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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 5216 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the great protection and water resistance offered by the FRE Case, along with its lightweight design and ease of use. Many appreciate the slim fit and available colors, while some find the sound quality to be a drawback. A few customers also mentioned concerns about the price and headphone jack.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 206 Showing 4,101-4,120 of 5,216 reviews
  • Rated 5 out of 5 stars

    For the boys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked up two of these cases for my two teenage boys. They love them and the best part, even after being dropped a few times the phones work flawlessly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good strong case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for phone if you drop it often. Returned it for different color, but lifeproof stands by their products and if you have any problem just contact them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Case seems dependable when dry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case seems dependable but not sure I would ever want to drop/put in water. I hope if the phone does get dropped in water that it does it job and saves the phone.

    I would recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product offers great protection for your phone however I have had issues being able to hear well when the case is on.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Ldd16,

      That’s great that the FRE case is taking care of your iPhone 6/6s. We are sorry that it is making it difficult to hear well though. We assure you that this is not normal and we certainly want to get this resolved for you.

      Typically, the quickest and most effective way to alleviate any audio issues with your LifeProof case will be to remove your device, blow some air through the speaker membrane on the case, and then re-install your phone with the bottom going in first.

      If you find that the audio issue continues, please feel free to reach out to us at 1-855-419-7418, and we’ll be more than happy to set you up with a warranty claim for a replacement.

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 5 out of 5 stars

    best phone case on the market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my fourth case from life proof , keep upgrading phone... well worth the $ for the investment of the phone. Would never buy different case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel it's better than otter box. It's not bulky like otter box and is good looking. I have dropped my phone a couple time and it hasn't broke.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection for an expensive device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lifeproof case is awesome used to have an otter box because the lifeproof caused the sound to me muted but they've solved that issue great product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case. I've had life proof cases before and the work great to protect your iPhone. My one irritation is that they aren't as dust proof as they claim.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll emphasis to really test before using to ensure seals work . Took to ocean with me and setback was condensation in camera . Best use is for shallow pools.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Great case, hinders voice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case protects well but it hinders your voice. It makes it sound like you are in a box. Great case, hinders voice

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi DDNA,

      Great protection but less than stellar audio? This will not do! We are sorry that this FRE case is hindering your voice. This is not normal and we certainly want to help out.

      Typically, the quickest and most effective way to alleviate any audio issues with your LifeProof case will be to remove your device, blow some air through the speaker and microphone membranes on the case, and then re-install your phone with the bottom going in first.

      If you find that the audio issue persists, please feel free to reach out to us at 1-855-419-7418, and we’ll be more than happy to set you up with a warranty claim for a replacement.

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 4 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great case if you work In construction keep the phone safe from dust, water, mud and much more. Also the phone case no Bucky so fits nicely in your pocket.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this to protect my first iPhone and then when I got a different iPhone I purchased another one to protect it (due to the different sizes).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is perfect to protect against all elements. Best Buy is my favorite place to shop! The staff makes all the difference in the world!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this case for my son and he has had no issues with his phone. This is a great case and I'll be looking for Lifeproof in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic case for my teen !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have a teen or hard on your phone , this is the case for you . Comes with screen protector so it's a good value too. Not very bulky.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the colors my daughter wanted, bought my wife the same case, everybody loves it and I am worry free about the safety of their phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not for every day use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for trips where I was worried about getting wet but can't reach volume button when using. Love the color but will probably only use while traveling.

    I would recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Water proofing a case has it draw backs. Sometimes when you are using the phone it sounds muted at the distant end.

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Jiminjax,

      Thanks for your feedback! We are sorry that this FRE case is sometimes muffling the sound coming from your iPhone 6/6s. Of course, a slight degradation of sound can be expected when a speaker is covered in a case, but this impact should be minimal.

      Typically, the quickest and most effective way to alleviate any audio issues with your LifeProof case will be to remove your device, blow some air through the speaker and microphone membranes on the case, and then re-install your phone with the bottom going in first.

      If you find the issue persists, please feel free to reach out to us at 1-888-533-0735, and we’ll be more than happy to set you up with a warranty claim for a replacement.

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 2 out of 5 stars

    not satisified with my second life proof case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second life proof case for Iphone6. First one lasted quite a while but both ended the same way. Use and abuse is not heavy imo and have never dropped it. This second case only lasted a few months before the small door/seal for the charge port broke off. Rubber material covering the ringer silence switch tore off quickly also. Not satisfied for $80 case.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice look. Very protective!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the quality of the case except the blurrines of the plastic on the front of the screen. Not crystal clear but then again it's plastic

    I would recommend this to a friend
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