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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 5216 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the great protection and water resistance offered by the FRE Case, along with its lightweight design and ease of use. Many appreciate the slim fit and available colors, while some find the sound quality to be a drawback. A few customers also mentioned concerns about the price and headphone jack.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 249 Showing 4,961-4,980 of 5,216 reviews
  • Rated 3 out of 5 stars

    decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    don't hold up as well as they should, but the warranty is great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my daughter nice that you price matched from Best Buy.com

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone case was not what I expected. Did not really like this case.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not a good fit.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case would not fit with zagg glass on phone. Had to return it

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey tat2edangi,

      We deeply apologize, but unfortunately we are unable to test our products with third party accessories. We also don't normally recommend using a separate screen protector along with the FRE case, since the case itself already has a built-in screen protector. Not only will the case have trouble fitting properly, but there will also be a lag in screen response time since there are two layers of protection. Thankfully, the built-in screen protector should provide superior safety to the iPhone screen! Please don't hesitate to reach out to our expert representatives at 1-888-533-0735 with any extra questions.

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 3 out of 5 stars

    It is a good Products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good product. does what it says. We have used many of them.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    decent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works as expected for the name of the product. hard to keep clean

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi hfdlt13,

      We’re glad that this FRE case is taking good care of your iPhone 6/6s. We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case). If this doesn’t clear things up please feel free to give us a call at 1-855-419-7418, and we will be happy to help out in any way that we can.

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 3 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope this holds up better than the last LP case I purchased...

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi JP,

      We’re not sure what happened to your previous case but we hope this FRE lasts until you are ready for a new phone. Please keep in mind that if your LifeProof case gets compromised we can replace it through our convenient warranty. If you ever have any LifeProof questions please feel free to give us a call at 1-888-533-0735. We are happy to help!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 3 out of 5 stars

    Its ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well i got the product and it was open and out of the box.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    ok just a phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ok just a phone case nothing special looks good for the price

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Home button ripped

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the cover but sadly it broke to quick and water got in.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Daniel,

      We are sorry that this FRE case broke and allowed water to infiltrate. We completely understand why this would be disappointing and we certainly want to get a warranty replacement case lined up for you. Feel free to give us a call at 1-888-533-0735, and we will be more than happy to get that set up for you.

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 2 out of 5 stars

    Did not fit phone correctly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The life case I purchased did not fit my phone correctly. It was the one for the phone I have. The ringer on off switch does not engage when I try to turn it on and off. I have ti use the volume up and down when I am in a meeting. Not very pleased with the product.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Steve,

      We’re sorry that the ringer on/off switch on this FRE case is not working properly. We completely understand why this would be frustrating and we certainly want to help with this unusual issue.

      When you have a moment, please give us a call at 1-888-533-0735 and we will be more than happy to assist in any way that we can. If needed, we can easily get a warranty replacement set up!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 3 out of 5 stars

    Adequate phone cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its my third case and will see if this one holds up.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Heavy duty case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to text through this case but I got it for free.

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Marsh,

      Way to score a free FRE case! We are sorry that it is making it challenging to text. This is not typical and we want to get this turned around for you. Please give us a call at 1-855-419-7418, and we will be happy to assist with this unusual dilemma.

      Cheers,
      LifeProof Customer Service Team lifeproof

  • Rated 3 out of 5 stars

    So so

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case, water still got in where the home button is

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Snana,

      We are sorry that this FRE case let water in at the home button area. This is disappointing and we definitely want to rectify this unfortunate situation as soon as possible. Please give us a call at 1-888-533-0735, and we will be more than happy to get a warranty replacement case lined up in practically no time at all!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 3 out of 5 stars

    It's ok in durability but not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rubber already worn down after having it a couple months

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    nice case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pretty, nice, came on time. fits phone go out and get one

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey National,

      That’s great that the FRE case is working out for you! If you ever have any LifeProof questions please do not hesitate to give us a call at 1-888-533-0735.

      Cheers,
      LifeProof Customer Service Team lifeproof

  • Rated 3 out of 5 stars

    Like case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good rugged case keeps phone safe really do like it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not very pleased with this item. The cord for the earphones shorted out after only a month and the flap underneath that closes off the opening where the charging cord enters broke. Not worth the $80. I spent.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi MiaM,

      We are truly sorry that this FRE case broke at the charge port door and that the headphone adapter is damaged. We want to assure you that this is not typical and we definitely want to help out. Please give us a call at 1-855-419-7418, and we will be happy to get a warranty replacement case set up for you.

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 3 out of 5 stars

    Waterproof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controls are harder to use, vol and close buttons.

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi SuperFli,

      Thanks for your feedback! We’re sorry that the control buttons on this FRE case are being stubborn. Sometimes at first they may be a tad rigid but after a bit of use they should become easier to manipulate. If you find that this issue persists please feel free to give us a call at 1-888-533-0735, and we will be more than happy to get a warranty replacement lined up in practically no time at all!

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Rated 2 out of 5 stars

    Love our phone and cases

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not buy my phones at Best Buy again would go directly to phone company. To pushy to get you to buy I care program. when you try to cancel it the geek squad give you the runaround for 2 extra month then would not refund it cause it was already paid to apple

    No, I would not recommend this to a friend
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