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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 5216 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the great protection and water resistance offered by the FRE Case, along with its lightweight design and ease of use. Many appreciate the slim fit and available colors, while some find the sound quality to be a drawback. A few customers also mentioned concerns about the price and headphone jack.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 250 Showing 4,981-5,000 of 5,216 reviews
  • Rated 3 out of 5 stars

    Water proof!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It slightly muffles ones voice in verbal conversations.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Great Design, Poor function

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not for iPhone 6s... Company will send out a replacement

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It’s ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great on the beginning, but started falling apart very soon and eventually no insulation at all, and moisture was getting in. Rubbery pieces were falling off and the plastic part by the better charging dock broke in half ..

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Cool case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good and works well. I would buy again, thanks

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looked good but it didn't last long before braking

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Protects well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a case my son chose for his new phone case.

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance

    Rated 1 out of 5 stars

    Life proof FRE iPhone 6 cover ringer switch flimsy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase 2 Lifeproof FRE iPhone 6 and iPhone 7 covers worked great jet skiing and snorkeling on vacation unfortunately life proof Fre iPhone 6 ringer toggle switch broke rubber on cover flimsy

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there,

      Thanks for your feedback! We are sorry that the toggle switch on your iPhone 6 FRE case broke. We completely understand why this is disappointing and we certainly want to get things back on track as soon as possible.

      Thankfully we can easily replace your damaged case through our warranty. Simply give us a call at 1-888-533-0735, and we will be more than happy to get a warranty replacement arranged in practically no time at all!

      Best,
      LifeProof Customer Service Team lifeproof

  • Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Disappointment.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case was not good from the start. Didn’t fit well. Parts breaking off. Couldn’t speak through the phone when case was on. Everything sounded muffled or not at all. Garbage.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If i could give it 0 stars i would. I tested this product out (which it states to do beforehand) to make sure it wasn't defective. Left it for 30 minutes like it said and ended up working but when I actually put it to use as i bought it for my vacation in mexico, it did not keep the water out and now my phone has liquid damage. It won't turn on anymore. How this happened, i have no idea since i did a pretest beforehand. I heard good things about this brand but really upset how it did not hold to keep the water out like it said it would. I wouldn't think that being in a lazy river for about 30 minutes floating on the surface would be such a cause for water to seep through.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Not a very good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the color and how slim the case was. But can not hear very good and hardly ever hear the phone ringing. I would not recommend this case.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Tonya,

      That is strange that this FRE case is making it difficult to hear your iPhone. We are sorry that this is happening and we definitely want to get this resolved.

      Typically, the quickest and most effective way to alleviate any audio issues with your LifeProof case will be to remove your device, blow some air through the speaker membrane on the case, and then re-install your phone with the bottom going in first. If you find the issue persists, please feel free to reach out to us at 1-855-419-7418, and we’ll be more than happy to set you up with a warranty claim for a replacement.

      Best,
      LifeProof Customer Service Team lifeproof

  • Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    I really dont like this case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is hard to hear both caller and the recipient; I have difficulty using the thumbprint on my iPhone to open the phone. The plastic on the front scratches very easily. Wasted $84!

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Duramax1,

      We are sorry that this FRE case is giving you audio and fingerprint scanner issues. These problems are not typical at all. It is also unfortunate that it is getting a bit scratched up. All is not lost as our warranty is here to save the day! Simply give us a call at 1-888-533-0735, and we will be more than happy to get a new warranty replacement lined up as soon as possible.

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Rated 2 out of 5 stars

    Waterproof yes - durable no

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hated this case. I have never broken a phone until I had this case on. Dropped my phone from waist high and completely shattered the screen. So bad that the glass was in slivers under the protection screen of the case.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Didn't last long

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this case just over a year ago and the silicone portion of the case has worn down to the plastic. I have always used Otterbox but wanted a sleeker design and now I'm looking for another protective phone case. Bummer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Muffled microphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality has went downhill. Relied on these case for years, but this one was not any good and neither was the one before it. The microphone is muffled. This was returned.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    iPhone 6S lifeproof case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't like this case. I've heard so many people talking about it so I wanted to give it a try. I felt a couple parts of the case were cheaply made and the piece where you put the phone on vibrate broke off in no time.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Squirellous,

      We’re sorry that the vibrate switch on this FRE case broke. We fully understand why this is disappointing and if you happen to still have the case we will gladly remedy this for you. Simply give us a call at 1-888-533-0735, and we will be more than happy to get a warranty replacement arranged in practically no time at all!

      Best,
      LifeProof Customer Service Team lifeproof

  • Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Not a good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every time I have gotten this case someone tells me I sound like I'm in a tunnel. I also can't hear them very well. I will never buy this case again. IT SUCKS!!

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there,

      We’re sorry that this FRE case is making it challenging to hear and be heard. This is definitely not normal and we absolutely want to help out.

      Typically, the quickest and most effective way to alleviate any audio issues with your LifeProof case will be to remove your device, blow some air through the speaker and microphone membranes on the case, and then re-install your phone with the bottom going in first.

      If you find the issue persists, please feel free to reach out to us at 1-855-419-7418, and we’ll be more than happy to set you up with a warranty claim for a replacement.

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    Piece of s*%^

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tested the case as it said ... No water came in but when I stuck my phone in and went to a water par my phone took in water and I needed to buy a new phone this is the 2nd time it has happened so this will be the last time I purchase crapcase

    No, I would not recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    I really didn't like the case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't hear my phone ringing..hard to use. i planning to return i couldn't find the box, but i did find it on 5/16 and plan to return on saturday...

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I returned this item to the store.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this item because I felt there was a gap between the screen and the phone screen. There was a delay between when it was pressed. There were also issues with the side buttons.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good for a cheaper life proof case.. however I feel like the little part that screws into the headphone piece has broken already that I don't trust it if it did get wet

    I would recommend this to a friend
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