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Customer reviews

Rating 4.5 out of 5 stars with 5216 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the great protection and water resistance offered by the FRE Case, along with its lightweight design and ease of use. Many appreciate the slim fit and available colors, while some find the sound quality to be a drawback. A few customers also mentioned concerns about the price and headphone jack.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 209 Showing 4,161-4,180 of 5,216 reviews
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Not confident

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product although in theory seems to be a great idea in order to keep your iPhone safe from cracking, scratching, & water damage. I do not feel that it was worth the money. The small plastic window that is suppose to keep your phone safe from liquid was sliced when I got it out of the box. I exchanged it, however still do not feel confident in the product.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Convenient,

      We are sorry that the FRE case is not filling you with overwhelming confidence. We want to assure you that we have tested this case many times in various situations to make sure we are providing the best protection we can for your phone.

      We completely understand your apprehension based on price, but we have full confidence that the cost is well worth the maximum protection, outstanding customer service and the amazing one year limited warranty you get. If you ever have any LifeProof questions or need assistance with your FRE case please do not hesitate to give us a call at 1-855-419-7418.

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Rated 5 out of 5 stars

    Teen proof case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only case on the market that survives my teen. She eventually destroys her life proof cases, but the phone survives unscathed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case. This is my 3rd one. Good color.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent case for iPhone. This is my third one & I would buy again & recommend to others. Great service from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Life proof case iPhone 6

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great case. I don't have the muffling that I have had with a previous case. I would purchase this again

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    case cracked but phone didnt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if you need something to protect your apple investment this is it. protected for almost two years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great! Especially with the price matching! I love Best Buy. And the case, I went back and got one for myself too!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Same as all of them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like it should. Just like all lifeproofs. The clear back came off so I got it replaced for just shipping through life proof.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my case. The only complaint is some chargers don't fit and I've had to take my case off to charge it. Otherwise, it's been great!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not as good as they use to be

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had 4 of these cases, 3 for iPhone 4 ans 5 and then one for the 6s. My 6s case has not measured up. I have had two for my current phone and neither one of them are fully water proof. I'm not sure if life proof is putting all their time and money into the new case (without a screen), which is also more expensive, but I am disappointed in this case.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi BKH,

      Thanks for being a fan of our products over the years! We are truly sorry that the FRE case for your iPhone 6s has not been another home run. We assure you that we have not diminished our quality or standards and we constantly look for ways to build upon our past successes.

      We definitely want to get to the bottom of what’s going on with your cases and get things back on track for you. Please give us a call at 1-855-419-7418 so that we can get some details. If needed we will be happy to set you up with a new warranty replacement case!

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Rated 5 out of 5 stars

    Great Case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case for hunting and fishing. Ive dropped my phone in the mud and water with no damage or ill effects. Great case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend buying products from best buy they have outstanding products and services not to be disappointed about.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as great as the previous case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as great as the previous case. This is the 4th case we have purchased and we will continue to have them for our phones.

    I would recommend this to a friend
  • Cons mentioned:
    Headphone jack

    Rated 3 out of 5 stars

    iPhone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Durable, yet I didn't like having to keep track of the headphone jack. All in all decent case tho.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used these on dozens of iPhones for our company and they're great in industrial environments. They're also life time guaranteed.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Looks nice but didn't perform as it should

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a really nice color but when my wife dropped her phone from hip height it cracked the screen diagonally across. First drop... I've had the same brand case for my IPhone 5c and dropped it numerous times without ever a crack. I still haven't tested it for water yet but very disappointed in the cracked screen. Not as sturdy as 5c case.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Water resistance

    Rated 1 out of 5 stars

    poor product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    might keep out water but cant communicate.. too muddled audio.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item met all my expections! I would highly recommend this case to anyone. I used while on vacation with no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good case for the money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought several of the Lifeproof cases and they last a long time. They are not as bulky as the competitor cases.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    the dropsies!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work with horses and have a habit of dropping what ever I touch! I have dropped my new phone on concrete twice...So far, so good!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Its a lifeproof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a lifeproof case... This is for my daughters phone, not the first case we have gotten from Lifeproof and it wont be the last.

    I would recommend this to a friend