my phone? Absolutely. However, people cant hear me well when I'm speaking. The case muffles my voice. I would stick with the outer box next time.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Ajuck,

      That’s great that the FRE case is taking care of your iPhone 6/6s. We’re sorry that it is muffling your voice though. We want to assure you that this is not normal and if you still have the case we will be more than happy to help out.

      Typically, the quickest and most effective way to alleviate any audio issues with your LifeProof case will be to remove your device, blow some air through the microphone membrane on the case, and then re-install your phone with the bottom going in first.

      If you find the audio issue persists, please feel free to reach out to us at 1-855-419-7418, and we’ll set you up with a warranty claim for a replacement.

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 2 out of 5 stars

    I had to return the first one I bought

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return the first one due to the screen brig spotty screen. I haven't tested it in water as this cost one tenth of the cost of my phone; however, my phone has being pulled and dropped by my toddler and no cracks.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Deals,

      We're sorry to see that you had a bit of trouble at the start of your recent LifeProof experience, but it's great to see that you are all set up with a brand-new case! Toddlers can be the toughest test of all when it comes to protecting your mobile device, but we're confident that you're covered with the best security in the business. If you ever have any questions about the case, please feel free to give us a call at 1-888-533-0735, and we'll always be happy to help!

      Happy Holidays,
      OtterBox Customer Service Team lifeproof

  • Rated 5 out of 5 stars

    Best case to protect your phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I have bought LifeProof cases for the last 12 years. These cases are almost indestructible and has saved our phones in mint condition ever since we put them on when purchased new

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love life proof and since my first for iPhone 4 I won't switch to a different case. I do not like the way Best Buy advertises different colors for different prices. Especially in their ad.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Cute case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's cute but the rubber edges get dirty easily and it's like impossible to clean it off so it looks kind of dingy. But it protects my phone just great so far

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey LeeLee,

      We are glad that the FRE case is taking good care of your iPhone 6/6s! We’re sorry that it is getting a bit dirty though. We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case). If this doesn’t clear things up, please feel free to give us a call at 1-888-533-0735, and we will be happy to help out in any way that we can.

      Cheers,
      LifeProof Customer Service Team lifeproof

  • Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Lifeproof cases on every Iphone I have used and it does not disappoint. Note, that not all fire wires fit through the life proof case, but all apple fire wires fit perfectly.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    It's okay, but too pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's okay, but too pricey the rubber starts to peel and it also starts to turn black. I got the Pink even though I clean it with wipes it still looks dirty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a high protection case this is as good as it gets. I still much prefer a naked phone but sometimes I put it on if I may have a rough day (beach, camping, working around the yard)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great overall case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What the case is meant for, it does well. The good is that they have severely cut down on the footprint of the case while still keeping a safe feel. The downside is the lowered sensitivity on the screen

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome case, withstands pretty much everything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lifeproof makes the best cases that are also not too bulky. I had to get another because this style of cases with the iPhone 6s tends to get bubbles under the screen.. My other one did, This one didn't

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product for water proof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case for my college kids who are in cold snowy areas. They had difficulty with other cases in the past and someone recommended to use this brand. It is working out great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Firefighter Tested!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In my line of work I'm on my phone, and these life proof cases are the best. Your phone is completely covered and you have the access to both the charging port and headphone jack.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Much improved phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 6s is a very nice phone. The larger screen makes reading easier and it's still small enough handle and carry. Still learning about all the features, but I like the similarity to the 5.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a very good protective case but don't like the fact that you can't use it with a glass screen protector already on. Other than that it is a great case.

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Star5,

      Thanks for your feedback! We’re sorry that the FRE is not compatible with additional screen protectors. We will pass your thoughts on to our design team for future consideration. If you ever have any LifeProof questions please feel free to give our helpful customer service representatives a call at 1-855-419-7418.

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 5 out of 5 stars

    Great case for the beach or winter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my wife for beach use and perhaps during the winter. tested it during a trip to the Dominican Republic and it worked like a champ. Not big and bulky and gets the job done.

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof
    Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Can't hear person called.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LIFEPROOF product may be waterproof and shockproof, but I'm getting rid of it. This model of LIFEPROOF for my iPhone 6s covers the speakers, the screen and the whole phone. You have to be in a soundproof room to hear the person on the other end. I am continually asking them to speak up. The LIFEPROOF cover on my iPhone 5S did not cover the speaker or screen and worked fine.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Finally something I can rely on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than life-proof , Daughter Proof!....it's been six months since I got this for my daughter and I got to admit, it has been withstanding the torture of her handling!....

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance

    Rated 3 out of 5 stars

    Cool at first but screen scratches

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my trip to the beach in Florida but then it scratches so easily. The screen had pretty deep gouges but I mean it's still water proof.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Mario,

      We are glad that the FRE case is taking care of your iPhone 6/6s. We are sorry that the screen protector is getting a bit scratched up. Better the case than the iPhone though as we can easily replace the FRE if it is compromised. Feel free to give us a call at 1-855-419-7418, and we will be happy to make that warranty replacement happen if you would like!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 5 out of 5 stars

    10 and counting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This makes my 10th Lifeproof case and for good reason. I'm hard on cases and have never had a phone take on damage when enclosed in one of these quality cases. Easy decision!!!

    I would recommend this to a friend
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