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Customer reviews

Rating 4.5 out of 5 stars with 5216 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the great protection and water resistance offered by the FRE Case, along with its lightweight design and ease of use. Many appreciate the slim fit and available colors, while some find the sound quality to be a drawback. A few customers also mentioned concerns about the price and headphone jack.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 207 Showing 4,121-4,140 of 5,216 reviews
  • Rated 4 out of 5 stars

    Daughter loves

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for a birthday gift. Daughter is having fun with the water capability. Had to exchange after a month because the case wouldn't stay snapped shut.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phonecase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nearly a perfect case. Only two issues, don't like the fact that I need an adapter to use headphones and I wish the screen was scratch resistant.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good protection without bulk, some issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth enough to slide in your pocket without a fight. Edge grip makes for a secure grasp. This is a great case when it comes to protection, but I was very disappointed that a screw-in attachment is required to use plugin earbuds or headphones. IF you can locate one. The "oil slick" sheen on the screen is annoying, though I understand a matte finish screen protector can reduce that flaw. A clear screen is expected - shouldn't have to spend more money to get it.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there,

      We appreciate your feedback and we’re glad that this FRE case is taking great care of your iPhone! We are sorry that you are not a fan of the headphone adaptor. This is needed to keep the case waterproof while using that port and to allow for 3rd part auxiliary and headphone cables to fit with our case.

      That is odd that the screen protector has an oily sheen look to it. We certainly want to remedy that unusual dilemma. When you get a moment, please give us a call at 1-888-533-0735, and we will be more than happy to assist in any way that we can!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 3 out of 5 stars

    Happy with this case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this case for my daughter for its strength in the event the phone was dropped. It works fine. Nice color.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Lifeproof case. My first case broke, where you put the charger in. It was to much of a hassel to send it back.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the phone it's easy to use and very stylish and speak. Handling and stability is good. Phone is perfect for an on the go active person.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My daughter and I are loving our Fitbits!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Fitbit has sparked a renewed interest in activity for my teenage daughter, especially with her soccer workouts. She LOVES that she can challenge me!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second life proof case that I have owned. The first one lasted 4 years when you took it off the phone was brand new no damage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my husbands phone. He is rough on his electronics. This case is holding up very good. He hasn't had any issues at all.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter LOVES these cases, she's get one every time she upgrades phone. Really don't trust the waterproofing too much, just don't want to chance it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ❤️

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love. I didn't realize how much I drop my phone. The screen would be shattered if I didn't have this case. And Best Buy price matches!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely safe case. I had heard that when you talked to the other person wouldn't hear you clear but so far I haven't had any complaint.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone cases ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best cases. I work in a barn and my phone looks like New when removed from the case no matter what abuse it goes through.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that it doesn't have the window for the apple. That window is just an unneeded weak point. Charge port cover is hard to open which is a plus too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection for your iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this case has been really good. The sound is just fine, other reviews said sound was hard to hear but I have had no such issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Safety

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was well worth the money it cost. This case gives me a sense of safety for my phone. The accidental drops don't end in disaster.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Ink!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ink I purchase at Best Buy is always the best! It lasts longer and is of high quality. They have a large selection of HP inks and cartridges.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good case that would be great if the switch didn't break after a year Good thing is is life proof replace the case now I have another year

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy did a great job with my purchase. Case is perfect and the service was quick. I recommend Lifepoof and BestBuy to all my friends.

    I would recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Protects phone BUT affects call quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case aesthetically but when used for calls I cannot hear the person and the other end and vice verda.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Jrod,

      We’re sorry that this FRE case is making it difficult to hear and be heard. We assure you that this is not normal and we definitely want to help out!

      Typically, the quickest and most effective way to alleviate any audio issues with your LifeProof case will be to remove your device, blow some air through the speaker and microphone membranes on the case, and then re-install your phone with the bottom going in first.

      If you find the issue continues, please feel free to reach out to us at 1-855-419-7418, and we’ll be more than happy to set you up with a warranty claim for a replacement.

      Sincerely,
      LifeProof Customer Service Team lifeproof