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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 5216 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the great protection and water resistance offered by the FRE Case, along with its lightweight design and ease of use. Many appreciate the slim fit and available colors, while some find the sound quality to be a drawback. A few customers also mentioned concerns about the price and headphone jack.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 245 Showing 4,881-4,900 of 5,216 reviews
  • Rated 3 out of 5 stars

    LifeProof Cell Phone Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the case and returned it because I didn't think it would provide me with protection I needed for accidentally drops and falls. It's not a bad case it just wasn't right for what I needed it for.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Screen Protector doesn't adhere to phone screen...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first purchased this item, the employee got me the wrong cast (gave me an iphone 5s case, not the 6) so I had to go back and get the right case. Was a bit of a hassle but the folks were very nice about it. The case itself was just okay. The screen protector wasn't flush to the screen so that when I text, there was a clicky sound that drove me bonkers. I contacted Lifeproof and the sent me another case, but it does the same thing!! If something like that does not bother you, then this is a great case, but I am somewhat particular about cases and couldn't deal with it Lmao

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    colorful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves this case, however I am not sure if it is blocking some of the microphone. Whenever I speak with him, his voice is muted and distant. The case is secure and works as intended.

    I would recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Every thing looks good but not clear voice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is super cute but the sound quality on the lifeproof case is terrible!!!! When I talk to people, they can't hear me and I can't hear them

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good case but not for long periods underwater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case for a trip to the keys and was sad to learn after a bit of testing in the pool, clicking on the volume buttons made water get in the case and it didn't fully close.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The intent is good... Execution... not so much... The case is not sensitive enough to capture the fingerprint. The screen did not allow my phone to respond. The phone appeared to be frozen.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It is a protective case, but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It only took 14 months for the last one to start to fall apart. I would hope for the money it would last longer than that, but my wife likes the case. We shall see how this one goes.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi BriB,

      We are sorry that your original FRE case did not last as long as we would like. This is understandably disappointing but please keep in mind that we can typically replace a damaged case through our warranty.

      If you or your wife ever need assistance with a LifeProof product please do not hesitate to give us a call at 1-888-533-0735. We will help in any way that we can!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 3 out of 5 stars

    Great case but cord broke within a few months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the case but the cord broke within a few months of very normal use. Bought another Lifeproof case because I liked it so much. Crossing my fingers that the cord has been improved!

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there,

      Thanks for being a fan of our products! We are sorry that the auxiliary cable on your first case let you down. Please keep in mind that we can replace the case and its accessories through our easy warranty if they happen to break. If you ever need assistance or have questions please do not hesitate to give us a call at 1-888-533-0735. We are happy to help!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 3 out of 5 stars

    ok product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    seem to be having issues with The screen protector on this case for some reason 50% of the time my phone won't respond to my touch

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Steve,

      That is strange that this FRE case is hindering your touch screen experience. We are sorry that this is happening and we definitely want to help out. Please give us a call at 1-855-419-7418, and we will be happy to get you set up with a new warranty replacement case.

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    Thought its supposed to be waterproof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So after finding out that my daughters case didn't protect in the water, I put mines in the since today and sure enough, it's got water in all the holes. Maybe I miss understood?

    No, I would not recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Life proof FRE for iPhone6

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the durability of Lifeproof but this is the first time I've bought one & can not hear the caller on my phone well. It's very muffled & not the same quality I've gotten on previous lifeproof cases. I'm very disappointed because I will have to alter the earpiece on the case to see better which will void the warranty. I won't buy another lifeproof until they improve the quality back to what it once was.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Jones,

      We appreciate your feedback! We are sorry that this FRE case is muffling the sound on your iPhone 6/6s. We fully understand why this would be disappointing and we absolutely want to help with this abnormal dilemma. Please give us a call at 1-888-533-0735, and we will gladly clear things up in any way that we can!

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Rated 3 out of 5 stars

    Good seal to water accidents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decrease the reception of the cellular signal and change the clarity of the voice. Needs to be pressed hard the screen to obtain response of the phone when try to write a text.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Muffles my voice when talking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the cover, as it protects the phone but people have a though time hearing me and often hang up thinking there is no one there.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi MDRN,

      That’s great that this FRE case is taking care of your iPhone 6/6s. We’re sorry that people are having a difficult time hearing you though. We assure you that this is not normal and we absolutely want to get this turned around.

      Typically, the quickest and most effective way to alleviate any audio issues with your LifeProof case will be to remove your device, blow some air through the speaker and microphone membranes on the case, and then re-install your phone with the bottom going in first.

      If you find the issue persists, please feel free to reach out to us at 1-855-419-7418, and we’ll be more than happy to set you up with a warranty claim for a replacement.

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 3 out of 5 stars

    Alright

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use to be a strong believer in lifeproof products, but they have broken on me too easily. I just got a new phone and I don't plan on buying another one for my new phone.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Kaitlyn,

      We are truly sorry that we have let you down recently. We intend for our cases to last as long as your phone but if our product happens to break we are happy to replace it through our warranty. We are sad that you don’t plan on buying another LifeProof case for your current phone. If you have any LifeProof questions please do not hesitate to give us a call at 1-855-419-7418. We are happy to help!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 3 out of 5 stars

    Good Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is a good case as I have had one before this one. The only problem I have is when I put it on my phone and snapped it together a small comer piece broke off

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Kundy,

      We’re sorry that a small part of the case broke while you were putting it on your iPhone. That is a bummer but thankfully we can easily remedy this through our warranty. Simply give us a call at 1-888-533-0735, and we will be more than happy to get a new warranty replacement set up as soon as possible!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 3 out of 5 stars

    Not durable for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being in and out of the pool all summer long, it didn't make it through the whole summer without my phone getting wet. Still a good case for everyday normal use.

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Derek,

      We are sorry that this FRE case did not last the whole summer. This is understandably disappointing and we definitely want to help out! Please give us a call at 1-888-533-0735, and we will be more than happy to get a new warranty replacement case set up as soon as possible!

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Rated 3 out of 5 stars

    Not bad for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got a little bit of leakage on the 3rd day of snorkeling but looking at the pictures after we got home from vacation was worth the day of my phone drying out.

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi srq52,

      That’s great that you we able to get some quality photos while on vacation! We are sorry that this case leaked a bit and we certainly want to make this right. Please give us a call at 1-855-419-7418, and we will get a new warranty replacement case arranged for you as soon as possible.

      Best,
      LifeProof Customer Service Team lifeproof

  • Cons mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Can't hear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good box for the person on the other end of your call to hear you. Sounds like you are in a tunnel, very muffled.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not as good as NUUD.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This version of the Lifeproof iPhone case isn't as good as the Lifeproof NUUD case. I dislike the screen protector.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Potential issue with case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not sure if this was the entire problem but a few days after having the case my daughters phone has gotten warm outside in the Texas weather. My daughter brought the phone inside and plugged in her charger. When she went back to get her phone it was incredibly hot and had bent from the heat and the phone stopped working. I read later that these cases don't let your phone breathe and when they get hot it can cause a phone that may have been able to cool off to burn up.

    No, I would not recommend this to a friend
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