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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 5216 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers enjoy the great protection and water resistance offered by the FRE Case, along with its lightweight design and ease of use. Many appreciate the slim fit and available colors, while some find the sound quality to be a drawback. A few customers also mentioned concerns about the price and headphone jack.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 253 Showing 5,041-5,060 of 5,216 reviews
  • Rated 1 out of 5 stars

    Did not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case thinking it was water proof. Well idk what happen cause water went into the case. I did the little test the instructions tell you before putting in your phone. It worked, I guess after dropping my phone a few times It loosened. So just beware.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Awful!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a big fan of Lifeproof but the one for the iPhone 6/6s is awful!! Had to return it 3 times for defects and my last one again is defective. The case keeps separating and the rubber lifts off the case ruining the "waterproof" seal. I wouldn't waste your money on this.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Okay case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not waterproof proof had to get it warrantied out.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not life proof

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought less than 2 months ago - already falling apart

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there,

      We’re sorry that this FRE case has seen better days. Thankfully we can easily resolve this unfortunate situation through our warranty. Simply give us a call at 1-855-419-7418, and we will be happy to set up a warranty replacement for you in practically no time at all!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 2 out of 5 stars

    Life proof case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was sent the wrong color then it recently broke.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Quan,

      We’re sorry that you received the wrong color FRE case and that it is now damaged. Have no fear because our warranty is here to save the day! Simply give us a call at 1-888-533-0735, and we will be happy to get a warranty replacement lined up.

      Cheers,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    Product failed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this just before vacation. Tested it as recommended and it still failed. I was snorkeling, so floating on the surface of the water 1-2 feet max, and the case flooded and destroyed my phone. Mind you the product says "waterproof to 30 feet".

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Dear Chris,

      We're so sorry to hear that your iPhone 6S drowned while under the protection of the FRE case. We test our products extensively to prevent such damage, but every situation has unique external factors, some of which are beyond are control. On the case information, we state the product operational depth at 6.6 feet, and we do not normally recommend bringing the case past that while underwater. Regardless, it sounds like you were still within those parameters while snorkeling, and we understand your frustration. Although our warranty is not transferable to the Apple product itself, we would like to offer you a brand new LifeProof case since it sounds like your current one was also compromised during the incident. Please feel welcome to call our representatives at 1-888-533-0735, and they'll be glad to further assist you with this.

      Sincerely,
      LifeProof Customer Service TEam lifeproof

  • Rated 1 out of 5 stars

    Broke too easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case was not a good purchase as it broke and I had to exchange. It also bent my phone which Lifeproof will do nothing about

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first wouldn't allow to turn the volume on and off so it was replaced. Still didn't work well. This case has not held up like previous purchases. After a year I doubt it is water proof anymore. Seems like an off year for a normally good product.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Movto,

      We are sorry that the FRE case for your iPhone 6/6s is not giving you a typical LifeProof experience. This is disappointing and we certainly want to get things back on track for you as soon as possible. Please give us a call at 1-888-533-0735, and we will gladly assist in any way that we can!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    Not satisfied with screen protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks as if there is a large air bubble underneath the screen protector and difficult to see the screen. I have taken it off and cleaned with cloth provided and it does not help. Very dissatisfied with this purchase .

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi MLS1,

      We’re sorry that this FRE case has an air bubble. We want to assure you that this is not normal and we absolutely want to get this resolved for you. Please give us a call at 1-855-419-7418, and we will be happy to assist in any way that we can. If needed, we will get you set up with a warranty replacement case.

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    Ruined my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After doing the 30 minute waterproof test as suggested, I installed my iPhone 6s into the case. On the second time taking the phone with case into the pool, the case leaked and ruined my phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not protecting the phone as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this case fir an iphone 6. It was supposed to protect the phone screen from surviving falls from up to 3 ft. My son drop it from 2 feet and the screen broke. Not happy about this product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a very good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case wasn't the best I've ever had, didn't like the feel and how the screen was, also the shipping with it was all messed up and the box was all dented up. Not happy with the outcome of everything

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Bobby,

      We are sorry that you are not having a more typical LifeProof experience. Although we cannot do much about the less than ideal shipping situation we certainly want to see how we can help with the screen protector dilemma. If you still have the case please feel free to give us a call at 1-855-419-7418, and we will be more than happy to assist in any way that we can!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    Damaged

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the case in the mail and it looked like it had been dragged across asphalt. Extremely aggravated and now the store won't take it back. Plus it took about 3-4 weeks to be delivered to me..

