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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 5216 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the great protection and water resistance offered by the FRE Case, along with its lightweight design and ease of use. Many appreciate the slim fit and available colors, while some find the sound quality to be a drawback. A few customers also mentioned concerns about the price and headphone jack.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 252 Showing 5,021-5,040 of 5,216 reviews
  • Rated 1 out of 5 stars

    good choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    light yet durable, water proof, drop proof, 1 year warranty, slim design

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my daughter, less than a week later the screen is so scratched that it's almost unusable.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi kcroyals,

      We’re sorry that the screen protector on this FRE case is scratched up. Thankfully we can easily replace this compromised case through our warranty! Simply give us a call at 1-888-533-0735, and we will be more than happy to get a new warranty replacement arranged.

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 2 out of 5 stars

    Case was supposed to be good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case tore up afte one week, lost receipts so threw it away. Peeled and leaked

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Problems with this case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned, and liked, a different Lifeproof case in the past, so when I needed to replace it, I bought this one. Unfortunately, the case would not engage the volume off and on switch. I took it back and tried another, but i had the same problem. I had to change to a different brand ( Otterbox Defender) and have had no problems since.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Okay...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for myself and the bottom piece broke which was disappointing

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Good Case, Not Water Proof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product worked well for a few times taking pictures while swimming but eventually failed and almost ruined an Iphone 6 after the case got barely wet while in a water proof bag that was barely submerged. Luckily a few days later the phone did come back to life. Great case but do not trust the "water proof" part of this product.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi KAK1,

      Although we are glad that your iPhone 6 survived, we’re truly sorry that this FRE case leaked. We completely understand why this is disappointing and we absolutely want to help with this abnormal predicament as soon as possible.

      When you have a moment, please give us a call at 1-888-533-0735 and we will be more than happy to get a warranty replacement case arranged!

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Very muffled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is muffled with this case, very difficult to hear.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi LIas,

      We apologize that this FRE case is making it hard to hear and we truly want to rectify this abnormal situation.

      Typically, the quickest and most effective way to alleviate any audio issues with your LifeProof case will be to remove your device, blow some air through the speaker and microphone membranes on the case, and then re-install your phone with the bottom going in first.

      If you find the issue continues, please feel free to reach out to us at 1-888-533-0735, and we’ll be more than happy to set you up with a warranty claim for a replacement.

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 2 out of 5 stars

    Not a fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the case was bulky and it had a cover on the charger port that made me not a fan

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Already breaking apart

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good product. I bought three and two of them are coming apart within 3 months.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Nessa,

      We are sorry that you have two FRE cases that are coming apart. Thankfully we can easily replace compromised cases through our warranty. Simply give us a call at 1-888-533-0735, and we will be more than happy to get a couple warranty replacements arranged in practically no time at all!

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    Manufacturer flaw

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was on sale on the bestbuy website. I picked it up in stores and after a month the top of the case will not fully lock. I am trying to get a new one from LifeProof.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    terrible case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased this case. My phone started acting up and cycling on and off. I went to the Apple Store no they said it was because I got moisture in my phone. For the life of me I don't know how that happened. Regardless, I would definitely not recommend this case to protect your phone. Very disappointed.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not as sturdy as i thought it would be

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not as sturdy as i thought it would be - seems cheaply made for the price

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hasn't lived up to the hype

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let water and on the test returned it got a new one still not fitting correctly I dropped it and the whole case came apart. So I haven't trusted it to put it in water . I've been told this is very rare and most people have never seen a life proof case that isn't awesome but unfortunately not my experience .

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Wlybgr,

      We are sorry that you are having some bad luck with the FRE case for your iPhone 6/6s. This is indeed strange and we certainly want to help out in any way that we can. Please feel free to give us a call at 1-888-533-0735, and we will be more than happy to get to the bottom of this mystery. If needed, we can easily get a new warranty replacement case lined up for you.

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 2 out of 5 stars

    Thumbrint doesn't work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't use thumbprint I'd to open the phone. It does good other than that.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased three of these one for each phone unfortunately one leaked one broke the little piece broke off where you plug in to charge and the other one doesn't seem to fit right I actually dropped my phone and it came apart and opened up obviously I haven't tried putting it in water Since then. :(

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Wlybgr,

      We are sorry that you are having some bad luck with the FRE case. We promise you that what you are going through is not at all a typical LifeProof experience. Please give us a call at 1-888-533-0735, and we will be happy to assist in any way that we can!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 2 out of 5 stars

    Did not fit the 6s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't fit the 6s. Unit would not seal properly around the iPhone 6s.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Kenny,

      We are sorry that this FRE case did not fit well. This is very strange as our cases are designed to fit their device seamlessly. Please give us a call at 1-855-419-7418, and we will be more than happy to get to the bottom of this unusual dilemma.

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 2 out of 5 stars

    It's ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had it a month yet battery cover is coming off taking it back

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Product Quality ....Worst Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy this product!!!!.We followed the instructions before use it but it didn't work . My iphone was damaged with water and I have to buy a new one . Also they have the worst customer service , they don't reimbursed you in cash , they offer give you a new case which not work .

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It have a week point

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On the volume on of crack and water go in the phone

    No, I would not recommend this to a friend
  • Pros mentioned:
    Water resistance

    Rated 5 out of 5 stars

    Lifeproof stands behind product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After dunkin several iphones while boating I decided to try waterproof. The Lifeproof not only is sleek and logical design but they stand behind their products. after a time, the charger door on mine was loose and I worried that the water seal would not be tight enough. I called their customer service on a Saturday morning 8 months later, they asked for a serial # and sent me a replacement. The CS rep (Madailene?) was excellent and polite. I would buy another in a heart beat.

    I would recommend this to a friend
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