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Sarah,

      We are truly sorry that this FRE case arrived damaged. We fully understand why this would be aggravating and we absolutely want to assist in any way that we can! Please give us a call at 1-888-533-0735, and we will be more than happy to get a new warranty replacement case lined up in practically no time at all!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    Stay Away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had nothing but problems with this case. Not only can no one hear me, I can't hear anyone on the receiving end. The case also scratches very easily. Never again! A waste of money!

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Mkjackson2011,

      We are sorry that this FRE case is making it difficult to hear and be heard. This is not at all normal and we certainly want to clear things up!

      Typically, the quickest and most effective way to alleviate any audio issues with your LifeProof case will be to remove your device, blow some air through the speaker and microphone membranes on the case, and then re-install your phone with the bottom going in first.

      If you find the issue persists, please feel free to reach out to us at 1-888-533-0735, and we’ll be more than happy to set you up with a warranty claim for a replacement.

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 5 out of 5 stars

    Great iPhone 6S water proof case!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just received my new LifeProof iPhone 6S case, and it is very very impressive. The case is very compact, well constructed, and my iPhone 6S fits in very nicely even with a glass tempered screen protector still in tact. Even the 3D touch works through this amazing LifeProof case so I feel extra secure on the front side. As I also owned a LifeProof iPhone 5S case in the past, I want to take this occasion to pass along outstanding customer support from LifeProof. For example, when my original iPhone 5S case from LifeProof encountered an issue after using it for a while, I called Lifeproof customer support, explained the defect still under warranty coverage, and after verifying my original purchase order and the serial # for the LifeProof case, the customer representative promptly processed my replacement request. As a totally blind iPhone user, it would have been difficulty for me to take a picture of an exact spot of the damaged case without a sighted assistance, so I explained this to the representative and without hesitation, the customer representative from LifeProof proceeded to replace my defective case still under warranty. This shows that LifeProof customer support is empowered with spirit of helping the customer in all situations! So it is my utmost pleasure to do business with LifeProof even for my new case for iPhone 6S that is working out extremely well!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not pleased at all with the quality of this item. It has been used for just a short time and it looks horrible. The rubber is peeling off the case. Too much to pay for this poor quality.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Carolinagirl977,

      We are sorry that this FRE case is peeling after a short amount of time. We want to assure you that this is not typical and we definitely want to make this right. Please, at your earliest convenience, give us a call at 1-855-419-7418, and we will be happy to get a new warranty replacement case set up for you.

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    The screen cover cracked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked well for a couple of months. The case protected my phone from a couple of two-foot drops on hardwood. I had initally given the case a good review, but now, not so much.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi HildeB,

      That’s great that this FRE case did its job and took care of your iPhone 6/6s but we’re sorry that the case has cracked. We completely get why this is disappointing and we definitely want to help out. Please give us a call at 1-888-533-0735, and we will gladly get a warranty replacement case lined up as soon as possible!

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    Shattered screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I barely dropped my phone. Case did not protect it. Screen shattered and life proof said case must be defective. They are sending me 2 new cases. But still doesn't cover phone.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Water resistance
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Solid Case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Cases from life proof are getting better and this is a perfect example. Water tested passed perfectly. Built solid and phone fits snug allowing perfect use of the buttons and the fingerprint scanner. Price is a little high but you get what you pay for and the warranty is nice.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    It's already broken.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this case less than 3 weeks ago and the small part of the case where the lightning cable plugs into the IPhone broke. It's very sensitive. Not a happy camper here.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi orl2185,

      We are sorry that the charge port area on this FRE case broke in less than three weeks. This is understandably disappointing and we certainly want to get things back on track as soon as possible.

      Thankfully we can easily replace your damaged case through our warranty. Simply give us a call at 1-888-533-0735, and we will be more than happy to get a warranty replacement line up in practically no time at all!

      Sincerely,
      LifeProof Customer Service Team lifeproof

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